BMW of Silver Spring

If i could give a -1 , i would . This is the worst experience we have had after buying a so called "certified preowned" for my daughter. Its quite clear, the mechanics who certify the 2015 BMW 428i Convertible barely 40,000 miles are not certified themselves. Ever since buying the car, December 2018, there has been problem after problem. Been to the service center 3 times. First leaking washer fluid, took it there and was told, it has been flushed, continue to leak pool of fluid, and a rude service guy said it normal there was nothing wrong, leaves can clog the tubing, but on insistence car kept over and problem was solved once and for all. Next a under carriage is noticed to be hanging compared to other side after it came back, then flap/trim on roof passenger side spontaneously flips of and take for repair and told, the under carriage hanging part is "normal for air". Are you kidding me? i looked under and there is a screw missing and other side is screwed in so air crap is simply nonsense, either lack of knowledge or disregard of obvious abnormality. as for flap was told not cover by warranty cause external damage so pay $1175 ! that for something that occurred spontaneously. That was on 3/28/19 Confirmation Code X064DSF4N9 My plan is if i don't sell them back this car, definitely never going there. I would not wish this on anyone. Go buy your car elsewhere, if possible a different brand.

We purchased a used Volvo from this dealership and found everyone here a pleasure to work with. Karen Herbert went above and beyond to make sure we were happy, especially after the sale when we found a minor problem with the car. Exceptional customer service!

Sales rep was attententive and patient. Determined to find the right vehicle to suit my taste and needs. Ensured that I was satisfied with my choice and assisted until the process was complete

I would like to thank Ron Askew for all the help he gave me before and after the purchase of my X3. He went out of his way to make sure I was happy with my purchase. One of the best salesmen I have ever dealt with and I would not hesitate to go back to him. Also, I am particularly grateful for the in depth tutorial of the X3's accessories and controls given to me by Andy the BMW Genius. He was very informative. BMW of Silver Spring has proven to be an excellent choice for me for BMW sales and service.

Great B M W dealership. Easy process from start of sale to delivery and pick up of car. Desirea was great. Would definitely recommend buying a car here.

It was an absolute joy working with Ron Askew purchasing my vehicle. Ron was easy to reach, engaging, and kept me apprised of all developments. He ensured the purchase of the vehicle, along with the paperwork (given that I am out of state) was handled in a timely manner. In addition to his exceptional service, I truly admire Ron's people skills. Anthony Lucas in finance also had great interpersonal skills and was an invaluable resource. I appreciated my interaction with Anthony over the web, taking time to explain service or maintenance options. I will work with Ron, Anthony, and BMW of Silver Spring again. Thanks for the great service! F.O.E.

I had an great experience at BMW of Silver Spring. The sales packet provided all pertinent information regarding the certified used car. David Davila is an excellent sales person. He was prepared for my visit, took the time to explain the car's features before we took a test drive, and answered all questions. He has been available for follow-up questions. I am very happy with the with my decision to purchase from this dealership.

We had a fantastic experience & Alejandro attended to every detail. He even offered to drive to a different town to get our trade in for our convenience.

This was my tenth vehicle purchase in the last 14 years. I like to buy my cars over the Internet, usually traveling 3-5 hours from where I live to get the best possible deal I can find. I like working with dealerships and sales staff that embrace selling cars over the Internet with out the traditional inefficient experiences of coming into the dealership to play the "waiting game" in order to eventually get the best possible price. When purchasing a vehicle over the Internet I look for the following: 1. Clear, upfront, best offer pricing information that doesn't change when you arrive in person 2. The ability to handle most of the paperwork via email prior to visiting 3. Timely responses to questions via email 4. Spending less than 2 hours total time at the dealership for vehicle pickup. Max Moyer of BMW of Silver Spring gets how to sell cars in the Internet age, he exceeded all of my expectations, he has set a new bar for all of my future car buying experiences. I highly recommend Max Moyer and BMW of Silver Spring for an efficient, no-nonsense sales experience.

This was my tenth vehicle purchase in the last 14 years. I like to buy my cars over the Internet, usually traveling 3-5 hours from where I live to get the best possible deal I can find. I like working with dealerships and sales staff that embrace selling cars over the Internet without the traditional inefficient experiences of coming into the dealership to play the "waiting game" in order to eventually get the best possible price. When purchasing a vehicle over the Internet I look for the following: 1. Clear, upfront, best offer pricing information that doesn't change when you arrive in person 2. The ability to handle most of the paperwork via email prior to visiting 3. Timely responses to questions via email 4. Spending less than 2 hours total time at the dealership for vehicle pickup. Max Moyer of BMW of Silver Spring gets how to sell cars in the Internet age, he exceeded all of my expectations, he has set a new bar for all of my future car buying experiences. I highly recommend Max Moyer and BMW of Silver Spring for an efficient, no-nonsense sales experience.