Chapman Ford

Everyone here was amazing, found the exact truck I wanted! The paperwork process was fast and paperless. Brian from sales was the best. Everyone was courteous and outgoing.

Michael was organized and efficient and very professional. Thank you for making the experience stress free and enjoyable.

Car shopping with my wife and was greeted by Dedrick. He was extremely helpful and willing to meet all our needs. We didn’t end up purchasing today due to looking for a specific color and package. Hope to be able to purchase from Dedrick at Chapman Ford Scottsdale.

I would love to give 5 stars to Chapman, but unfortunately the Ford Motor Company itself is to blame; it has now been 379 days since we ordered our Ford Maverick Hybrid and we still have nothing.

TLDR: Great price on used F150. Price on cars.com was the honored sales price. No crazy dealer add-ons. Even with financing, I was in and out in about an hour. Great experience. Worked with Chelsea. Texted and e-mailed ahead to inquire about online price and any silly add-ons. She confirmed. I was still half suspect until I saw the contract and it was all in order. Nothing like the hundreds or $1000+ some dealers add for "refurbish fees" or "protective coating" and such. Got a little pressure from financing for the warranty and had to say no several times, but I expected as much. In all, it was a very straightforward, stress-free, quick buying experience and I'd definitely consider buying there again.

Had a great experience with Kelly. Professional, on it, knowledgeable and great follow-up. In a world of car dealers with marginally competent and unprofessional talent, Kelly was an amazing talent. Shockingly so. Highly recommended!

Show up, walk around the lot. Time goes by without anyone approaching us, so we go inside to cool off and grab a drink. No greeting even when we walked in. Figured they were busy until I witnessed employees leaning on the Ford GT they have parked in the floor room. We make our way outside again and spend some more time looking at more cars until finally greeted by someone. Test drove a toyota camry priced at 20k out the door, and the car salesmen tells me they won a 1st place award from their customers. Told the manager about no one helping us and people leaning on cars. And his attitude about it was for me to stop overreacting about the leaning and that "the cardio and sun were good for us". Glad to say we didnt make a deal because 1 hour later I bought a 2012 mercedes-benz e350 14k miles on it for 22k at DIFFERENT car dealership whose employees were EAGER to help us. Take note, get your xxxx together Chapman Ford!

Show up, walk around the lot. Time goes by without anyone approaching us, so we go inside to cool off and grab a drink. No greeting even when we walked in. Figured they were busy until I witnessed employees leaning on the Ford GT they have parked in the floor room. We make our way outside again and spend some more time looking at more cars until finally greeted by someone. Test drove a toyota camry priced at 20k out the door, and the car salesmen tells me they won a 1st place award from their customers. Told the manager about no one helping us and people leaning on cars. And his attitude about it was for me to stop overreacting about the leaning and that "the cardio and sun were good for us". Glad to say we didnt make a deal because 1 hour later I bought a 2012 mercedes-benz e350 14k miles on it for 22k at DIFFERENT car dealership whose employees were EAGER to help us. Take note, get your xxxx together Chapman Ford!

I recently acquired my second Ford C-Max Energi, although I had to drive it back from Florida. Everything was great except for one very odd electrical problem: Within about 30-40 seconds after locking the car, the alarm would go off. I then had to quickly hit the unlock button on the key fob, relock, and then it would be okay. I explained this bizarre oddity to Tim Beal, a Service Advisor at Chapman Ford. Not surprisingly, he had never heard of anything like that before. He was very patient and understanding, although he must have thought I was nuts because I couldn't recreate the issue until I drove the car off the lot... beyond strange! So, Tim said I would have to leave the car for a few days to see if someone, somehow, could diagnose the problem. Early the next morning I got a call from Tim saying the problem was resolved. He had researched a national database of odd electrical problems and heard back from a 'tech' somewhere in the U.S. that encountered the same problem and had the remedy. Tim had the car repaired and I picked it up later that day. Simply an outstanding performance! Thanks, Tim.

Great Car Buying Experience. Ervin Wilson, our wonderful, kind and professional salesman was amazing when my husband, son and I came to Chapman Ford to buy our son a new vehicle. He noticed my husband had a walker in our backseat and brought a truck up to the front for my son to test drive. At 2.9 percent interest, and with a 6 year old Edge with no extended warranty, I decided I also needed a new vehicle! Ervin kindly brought 2 vehicles to the front for me to test drive. Ervin was patient with me when I was unsure of the new Edge I wanted. When I asked him to run the numbers on the 2 vehicles, he happily did so without hesitation. I ended up with the Edge I test drove vs the Edge I originally was thinking about. Wendy Curtis in Financing was kind and professional. She answered any questions I had. My husband, son and I will now be Chapman Ford customers. Thank you Ervin and Wendy for your excellent service.