Reviews
Service was amazin. Derrick was vert attentive
I appreciated Mr Derrick customer service and hospitality he really went above and beyond to get my mom into the used 2015 Escape she wanted.I was a real blessing to work with and all the others. They all worked as a team for us to be able to go home happy. Even when we got thirsty and hungry. They treated us to satisfaction.. Derrick made us feel likethis was the best place to be I on a Saturday. It turn out to be so in the end even with financing. I want to also give a special to salesman Brian there and salesman Key on at Chapman Chevorlet who our original person but sent over to Brian at for who sent us to Derrick..lol. It was awesome to see people work together lime that. Much blessings to them all and families.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words on Dedrick! He is a valued team member and we are happy to hear your mom was able to get the Escape she wanted! We appreciate you taking the time to share your review and experience with us, and welcome to the Chapman Family! We look forward to serving you again. Your Friends at Chapman Ford Scottsdale
AWESOME!
Came thru with quoted price + additional rebate. Service was excellent even on a crazy Saturday. Best car shopping experience ever and we've purchased many cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman Ford
Very helpful and hard working
Jacob and his manager worked very hard to find a car for me. Finally secured one all the way in Tucson and had it brought up all the way to Scottsdale. They also managed to lower my APR and get me in with a better bank. All around good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Styler082, Congratulations on your new vehicle! We are so excited you enjoyed your experience with Jacob and Juan. We are happy we could locate the vehicle for you. Welcome to the Chapman family. Best regards, Jamie Palmisano Customer Relations Director
Quick Lane
A big shout out to Alex and the QL crew. They were friendly and helpful plus my bill was lower than the estimate. A very positive experience. I also went to mainline service to ask questions about my car and the service adviser was also very pleasant and helpful. Thank you Champman Ford for making a trip to a dealer a pleasure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sailover – Thanks for choosing Chapman and special thanks for letting others know of our Employee’s efforts. We appreciate that. Bob Rose, Service Director
Resolving questions
Jamie Palmisano was able to resolve our issue with the door guards and get answers to our question concerning our purchase agreement. A mistake was found and we were refunded the amount in question. Thanks for your help and great service Jamie!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to see that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next visit. Your Friends at Chapman Ford
Above and beyond service
I bought a Ford Edge earlier this year. Car was what I was looking for and it runs great. Jesus went above and beyond to find the car I was looking for and was always available when I needed something. Thank you Jesus
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi B2Times, Congratulations! We are so happy to hear you are enjoying your vehicle! Happy travels, Jamie Palmisano Customer Relations Director
Fastlane
The Fastlane Experience was excellent.. quick and efficient.. It was battery replacement..warranty quick and fair..enjoyed the time. Well done .. see you again.. Thank you ... David G.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David G., Thanks for taking the time to let others know of your experience! We appreciate Kaylee at Quicklane and appreciate your patronage. Bob Rose, Service Director
Great experience
I had a great experience working with Matthew and the sales team, just when I thought a deal couldn’t happen you guys pulled thru for us. Matthew was awesome to work with on all levels.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi JS5, Matthew is such an asset to Chapman, we completely agree! Congratulations on your new vehicle. Best regards, Jamie Palmisano Customer Relations Director
Chapman Ford...AWESOME!!
Everyone I dealt with at Chapman Ford was professional, courteous and made buying my 6th Ford vehicle easy! I will be back the next time I need another car or truck and will give Chapman my business! Thanks Chapman Group you are all AMAZING.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations TEK Fitness Distributors on your new Ford! We appreciate your business and the time you took to write such an awesome review for Milt! Best regards, Jamie Palmisano Customer Relations Director Chapman Scottsdale AutoShow
Rosi is the best!
Rosi is the Best! She was very knowledgeable and courteous. Highly recommend her. All work performed as expected and delivered on time and on price.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
F150guy, We thank you and agree! Rosi is a valued Team Member indeed. Bob Rose, Service Director