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Chapman Ford

(682 reviews)
Visit Chapman Ford
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–9:00pm 7:00am–6:00pm
Tuesday 8:00am–9:00pm 7:00am–6:00pm
Wednesday 8:00am–9:00pm 7:00am–6:00pm
Thursday 8:00am–9:00pm 7:00am–6:00pm
Friday 8:00am–9:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–5:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (480) 648-2020 (480) 648-2020
Used (480) 619-5554 (480) 619-5554
Service (480) 648-0560 (480) 648-0560

Reviews

(682 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Ford from DealerRater.

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A great experience.

I just purchased a 2019 Ford Escape and got a fantastic deal. The whole experience from beginning to end was wonderful. Dave the sales manager, in a matter of a few minutes, gave me a great deal, and by the way, he is excellent to deal with. None of the old time car salesman slippery tricks or hard sales techniques. Dave and his assistant Steve just presented me with a great price and made the whole process very pleasant. I plan on buying a new Ford pickup hopefully in the near future and Chapman Ford in Scottsdale will be at the top of my list. Give them a shot and you will probably be happy you did. Also everyone at Chapman, at least in my experience, treat you exceptionally well. Really a good company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Randy, Thank you for your review We appreciate you taking the time to share your positive experience and we look forward to assisting you with your future car buying needs! Whether it is for sales, service, or parts, we are always here for you. Wishing you happy and safe miles. Your Friends at Chapman Ford

A great company

I just purchased a 2019 Ford Escape and got a fantastic deal. The whole experience from beginning to end was wonderful. Dave the sales manager, in a matter of a few minutes, gave me a great deal, and by the way, he is excellent to deal with. None of the old time car salesman slippery tricks or hard sales techniques. Dave and his assistant Steve just presented me with a great price and made the whole process very pleasant. I plan on buying a new Ford pickup hopefully in the near future and Chapman Ford in Scottsdale will be at the top of my list. Give them a shot and you will probably be happy you did. Also everyone at Chapman, at least in my experience, treat you exceptionally well. Really a good company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We are happy to hear that you had a great car buying experience. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles. Your Friends Chapman Ford

Excellent Service From Chapman Team!

Ryan Jensen and the Technicians really went above and beyond to address my maintenance items and complete upgrades to ensure my awesome Ford Edge is up to date and safe for some very important passengers! The friendliness, quality of service and attention to detail was excellent. I really appreciate the extra care and great customer service from the Chapman Ford Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Betsy, We are so happy to hear that Ryan was able to take care of you during your service visit. We do everything possible to make your visit as expeditious as we can. Thank you so much for your review and we look forward to working with you again in the future. Your Friends at Chapman Ford

Quick Lane cost and customer service

At first I had written a review outlining how I got such an unexpected charge at the Quick Lane. Online it states an oil change at $39.95 and they charged me $56.09. I was very surprised and wrote a review explaining my disappointment. I got a response on my review from Bob Rose and he told me that the Quick Lane needed to outline the charges before hand and that he talked to them about the situation and how it should have been addressed. I was very pleased with his customer service and offered me a free oil change due to my poor treatment. I'm changing my review because I am very happy with his service he provided me. He showed me that they care a lot about their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Sara246, On behalf of the entire team at Chapman Ford, thank you for the opportunity to make things right. Bob Rose 480-212-4781

Attitude

I am a repeat customer and the service is consistent and well executed . Th front desk lady is most informative and goes out her way to make the Chapman experience painless. Of course, the service reps as well do a great job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Andy, Thank you for your review and for visiting Chapman for your service needs. We are happy to learn you had such a good experience during your visit from start to finish. Please let us know if there is anything else, we can do for you. Your Friends at Chapman Ford

Five star service

My service at Chapman Ford was great as usual. I expect nothing less every time I bring my vehicles in and Candice never disappoints. I highly recommend Chapman Ford to anyone looking for an amazing service experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Debo, Thank you for the positive recommendation! We greatly appreciate your business and we are very happy to hear that you had such a good experience. Your Friends at Chapman Ford

I love Chapman!

I just bought my third vehicle from Chapman, and the experience was as I expected it would be. I knew what I wanted, I knew how much I wanted to pay, and the dealership made it happen! My salesperson, Shannon was awesome. She does her job well (for the dealership and for the customer)! This is the only place I'll shop for a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Jose, We are happy to hear that you had great car buying experiences. Shannon is a true asset to our team and we will be sure to share your kind words. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles. Your Friends at Chapman Ford

John Dicristofano was the best, most honest salesman.

What a wonderful experience! John D was amazing. He did everything he could to please us and he succeeded. If you need a Ford car or truck, call him. He's the best we have ever worked with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review. We are happy to hear how satisfied you are with your experience here at Chapman. We will be sure to share your kind words with John. Be sure to visit us in the future for any of your automotive needs. Your Friends at Chapman Ford Scottsdale

AMAZING

The best sales experience I've ever had!!! Shannon Hendon at Chapman Ford is honest, pleasant and made it a very quick and smooth process. Could not ask for more! THANK YOU Shannon!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars! Shannon is a true asset to our team and we will be sure to share your kind words. We appreciate you taking the time to share your positive buying experience with us, we look forward to serving you again! Your Friends at Chapman Ford Scottsdale

Worth the trip

A trip worth while; friendly, courteous and professional are the folks we worked with in the purchase of a new truck. I couldn't have worked out be better deal anywhere else. Thanks to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-stars! We are happy to hear of a job well done and a deal you are comfortable with. We appreciate you taking the time to share your positive buying experience with us, and we look forward to serving you again. Whether it's for sales, service, or parts, we are always here for you. Your Friends at Chapman Ford Scottsdale