Hendrick Kia of Cary

Very nice staff! Clean show room. Very efficient and service. Would recommend dealership. Good sell of cars. Staff very knowledgeable and experienced. Very friendly too!

Blake provided very personable service and the work was completed in a timely manner. Have generally received very good service and support from this dealership.

Great experience with Jon Choi!! Was helpful and made sure we got everything we wanted. Definitely recommend!

Thanks Joshua Eiland for the best customer service I have ever experienced at Hendricks Kia of Cary. You were very caring, attentive and personable with me and every customer I observed you taking care of. You did everything from lending me a car to going the extra mile of trying several times to get my extended warranty to cover my water pump as well as trying to get the best price to fix my car. You are the best example of how customer service should be. Hendricks Kia of Cary you have a great one and it would definitely be a huge loss if Joshua Eiland ever decides to depart from your business. Thanks again Joshua Eiland you are the greatest!!! Thanks, SabrinaSmith

Gary, was very lowkey and willing to hear out all my questions and concerns towards buying a pre-owned vehicle. Even though I didn't buy today I will definitely be buying fro Gary at Hendrick Kia Preowned when I'm ready to go!

Purchased a Used Certified KIA Telluride. Ronnie Harris (Salesperson) was very helpful, knowledgeable, and understanding of our vehicle needs. Sales process was very simple and easy. Did have a couple of issues- Service Department addressed our needs - issues resolved. A very pleasant experience with both Sakes and Service Departments.

Came for a 5000 mile service and I waited for 2 .5 hours. There has to be a way to make it faster the next time.

UPDATED REVIEW: I’m updating my review to reflect the fact that Hendrick Kia ultimately made things right and has been easy to deal with since. I really appreciate Luke for following up when he saw my concerns. He didn’t make excuses, he just offered a sincere apology and an easy fix. When I came in, the service department was also extremely pleasant and helpful. I understand that even at good businesses, things can sometimes fall through the cracks. What matters most is how they handle it: and, in the end, Hendrick Kia handled it well. Thank you. ------ ORIGINAL REVIEW: I had a very disappointing experience buying my certified pre-owned Kia from this dealership in early May. Immediately after signing all the paperwork, I was abruptly told they only had one key fob for the vehicle. It was unclear whether they had lost the second one or never had it. Either way, they waited until after the sale was finalized to tell me. I followed up multiple times but it was never resolved.

Todd was instrumental in making our Kia EV6 purchase a smooth and enjoyable experience. He demonstrated exceptional patience, thoroughly answering all of our questions both during and after the sale. His guidance on accessories and recommendations for where to purchase them was especially helpful. I truly appreciated the effort he put into aligning the offer with the numbers I had in mind—his proposal was outstanding. It was clear that he approached the transaction from the customer's perspective. A sincere thank you to Todd for his professionalism and dedication.

Richard Earl was great! We walked in hoping to find a great car and he helped us do just that! Thank you, we’re excited to drive our new Kia Sportage!