Mercedes-Benz of Coconut Creek

I went in with my mom to look for a car for her and left with with GLA 250 for her and for me. Im not sure how they made the numbers work but they did. Everyone there was very nice and Mark our sales guy was great. The dealership was clean and comfortable to be in. My only disappointment and this isn't at the dealership directly its more Mercedes policies is they dont maintenance like oile change and tire rotations. That surprised me as I have driven cars of let's say lesser class than Mercedes and when you get a vehicle from them, the maintenance is included. Other than that my experience at the Coconut Creek Mercedes was top quality.

I am very disappointed with this purchase experience\. Before we arrived, we specifically requested that the vehicle be thoroughly cleaned because the interior was filthy\. Despite confirming our arrival and spending several hours at the dealership, the vehicle was still not properly cleaned or sufficiently charged when we received it\. By the second day, an airbag malfunction warning appeared\. Now, the car is back in the shop again\. She has not been able to keep and enjoy the vehicle for even one full week without it needing to return for service\. This has caused frustration, inconvenience, and serious concerns about the vehicle’s condition and reliability\. Abby was helpful, and I appreciate her assistance, but these ongoing issues remain unresolved\. I expect Mercedes\-Benz and the dealership to address these concerns promptly and provide a clear explanation of how they will resolve them\.

everybody was super nice and professional and we’re very happy with our new car

Purchasing a fully electric vehicle is totally different and it takes a great Team such as that of Mercedes Benz of Coconut Creek to make it all go smoothly.

My favorite Mercedes Benz dealer (already have bought three cars here…) and the best service provided in a timely fashion with no recalls or turnarounds on my new Mercedes … Super Excellent customer service department leaded by Mrs. Berrios…!!!

Imaree was an excellent partner in matching me with the 2027 CLA 250+ that I was looking for. He took the time to help me with the color and trim and was definitely not a pressure sale. It was all on my time and Imaree worked with me to get the best result. It was worth the 60 mile drive. Will always go back as the customer service was top rated. The entire team worked 2 hours after closing time as that was the only time I could make it to the dealer.

Just completed my latest maintenance service with Kevin Alexis. He is very knowledgeable, helpful and always great. I am very satisfied and all exceeded my expectations

I always have an excellent experience when working with this dealership. Every employee I encounter is always kind, professional, and helpful.

Dealership is easy to work with. Service advisor Rick is outstanding and always concerned for your satisfaction

I had an absolutely amazing experience with Jeff at Mercedes Benz of Coconut Creek. From start to finish it was a wonderful decision. I am in love with my new car!