Mercedes-Benz of Coconut Creek

Had a horrendous experience getting my car serviced. I was told that my repair - not covered under warranty - would be covered under a "goodwill" program Mercedes has in place. I was told multiple times that this goodwill program is designed to help car owners with their repairs. Waited a week to be told late on a Friday afternoon that everything I had been told wasn't true. I tried the dealership, who was little help. I spoke to a manager Brian, sympathetic at first, but then didn't return a follow up message. My service rep was out when I came to pickup my car, and his backup had no idea what had gone on the previous 21 days. I got my car back, dirty, and left, promising myself that I will never get another Mercedes again.

Very professional sales staff and there was little pressure in overselling additional options. Everything was to the point. The GLC purchased, although a retired loaner was in top condition and the price offered was extremely competitive. Drove all the way from south miami to purchase the vehicle.

Your representative made several attempts to defraud and rip me off. You need to take an inner look at your practices, because though your vehicles are good, I have a bitter taste in my mouth on returning to your service center for any need whatsoever. Genuine items that are generally found in the market place for minimal prices are exaggerated at your service center by several decimal points and repair costs frankly and shamelessly inflated by the thousands of dollars.

Beautiful dealership with a welcoming atmosphere, professional staff, excellent customer service, and a smooth, hassle-free buying experience.

Worst ever con artist all! Attempted to charge me $7000 for a $180 repair. Told me my AC was leaking at the evaporator and they would have to remove the entire dashboard. The service manager Gonzalo confirmed this. I took my vehicle to a local mechanic who evacuated and recharged the refrigerant. The AC has been blowing ice cold since. Don’t believe anything about 5 stars, 4 stars or even 3 stars. These are con artists who urge people to write false reports. Trust me they will rob you in fake and inflated repairs

Terrible from start to finish …. Trying to get mercedes to buy back . Dealer no help and transaction was not smooth in any way . Car is a week old

My salesman Melvin was very helpful and turned my visit which was to gather information into a sale. I love the vehicle i purchased and Melvin has done a great job in following up and making sure all is good.

Always have great service. Fast and efficient with easy in and out. My service provider is very responsive to my needs and makes it a pleasure to deal with Mercedes.

One key still missing Standard flat tire kit is missing Warranty document is not delivered yet

We were there for 5+ hours and I would have thought that the dealership would have snacks for purchase or gratis. We leased two autos so the time spent was extensive. For the most part, we were very satisfied.