Reviews
Write a reviewGreat used car buying experience at Star Motors!!!
The crew at Star Motors was great to work with. Low pressure sales, courtious and pleasant, willing to work with you on trade-in options, etc. After working with some bigger dealers, they were great to do business with and I highly recommend!!! Love my "new" Tahoe!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest and customer-oriented
I was looking specifically for a Toyota Camry, and had been to other dealerships and just got a bad vibe at those places. Star Auto sales was different. I researched their reviews on the internet and knew a couple people who purchased their cars there and got them serviced there as well. From start to finish, I had a great experience! I worked with Steve Zanetto, Gary, and Janine. They were all very friendly and genuine. I bought a used 2011 Camry Hybrid, which I love! The only thing I needed was an extra key for the keyless entry/ignition, which they didn't have at delivery. I wanted to see if they followed through, and they did not disappoint. Four days later, I have my new key. The car is beautiful, and I would highly recommend Star Auto Sales to anyone who asks. It's hard to find a good, honest dealership that puts the customer before the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy Buyer
I had the best online experience in a lifetime. Liza my sales woman was FANTASTIC. I made the deal over the phone after calling Liza a few times regarding my budget and she made it happen for me. Liza and I played phone tag for over a week regarding my finances and again she made it happen. Liza even delivered the car too me because I couldn't make it to pick the car up because of my work hours.The car is clean and beautiful as shown on the internet. I love my car! Liza I want to thank you again for a job well done and going above and beyond.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mel, Thank you for the review and I will make sure Liza sees this. We are so happy you love the car and we could make the experience as easy for you as possible. Enjoy your car and I hope we see you soon for maintenance. Sincerely, Janine Brancale Owner Star Auto
Ready To Take 'New' Car Home, But...
We were pleasantly surprised to discover Star Auto Sales in Meriden CT, and purchased a nice vehicle that was just 3 years old with very low miles. The salesman was very nice. We researched the vehicle's data online, and found it to be quite a good value with just 1 previous owner. We were instructed to take possession of the car in 2 days after it was 'inspected, needing any final repairs, and cleaned'. On the day of pick-up, we were facing 3 issues of concern - 2 which had us go immediately to the service shop before we were able to leave with the 'new' car: both an outside rear reflector shield and the left sidewall shell of the passenger seat were broken. The shop clerk was gracious enough, and ordered replacement for the reflector, but when a service technician supposedly repaired the seat sidewall (within 2 min. by just clipping one part of it, it was still protruding from beneath the seat - momentarily popping off (A phone call was made - service clerk acknowledged and noted). We also discovered 2 miles away from the dealership that the gas tank was nearly empty after a warning light lit up...first time we ever bought a car where the dealership didn't provide a full gas tank. We still recommend this dealership, but be scrutinizing of the car you purchase and inspect carefully before you drive it away.
- Customer service 4.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Everything is different sleazy prices
They used to sell used tires and give you a break down of what needs to be fixed. Now there is a brolicky lady working there. No used tires and high prices.And if you have a used car older than a 2009 they will lie about getting the car parts to fix your car. So you will go elsewhere for repairs or buy one of their cars. Don't go there! Time to find a new auto company.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Star Auto Sales made the decision to not sell used tires because we cannot guarantee them. For our customer's peace of mind we sell new tires at a competitive price that we stand behind. There are some makes and models that parts are not easily accessible any more. We do our best to repair every vehicle that comes into our shop reasonably and honestly the last thing we want is for someone to go somewhere else. Janine Brancale Owner Star Auto Sales
Best Service Department in the area!
Before Star Auto came to Meriden, CT it felt like I visited every car repair shop in the Meriden/Wallingford etc. area. I was actually on my way to another repair shop for an oil change when I passed by Star and decided to turn around and give them a try. The service manager was courteous, knowledgeable, and as I found out, honest! I have been going to Star Auto ever since for all my service needs. I have come to know the staff very well and actually don't mind having to spend money at Star, because the service recommended is what I should have, period. I service 4 vehicles with Star, and they are all running as well as I could expect for older vehicles. Star stands behind their parts and service. What more could you ask for!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, it has been a pleasure working with you over the years and we appreciate your commitment to us. And I appreciate when you give Steve a hard time. Thank you for trusting us. Sincerely, Janine Brancale Marketing Director
Like a Dealership in the Family
I've had nothing but excellent and honest service from Star Auto for approximately ten years or more. They're great people to deal with. I've bought several cars and a 15 passenger van from there; I've ask Derek to find me what I wanted if it's not on the lot and he would personally go out and find a very stunning vehicle of my choice and warranteed everything. I've had the opportunity to deal with the owners as well, it just makes dealing with Star Auto more appreciative. Liza and Feven, the girls up front, in sales are superb, they take their jobs very serious and pleasant to talk to, which is good for Start Auto. I have dealt with all members of Star Auto and I find them very pleasant to deal with. I have so much good to say about Star Auto, that it is not enough space for me to write it. Love you guys, looking forward to seeing you soon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Mike for your review and your continued support over the years. We are always happy to see you any time. Sincerely, Janine Brancale Marketing Director
A Service Team That You Can Trust!
I found Star Auto after my business moved from Middletown to Meriden. Their service department is absolutely fantastic. They fix it right, they fix it fast, and they fix it for a very fair price. I always have had some trust issues with mechanics in the past. Not with Star Auto. I have complete trust that Steve and the team of technicians are going to assess the problem, recommend only the work that really needs to get done, and are going to take care of everything for me. I won't go anywhere else and am steadily converting friends and family in the area to them. They really are great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Luke for trusting Star Auto Sales and referring us to your friends and family. We appreciate your business. Sincerely, Janine Brancale
Great TRUSTWORTHY service at a fair price.
I have been bringing my SUV to Star Auto for repairs for several years now. I find that I can TRUST that Star Auto will do what needs to be done to my SUV at a VERY FAIR PRICE. They never try to sell me more that what needs to be done to my auto. When a repair needs to be done the price is fair and the work is done properly, I have never needed to return the car as they always keep their promises. IF there is something that I am concerned about, Steve Farmer will take the time to talk to me and explain why something needs to be done and if it is a simple little thing he does not try to upsell me and make the little problem with my car a major repair. They are honest and dependable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan, we are so glad you are happy with our service. Thank you for choosing us. Sincerely, Janine Brancale Marketing Director
Great People...Awesome Dealer
I bought an SUV here at Star Auto Sales. I was very interested in the vehicle but there was rust/rot on the hood about the size of a half dollar. I knew this would eventually be a hole in the hood if not repaired so I complained about it. They did repair it in 1 day. Can't even tell it was there. I was amazed that they did the body work so fast. The price I paid for the vehicle was great compared to other vehicles of the same make and model from other dealers. I highly recommend Star Auto Sales. The people are very friendly and honest. When I went to pick up the vehicle the process took no longer than 30 minutes. I will be back to buy another vehicle for my wife next year. Thank You Star Auto. Very Happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for purchasing a car. We are glad you are happy and look forward to seeing you soon. Sincerely, Janine Brancale Marketing Director