Reviews
Mike my service representative was the best 👌.
Mike my service representative was the best 👌. He kept me updated every step of the way.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick and great customer service especially my advisor
Quick and great customer service especially my advisor Victor. He listens to my concerns and offers the best results and never any unnecessary services.I only get my car serviced from Bohn.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cynthia, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota West Bank! If you have any further questions, please give us a call. We're always happy to help!
My service technician, Tyler is always friendly and
My service technician, Tyler is always friendly and courteous. He keeps me informed of the progress of the repairs. The whole team is courteous every time I go in! The waiting area is clean and comfortable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rose, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
I always have a great experience when I am getting my car
I always have a great experience when I am getting my car serviced. Everything is explained clearly and options are presented as well. The crew is always polite and knowledgeable .
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service appointment was on time.
Service appointment was on time. Was greated by friendly staff. One hour and service inspection was completed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bohn Toyota. If you have any further questions, please don't hesitate to reach out!
My experience today started out negative but ended up
My experience today started out negative but ended up positive. I had an appointment for 9:14am and I was greeted by my service advisor. I got my rear brakes done. Time management was satisfactory aa I waited. The service was excellent and I received my paperwork. Everyone was very nice and accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joel, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Service is good but even though I said I'd wait they sent
Service is good but even though I said I'd wait they sent a text. Prices are high even just for the labor. Once done, they left they keys in the vehicle instead of handing them to me. Anyone could have walked up and drove off. Lastly, I left my volume low and on a certain station. When I got in, the radio was off but when I turned it on, the volume was up and on the I'd.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We apologize for the concerns you experienced during your recent visit. We were unable to locate your information in our system, but we have addressed the issues regarding the keys and radio with our team so we can continue to improve. Thank you for bringing this to our attention. If you would like to discuss this further, please contact us anytime. Phil Rehage Service Director - Bohn Toyota 504-371-7114 prehage@group1auto.com
Had a scheduled appointment with Tyler at the dealership
Had a scheduled appointment with Tyler at the dealership he was great! I was referred to him by a friend and he definitely lived up to the recommendation.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Carl, thank you for your kind review; we are happy to pass along your comments to Tyler here at Bohn Toyota! If you have any further questions, please give us a call. We're always happy to help!
This Toyota is always providing great service.
This Toyota is always providing great service. They are always fast and responsive. I will continue getting my cars serviced here as long as possible.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words! We're thrilled to have you as a valued customer. Your loyalty means the world to us!
Service done I.
Service done I. Timely manner. Do check fine print if use coupon. They can charge you for things that you are not expecting to be charged on top of coupon, and is not just tax.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. I’ve reviewed your concern regarding the coupon charges and have already reached out to you to discuss the details. I have not yet received a call back, but I will continue trying to connect so we can go over everything together. Please feel free to contact me directly as well: Phil Rehage Service Director Bohn Toyota 504-371-7114 504-371-7114