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Group 1 Toyota West Bank

(1,102 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,102 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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Mike is good keeping you up on wants going on and what

Mike is good keeping you up on wants going on and what needs to be done and making the customer happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

Everyone is kind and courteous the place is always clean

Everyone is kind and courteous the place is always clean I would recommend family and friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Tyler was great and professional!

Tyler was great and professional! Prompt, courteous, accurately assessed time to be completed knowledgeable staff. Answered questions promptly. Organized service dept. We look forward to returning to your dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Catherine, thank you for your kind review; we are happy to pass along your comments to the team here at Bohn Toyota! If you have any further questions, please give us a call. We're always happy to help!

Guillermo did an amazing job from start to finish.

Guillermo did an amazing job from start to finish. He explained everything to me & walked me through everything that they did. I will definitely be returning for my next service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Kenny, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I have bought 5 cars over the years from this dealership.

I have bought 5 cars over the years from this dealership. The service is always. outstanding. The repairs are always done correctly! Joey Ballestra is great. He has not always worked on my cars so I know many of their other service employees are wonderful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Suzanne, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Mike and Steve provided excellent service.

Mike and Steve provided excellent service. Thank you for replacing the air filter and oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Timely service and repair tech was attentive, informative

Timely service and repair tech was attentive, informative and polite. Waiting area was comfortable and contained periodicals, coffee and TV. I had a very pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jan, we are pleased to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

I was greeted by a friendly rep who checked in my car and

I was greeted by a friendly rep who checked in my car and gave to my customer service rep Mike. I was keep up to date during my wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Diane, we appreciate you taking the time to leave us this feedback. Please don't hesitate to contact us if there's anything more we can do!

It was pleasure dealing with this work force.

It was pleasure dealing with this work force. I would recommend this dealership. The Quality of work outstanding, it was done in a timely manner. (Great Job)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Alonzo, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

The person that came and got my car, was excellent.

The person that came and got my car, was excellent. Great update on car service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!