Reviews
I purchased a 2016 Kia Sorento on 10-17-2023.
I purchased a 2016 Kia Sorento on 10-17-2023. I picked up the SUV on 10-19-2023. It started overheating on 10-21-2023. I waited for nearly 2 months & Bohn Finally put in a new engine around January 2024 costing around $11,000 but 5 months later it began overheating again they admitted that it had the SAME issue from the first time & it would need another engine costing yet another $11,000. I asked to trade the vehicle instead & they agreed. But after I signed paperwork for the new vehicle Bohn said the new finance company wouldn't take the Kia. Bohn kept the Kia & was supposed to fix it under the warranty but nearly 2 months later Bohn lied & said the Kia was out of warranty & over the mileage. They ignored my phone calls & texts like they did the first time. They gave me inconsiderate advice of just turning in the Kia & let it stay on my credit report for 7 years! They sold me a broken vehicle & they need to be held accountable. It's not fair to scam me or anyone else like this. But my lawyer is gearing up to make my case And I've also contacted Fox 8 News & 6 on Your Side in New Orleans!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
They seem to do good work and are polite.
They seem to do good work and are polite. I had 2 minor concerns about a rear view mirror plastic cover falling off and a hood rod question that was resolved. Devin did a great job of listening and relaying my concern to the technician.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Took very good care of me that other dealer did not and
Took very good care of me that other dealer did not and did the job faster than expected I will recommend them to everyone I can
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Fast, friendly, affordable services.
Fast, friendly, affordable services. Very nice amenities in the waiting area. I'll choose this place every time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Good but the so called 20 point inspection is a joke for
Good but the so called 20 point inspection is a joke for instance i just replaced all my wiper blades and they keep saying I need new blades along with other items . Please keep it real and maybe this will be more believable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Terry, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (504) 341-3300 when you have a chance. Thank you, and we look forward to hearing from you.
After service is not thrust worthy.
After service is not thrust worthy. Too expensive charges and no assurance of using genuine parts and services. Some service technicians are lazy and careless.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Phil Rehage Service Director 504-371-7114 prehage@BohnZone.com
I always get good service at this dealership.
I always get good service at this dealership. Victor always take good care of us.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found Victor to be so supportive during your experience here at Bohn Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!
I think the repair cost of repairs are very high.
I think the repair cost of repairs are very high. It?s frustrating to have taken off time to get your car repaired, but you have to wait 3 to 4 days for the parts to come in and then you have to take more time off to bring the car back to be serviced. Didn?t like that they move things around in my car. I don?t understand why they were in my trunk. I don?t understand why they left my mat for the driver side of the car in the back of the car. They didn?t use the paper cover over the mat The stuff that I had on the backseat they moved to the front seat. Don?t understand why that was done. The facility was nice and clean. But again the cost for repairs are very high and I have to spend more time to go back after I wait for the parts. Very disappointing
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Martin Bonura General Manager mbonura@BohnZone.com (504) 371-7020
The service employee who waited on me was polite and
The service employee who waited on me was polite and businesslike and straight to the point.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
The service dept is great always do what you want and
The service dept is great always do what you want and give you recommendations on your vehicle needs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Donald, thank you for your kind review; we are happy to pass along your comments to the team here at Bohn Toyota! We are always more than happy to assist you if anything else comes up. Take care!