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Group 1 Toyota West Bank

(1,103 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
New (504) 383-0928 (504) 383-0928
Used (504) 383-0666 (504) 383-0666
Service (504) 383-0914 (504) 383-0914

Reviews

(1,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Toyota West Bank from DealerRater.

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They have the best employees, clean center, fast service,

They have the best employees, clean center, fast service, and great communication with their customers. Devin is my favorite!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff Devin to be so supportive during your experience here at Bohn Toyota. We are always more than happy to assist you if anything else comes up. Take care!

Received quick and efficient response to my request for

Received quick and efficient response to my request for service. Very pleased with the service that I received today.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

This is the third time I bring in my truck for For

This is the third time I bring in my truck for For routine maintenance over the past year. I’ve mentioned low tire pressure with the same tire All three times. I pay for a tire package to repair my tire. They cannot seem to find the leak. They’ve rotated the tire three service visits now and each time the leak follows the rotation. Every three days I have to put air in my tire. I’ve repeatedly asked for help and I’m only met with an attitude every time. I asked them how do I prove to them that the tire is leaking since I add air every three days it was met with no answer. They told me to come in and they’ll give me free air anytime I need. I don’t wanna go to the dealership every three days if you’re not gonna actually do anything besides put air. What am I paying for with an extended tire warranty?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience caused by your recent service experiences. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Martin Bonura General Manager Office- 504-341-3300 mbonura@bohnzone.com

Victor is always pleasant to work with!

Victor is always pleasant to work with! Great customer service! He is always kind and smiling!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My appointment was for 7:15 I didn't get an update on Wat

My appointment was for 7:15 I didn't get an update on Wat was going on they didn't finish with my car till 9:45 that's to long for a oil change only and the coffee machines need to b cleaned or they need new ones.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. General Manager Bohn Toyota Office- 504-341-3300 mbonura@bohnzone.com

Very good customers services!

Very good customers services!! Every thing communication, explanation and understand between our communication. We appreciated for your good service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Biru, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Excellent car the Prius AWD, excellent service at Bohn.

Excellent car the Prius AWD, excellent service at Bohn. Highly recommend them and the Prius.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to let us know how we did. We hope you have a great day!

Great timely service and they are so attentive to when my

Great timely service and they are so attentive to when my car needs service. Comfortable waiting area as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

They made sure the job was done correctly.

They made sure the job was done correctly. Mike did not give up trying to find the problem with my truck, most dealers would give up and send me somewhere else..Thanks for the job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Gerald, we're happy you found our staff to be so supportive during your experience here at Bohn Toyota. If you have any further questions, please give us a call. We're always happy to help!

They listen to your needs and take care of your service

They listen to your needs and take care of your service needs as they suggest maintenance items that are necessary for your vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!