Reviews
Great value oil change
Excellent discount for synthetic oil change.Courteous staff at reception.Clean facilities but didn't see a single hand sanitizer or hand wipes though seats are space apart.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Owner
You took my truck in, and worked on it wright away. I really was pleased with the outcome. Thanks , James camardelle. See you in the future for any repairs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Great service experience
I went in to have my car repaired. The service rep was Tyler Bidden he provide excellent service in all areas of service. I will ask for him next time I go in. I have been a Toyota owner since 2011 and this the best service I have received. Good job!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Lester, for your kind words about Tyler! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Excellent and fast!
Went in for an oil and filter change. Also had the vehicle inspected. Kyle was the service rep and he was excellent. I would look for him again next time around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Customer Toyato owner
Mr. McGowan was professional, courteous, and knowledgeable! I were satisfied with my repairs. My first visit and I had no problem, quick and efficient! Good nod!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Gwen for your kind words for Mr. McGowan! We are thrilled that he provided you with a professional, courteous, and knowledgeable service visit. We look forward to your business with us again!
Mrs Carolyn Spears
I was in for a recall of airbags. It was not busy but I had to wait two hours. Facility was nice and clean .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your patience and feedback. We thank you for your business and look forward to your next visit!
Community Leader
The fist lady I came into contact with spoke to me as if I were beneath her. I waited for Mr. Mike who was amazing.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Raul Ramos General Manager 504.341.7020 raulramos@group1auto.com
Sandra V.
Although things got off to a bad Start, I am pleased to say Ms. Jennifer Temple took care of Everything and visit ended Pleasantly. Every time I need Service I will ask for her. She Is an asset to your organization.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Mrs .Rashad
Waited for 23 minutes watching agents working on computers before someone walked up and asked could they help. Oil change took 2 hours arrived at 7am- left at 9:18 am..
- Customer service 1.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Raul Ramos General Manager raulramos@group1auto.com
Routine Maintenance
Brought 2017 RAV4 in for 20k service. After a courteous, professional check in, relaxed in the comfortable waiting area, enjoying k-cup coffee. After the initial inspection the Service Advisor let me know all was well and the car would be ready shortly. It was, at a price for a thorough service the 5-minute places couldn’t beat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review, it is greatly appreciated and we look forward to welcoming you back in the future.