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Ultimo Motors West

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (528 reviews)
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
2021 consumer dealer award View 7 awards
2018 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (528 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sales process was really excellent.

Sales process was really excellent. Robert was the salesman and I was texting with him ahead of time and he was really responsive, answered my questions and even took pictures n real time to send to me. He was not aggressive in his sales approach in any way. The only reason I’m not giving 5 stars is because of the finance guy who had a number of fees he didn’t review with me and tried way too hard to get me to purchase an overpriced extended warranty. That was sadly the only negative in the whole experience.

Sales process was really excellent.

Sales process was really excellent. Robert was the salesman and I was texting with him ahead of time and he was really responsive, answered my questions and even took pictures n real time to send to me. He was not aggressive in his sales approach in any way. The only reason I’m not giving 5 stars is because of the finance guy who had a number of fees he didn’t review with me and tried way too hard to get me to purchase an overpriced extended warranty. That was sadly the only negative in the whole experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Just bought a 2016 BMW M4, worked with Shawn, he was

Just bought a 2016 BMW M4, worked with Shawn, he was extremely helpful and professional. The car was everything he described and more. This was the first time buying a car online and it couldn’t have been easier. Thanks again Shawn.

Just bought a 2016 BMW M4, worked with Shawn, he was

Just bought a 2016 BMW M4, worked with Shawn, he was extremely helpful and professional. The car was everything he described and more. This was the first time buying a car online and it couldn’t have been easier. Thanks again Shawn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are thrilled you had a great experience with Shawn! Thank you for choosing Ultimo Motors West and we look forward to seeing you again at Ultimo Motors! Enjoy your BMW M4! Thank you, Ultimo Motors

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Happy customer im satisfied with my car great deal

Was looking for a car with a great price called and talked to jacob and he helped on the whole process thanks a lot im happy with my car sure needed one thank you ultimo!

Happy customer im satisfied with my car great deal

Was looking for a car with a great price called and talked to jacob and he helped on the whole process thanks a lot im happy with my car sure needed one thank you ultimo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jose, Thank you for the wonderful comments! We are glad Jacob was able to assist you with your vehicle. We thank you for your business and we look forward to seeing you again! Thank you, Ultimo Motors

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Too Legit!!!!!

I want to say I love buying vehicles from London …..These guys are the only legit company that will get something desent! Deployment50@gmail.com Ps looking for small pickup from London

Too Legit!!!!!

I want to say I love buying vehicles from London …..These guys are the only legit company that will get something desent! Deployment50@gmail.com Ps looking for small pickup from London

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for the wonderful response!

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Excellent service! Thank you so much to Michael...

Excellent service! Thank you so much to Michael Jarosiewicz for his kindness and assistance. He was very welcoming. As soon as I arrived with my friends, he became very attentive and addressed all questions we had. Many thanks for making the purchase of my new Audi S8 a great one. Love the car! Many thanks, Michael, and many blessings to you and all the staff at Ultimo! -Freddie.

Excellent service! Thank you so much to Michael...

Excellent service! Thank you so much to Michael Jarosiewicz for his kindness and assistance. He was very welcoming. As soon as I arrived with my friends, he became very attentive and addressed all questions we had. Many thanks for making the purchase of my new Audi S8 a great one. Love the car! Many thanks, Michael, and many blessings to you and all the staff at Ultimo! -Freddie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the wonderful comments!

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Great car buying experience

I wish i could give 10 stars. I live in NJ. I was looking for a specific MB model and Ultimo West had it . I was trading in a vehicle and they gave me a great trade in price over the phone. I drove the 800 miles expecting them to nit pick down the value of my trade. I arrived at the dealership at 9am and was driving home in my new vehicle by 10 am. They stood by their trade offer and i got a good deal on the vehicle i purchased...Salesman Al was a pleasure to work with...

Great car buying experience

I wish i could give 10 stars. I live in NJ. I was looking for a specific MB model and Ultimo West had it . I was trading in a vehicle and they gave me a great trade in price over the phone. I drove the 800 miles expecting them to nit pick down the value of my trade. I arrived at the dealership at 9am and was driving home in my new vehicle by 10 am. They stood by their trade offer and i got a good deal on the vehicle i purchased...Salesman Al was a pleasure to work with...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, Thank you for the wonderful comments. We appreciate your response and are glad Al was able to assist you with your Mercedes. We hope you enjoy our vehicle and thank you for again for purchasing from Ultimo Motors West. Best Regards, Ultimo Motors West

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Do not trust this place they will take parts off the car...

Do not trust this place they will take parts off the car they sell you and replace it with cheap crap! I bought a car that they sold me that had junk rims that they took from another car and put on mine! Sam Mohamed was my salesman dont trust these shady people.

Do not trust this place they will take parts off the car...

Do not trust this place they will take parts off the car they sell you and replace it with cheap crap! I bought a car that they sold me that had junk rims that they took from another car and put on mine! Sam Mohamed was my salesman dont trust these shady people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

We are sorry to hear you are not happy with your experience. We take customer's feedback very seriously. We would like to investigate your situation further. Please give us a call directly at (630) 300-0610 to discuss. Sincerely, Ultimo Motors West

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Great buying experience

Everyone was so friendly and professional which made the buying experience pleasant. The whole process was quick and I am very happy with my purchase. Would definitely buy from them again and recommend them to others!

Great buying experience

Everyone was so friendly and professional which made the buying experience pleasant. The whole process was quick and I am very happy with my purchase. Would definitely buy from them again and recommend them to others!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Diana, Thank you for taking the time to submit your review. We appreciate your feedback and we are thrilled you had an outstanding experience. We look forward to seeing you again at Ultimo Motors West. Best Regards, Ultimo Motors West

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Michael was wonderful. He seemed very genuine and...

Michael was wonderful. He seemed very genuine and personal. It didn’t feel like he was just trying to sell me a car to make a deal.

Michael was wonderful. He seemed very genuine and...

Michael was wonderful. He seemed very genuine and personal. It didn’t feel like he was just trying to sell me a car to make a deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the wonderful comments. We appreciate your feedback and we look forward to continuing to serve you at Ultimo Motors West. Have a great day!

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Salesman was able to provide details on multiple...

Salesman was able to provide details on multiple vehicles. Provided a great deal on the vehicle that was competitive with online pricing through carfax and kbb.

Salesman was able to provide details on multiple...

Salesman was able to provide details on multiple vehicles. Provided a great deal on the vehicle that was competitive with online pricing through carfax and kbb.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consumer response

Great selection and service

Dealer response

Thank you for the wonderful comments!

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