Reviews
Prompt and excellent services, and is quick and
Prompt and excellent services, and is quick and convenient as well as friendly customer service
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate the five-star review. Our team is glad they could provide prompt, convenient, and friendly service for your Ford Explorer. We look forward to seeing you again.
Adam was great easy to deal with.
Adam was great easy to deal with. Finance guy was good. This is my first Ford traveled 115 miles to get there was worth the trip. Was disappointed the rear wiper blade was torn should have caught that with the 139 point inspection for being Certified. Other wise everything seems good. Hoping my first Ford experience goes well.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for traveling 115 miles to purchase your first Ford and for recognizing how smoothly our team handled the process. We apologize for the torn rear wiper blade that slipped past our 139 point inspection and will review our certification steps to improve. We appreciate your feedback and look forward to supporting you as a Ford owner.
Went in for an oil change, 2 air filters & 2 recalls This
Went in for an oil change, 2 air filters & 2 recalls This time the when I requested no car wash, they honored my request. However they did not check the air in my tires. Next morning my tires were low. 1 recall was ready to complete the 2nd one I need to wait for a letter I was pleased they thought of using my Ford points to help with the cost.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this feedback. We value your business and apologize for not checking your tires.
I had a headlight bulb replaced while I waited.
I had a headlight bulb replaced while I waited. No appointment. I have no idea who the technician was. I was there a little more than an hour.
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
The appointment was scheduled and Nick greeted my
The appointment was scheduled and Nick greeted my daughter, Becky, with a positive attitude and informed me when the repair was complete. He is very knowledgeable and friendly. It makes coming in for a car repair a pleasant experience. Thank you Nick for all you do; from the Grecco family.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re grateful you took the time to share your experience. It’s wonderful to hear our team’s clear communication and friendly service made your Ford Explorer repair a pleasant visit for you and your daughter. Thank you for your feedback, and we look forward to helping you again.
Great service, Nice people to work with.
Great service, Nice people to work with. I've owned 2 Ford vehicles les since 1995 and haven't been disappointed yet. Keep up the excellent work!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your loyalty to Ford since 1995 and are thrilled our staff provided great service on your Escape. It’s wonderful to know our team was easy to work with. We look forward to caring for your Ford on every future visit.
Been a mechanic my entire life mostly work on class 7 and
Been a mechanic my entire life mostly work on class 7 and 8 trucks now. Always have done all the work on my own vehicles unless it's a time issue or warranty. Would not let anyone else except the techs at Packey Webb Ford touch my vehicles, every wire, hose, clip or clamp back the way they came from the factory, exactly how I would do a repair. First class service department!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our technicians with your Lincoln Nautilus. It means a lot that our team restored every wire, hose, clip and clamp exactly as you would. We appreciate your perfect rating and your kind words about our service department.
Service and courtesy are always great.
Service and courtesy are always great. We are long time customers for service and purchases.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know our service and courtesy continue to meet your expectations. We appreciate your loyalty over the years and the trust you place in servicing your Ford C-Max Hybrid with us. We look forward to welcoming you back for many more visits.
Service was great!
Service was great! Everyone went out of their way to be helpful. The waiting room is very comfortable and I do appreciate the free Carwash
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear that our team went above and beyond and that you found the waiting area comfortable. We’re happy the complimentary car wash added a nice convenience. We look forward to taking care of your Ford again soon.
They are honest with me.
They are honest with me. They are the only ones who I let service my car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know you value our honest approach to servicing your Ford Fusion. We look forward to helping your Fusion run smoothly whenever you visit.