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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Great place great people great selection

One of the most helpful dealerships iv been to , will deff recomend to my friends and family . Great experience, looking forward to doing future business with Mike and his team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a positive review and rating! We are happy to know that your experience with us was great and that our staff was so helpful during your visit, especially Mike. We appreciate your recommending and us and we look forward to your visits in the future!

Great

Great. I was surprised at the hours worked. And the taste of the cookies. The time put into the searching wad phenomenal, great job, really.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! It was our pleasure to be of assistance to your service needs. We hope you visit us soon again!

Car buying made easy

Listen, we were expecting sales pressure, not listening to our needs and so on. However that wasn't the case. Bill listened to our needs and wants, allowed us to test drive different vehicles and within a few hours we found what we thought was the vehicle of our dreams. But after taking that vehicle home, the next day we new that wasn't the one we wanted. Here's the best part! Michigan City Chrylser, Dodge, Jeep Ram not only took back our vehicle, but allowed us to take one that had just came in. It was an upgrade and yet no one said anything. They just wanted to help and make us happy! So I would recommend them to anyone! Bill Fennel, Scott and Charlie THANK YOU! Dennis S

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us your positive feedback! It is wonderful to know that your experience with us went well and that Bill, Scott, and Charlie were great! We are glad to know that Bill listened to all your needs and let you test drive different vehicles. We are also happy to know that we were able to help you find the right car for you that made you happy. We truly are glad to have you a part of the family and we hope to see you again soon!

Excellent experience

Great experience with down to earth salesmen. Didn't feel like I was being over sold by cheap talk, unlike some other dealers I visited. Lee was really great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We're glad that you enjoyed working with Lee. He was happy to help you and ensure that you found the right vehicle for you. Please let us know if we can assist you with anything else.

Used car purchase

Excellent customer service. Very professional staff. Dennis Roak Sr. Was very helpful from start to finish, a real gentleman. The entire process went smooth. Excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for letting us know what a great experience you had with Dennis. We will be sure to let him know about your shout-out, and if there is anything else we can assist you with, please reach out.

🎈🎉🎈Amazing Experience!!🎈🎉🎈

Very caring and efficient crew, more focused on your need than your money!! I would highly recommend this place over and other Indiana Dealership!!! The service personnel was also very inviting and willing to help!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time in writing up such a fabulous review. We appreciate your 5-star rating and truly value you as a customer. Please do not hesitate in letting us know if we can be of further assistance to you.

Awesome customer service

I went in with a service issue and was treated at the door by a salesman and brought to the service department. They were very helpful in answering my questions and getting my Jeep serviced quickly. The GM was walking through service and stopped and introduced himself and asked how the service department was helping me. I would recommend them to all of my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to leave a positive review for us! It's great to know that you enjoyed your experience with us and that everyone was accommodating. We value your business and look forward to working with you again in the future!

Friendly and low pressure

Best experience we've had at a Dodge dealer ever. Johnny was really working to get our son everything he needed and wanted in a car. Great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear we were able to provide you with an experience like no other. Thank you for your business and we hope to serve you and your son again in the future!

Friendly Service

Everyone was so friendly. Made me deal very welcome. Service was done promptly. I will definitely be back for all my needs and will reccomend to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to leave a positive review for us! We are happy to learn that you received friendly service. We value your business and hope to see you again!

1st timer.

This is my 1st time not buying a GM product. Made me feel comfortable during the whole process. I definitely will be back for my next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing! We are glad that you felt comfortable during the entire process. We look forward to seeing you again!