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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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2017 Jeep

Love this place! Great service, facility and selection. We met so many people during our time I couldn't believe the attention and so genuine. I have also used the maintenance dept which was timely and helpful. I like that I can watch while they are working too:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review! We are thrilled to learn that your experiences with our team have left you feeling confident in our dealership. Please do not hesitate to let us know if we can do anything else for you.

Satisfied

I found Bill Fennell to be thorough with just a minor amount of prodding and I feel he's honest. I would do business with him again.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your honest feedback, as it helps us improve. We appreciate your business and hope to see you again!

Awesome experience

They were great with everything. He found the exact truck that I was looking for and they answered all the questions I had and was very friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your fantastic review! It is so great to hear we were able to find the exact truck you were looking for. Please do not hesitate to reach out to us with any questions or concerns you may have. Congratulations on your new truck!

Awesome experience!

Incredible enthusiasm in assisting our search for a new vehicle. Ben was very patient with us as we decided what would work best! Thank you again Ben!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Bob, Thank you so much for taking some time out of your day to share the wonderful experience you had with Ben. If there is anything you else you need, please feel free to reach out to us. We invite you to come back and see us again.

Friendly fast

Johnny and finance team was very helpful, they took tine to try to get me in something i could afford, didnt try to push those expensive vehicles which i wish i could of gotten!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, We are so happy to learn that you enjoyed your recent experience with us! It's great to know that Johnny was very helpful during the process. We value your business and thank you for your review!

Patience of a saint

Ben was awesome! Got my very first car from him! He was kind and caring about my needs! I will be buying my next car from him and referring all of my friends and family to him!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Samantha, thank you for sharing your experience with us. We're glad to have earned your recommendation. It's great to know that Ben was a valuable asset to your experience. We hope to serve you again in the future.

Great experience for buying my 1st suv!

The dealership was straight forward with everything which I loved. Did not pressure any thing on me at all. I needed a SUV for getting back and forth to work in the winter. They got me everything I wanted in a SUV. I would definitely come back for another vehicle in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for sharing your comments. Our team always wants to make sure that our customers find the car they need at a fair price. We appreciate your business with us and invite you to come back!

Bad credit and Very friendly service

Both my husband and I have bad credit, but Bill worked tirelessly to help us find the best car for us. We spent a lot of time talking and deciding on the just the right elements and features we were looking for in a new car. We are definitely very happy with our new car and the amazing service. Thanks again Bill for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was a pleasure to meet you and your husband and work out a deal on the best car for you. Thank you for sharing your experience and let us know if we can help in any way!

Best dealership experience

By far hands down! No questions asked one of the best people/ dealerships I've been to. I've always been one to steer away from dealerships until I met Ben. He welcomed me and i feel i made one of the best decisions of my life coming here and meeting the great people of the Michigan City dodge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to submit a review for us! We are so happy to know that you had such a wonderful experience with us during your visit and that Ben helped you find the perfect vehicle for your needs. We hope to see you again!

Our dealer was very helpful and effective.

We were very happy with the service provided and left with two vehicles. Would refer Bill to friends and family. Danny was nice too and helpful with all the paper work

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to recognize our team! They were happy to assist you and ensure that you found the right vehicles that fit your needs. We hope to serve you again in the future.