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BIG Chrysler Dodge Jeep Ram

(1,370 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,370 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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looking for a new car

best customer service I have ever seen. They didn't have a problem talking to me and making sure I understood everything Burke was amazing I would recommend him 100 times again thank you so much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

No problem, Dixie! We loved working with you and will thank Burke for taking excellent care of you. Come back and see us anytime.

car shopping

I cant really explain in words how happy I am with them. I went other places looking for a new car/SUV. I am a lady and I felt like the other dealerships wanted nothing to do with me. Actually they didn't, they acted like I was bothering them with the questions I had after I had to hunt them down, But when I went to the Dodge dealership in Michigan City, they had no problems answering ALL my questions, A big thank you to Burke for helping me Thank you again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your five-star review! Congratulations and thank you for your business! We are thrilled to hear that Burke and our team gave you the friendly experience that you deserve. Please do not hesitate to reach out to us if you need anything else!

Best experience ever

Very professional and kind, best experience buying a car! The experience was quick and I got exactly what I came in looking for. Best salesman ever!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing and congratulations on your new car! We welcome you back.

Dave was top notch

From the moment I entered the lot Dave greeted me, listened to what I wanted and wanted to accomplish and he stepped up and met my every request he is a great asset to your dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear about your wonderful experience! It is so great to hear Dave listened and accomplished your every request. If you need anything else, please reach out to us. Enjoy your ride!

A genuine experience!

Started talking to Ben about purchasing a car, and two days later I had exactly what I wanted at a great price! Ben is a "down to earth" guy, gave honest answers, and he never rushed me or made me feel uncomfortable. He spent valuable time finding me the exact car I was interested in. I was introduced to Mike who I ended up having a very enjoyable conversation with and even joked a bit about life! The thing that got me about these two guys was how much actual fun it was to just have them along for my car buying experience! Dan handled my paperwork promptly and had me out the door with no fuss what so ever! The word I keep coming back to is "genuine" because that is sincerely how much I enjoyed the past few days. You won't go wrong with Ben! Dude will go out of his way to get you what you want! Mike and Dan were just the icing on the cake. Good job you guys...you have my business, plain and simple!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to recognize our team! It was their pleasure to ensure that you received five-star treatment during your experience with us. We appreciate your business, and we look forward to helping you again in the future.

Great people

I wasn't even going to buy a vehicle I didn't think I could but I left with a new vehicle that's way better for my family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five-star review and recommendation! We're glad that we were able to help you find a vehicle that fit your family's needs. Please come back if we can assist you with anything else.

Epic!!!

Ben is the best salesman I’ve ever dealt with! He’s very professional and very upfront with you. You know how most sales people don’t read what’s in the fine print.....well he does. I’ve been wanting a Jeep for a while now and he got the deal done. He’s absolutely amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're thrilled that Ben has earned five-stars from you. He was happy to help you get your dream Jeep. Thank you for the feedback, and we hope to serve you again for your future vehicle needs.

Patriot purchase

My dad and I recently purchased a 2016 jeep patriot from tbe michigan city, indiana lot. Burke was our salesman. He was great. Answered all our questions and when I had to go back for an owners manual and a floor mat that was missing, he took quick care of me....need some new wheels??? See Burke st michigan city jeep!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your five-star experience with us. We're delighted that you enjoyed working with Burke and Stephen. Congratulations on the 2016 Jeep Patriot, and we hope that you enjoy it.

Easy auto purchase

I received friendly, reliable and honest service and assistance purchasing my new Jeep. The team made my purchase quick and easy at a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on the new Jeep! We always guarantee quick, honest, and efficient service to all of our guests. Let us know if there is anything else we can help you with. Thank you so much and we look forward to helping you again!

Above what other dealers do to get you what YOU want.

We were in the market for a Jeep Wrangler, but my wife wanted a manual two door basic one without a lot of extras. Most dealers don't have them, and this one didn't either, but they found exacrly what she wanted and gave her a deal on it because it had a few things she didn't ask for. Absolutely great staff overall. We also bought an aftermarket brush guard and running boards, they were installed perfectly and look great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at our dealership! We are delighted that we were able to provide your wife with everything she was looking for. If you ever have any questions or concerns, feel free to reach out to us. We're here for you!