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BIG Chrysler Dodge Jeep Ram

(1,369 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 2:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–7:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–2:30pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,369 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BIG Chrysler Dodge Jeep Ram from DealerRater.

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Great Service

Very informative and easy to talk to ... answered all questions asked in detail and quickly... we were in and out in no time .. great service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for the five-star review, Ryan! We appreciate hearing that you had an easy and informative experience with us. We will make sure to let Ben know that he offered you exceptional assistance. If there is anything further you need, please do not hesitate to reach out to us again!

awesome dealership

sales men are awesome very friendly and very helpful. i am satisfied with my purchase i would recommend them to all my friends. They rock

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kevin, thank you for the five-star review! Congratulations on your purchase with us! We appreciate hearing that the James, Dan, and the team were friendly and helpful, and will make sure to let them know that they rock! We value your business and recommendation, and look forward to your future visits!

Highly recommended

Specifically went to just look, already knew I wanted to deal with Bill Fennel...no pressure, discussed needs and finances, came home with the perfect car for me. Highly recommend this place from beginning to end!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I bought a car from Bill!

I had a very pleasant pressure free experience. Drove to the lot in my old car and left with a new one the same day. Bill was very helpful, knowledgeable and kind.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent service!!!

My experience was amazing!! Told Bill Fennell everything I was looking for and he made sure I got it all! Everyone there was welcoming and helpful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

New Used Car

I specifically went to meet with Bill F. having talked with him before. Just went to look, no pressure what so ever from the moment I walked in the door the best customer service from start to end. Talked about my needs and my finances and drove home with the most perfect car for me. Highly recommended. From financing me to checking a pressure light on dealing with the mechanics, fixed me up 100 percent the way a company should!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lori, thank you for taking the time to share your positive car-buying experience with us. Congratulations on finding the perfect car for you! We appreciate hearing that Bill and the team offered you exceptional service from the moment you walked through the door. We hope you visit us soon again!

Bill Fennell was excellent! He helped with everything!

Michigan City Chrysler Dodge Jeep and Ram is an awesome place! Bill Fennell did everything he could possible to make the process smooth and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First & Last

i went to here because i heard great things about a salesman and usually it's overblown. This time it definitely wasn't, great experience and i'll get every car i buy from here. Ask For Johnny!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Purchasing Experience

Stephen far exceeded my expectations when I purchased my vehicle. I would recommend this dealership to everyone I know. Great customer service and great overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great

This was the best car buying experience I have had. Everything was very simple, the staff was incredible and I would recommend this establishment to anyone looking to purchase a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Eric, thank you for the fantastic five-star review! We appreciate hearing that you had the best car-buying experience with us, and will make sure to let the team know they did a great job. We look forward to working with you again!