[{"id":273355,"personPtyId":54254469,"firstName":"Don","lastName":"Matol","titleText":"Service Adviosr","emailTxt":"D_matol@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":286,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/d01fea88514a.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":273361,"firstName":"Collette","lastName":"Stevens","titleText":"Service Advisor","emailTxt":"C_stevens@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":101,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/42366ce23f1b.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":405898,"personPtyId":53826239,"firstName":"Sean","lastName":"Davis","titleText":"Sales & Leasing Consultant","shortBioText":"Sean joined Casey in April of 2017.","emailTxt":"sean_davis@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/778e41037d27.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1491004800","industryStartDtUtc":"1491004800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560630,"personPtyId":54132599,"firstName":"Joseph","lastName":"Bolton","titleText":"Sales Consultant","emailTxt":"joseph_Bolton@caseyauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/ac34037d10d9.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1470009600","industryStartDtUtc":"1470009600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":60979,"personPtyId":53816752,"firstName":"Stephen","lastName":"LaBelle","titleText":"Sales Manager","emailTxt":"s_labelle@caseyauto.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/fb9927b6-5954-4c1e-b3ae-f0b82f67c43f.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1275350400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":479567,"personPtyId":53900901,"firstName":"John","lastName":"Schuszler","titleText":"Salesperson","shortBioText":"John joined Casey in January of 2018. In his free time he enjoys spending time with his children and playing music.","emailTxt":"john_schuszler@caseyauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/c798eab835e1.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":409940,"personPtyId":54023210,"firstName":"Loan","lastName":"Pham","titleText":"Service Advisor","shortBioText":"Loan came back to work for Casey in April of 2017. He has previously worked for Casey for 2 years and has over 9 years in the automotive industry. He has an Associate's and two Bachelor's degrees. He is Toyota and Nissan Certified. In his free time he enjoys cooking and playing sports with his son.","emailTxt":"loan_pham@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/89e1753ac682.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":264203,"personPtyId":54253695,"firstName":"Cody","lastName":"Bateman","titleText":"Sales Manager","shortBioText":"Cody started with Casey in April of 2015. Cody is new to the automotive industry. He is an Honors Graduate from Phoebus High School, and also has an Associates Degree from West Virginia University in Education. Cody has one sibling and has lived in Virginia for his entire life. Cody enjoys interacting with people, baseball, bowling and spending time with family and friends.","emailTxt":"cody_bateman@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/fae435c4d1ea.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":345431,"personPtyId":53836040,"firstName":"Michael","lastName":"Graham","titleText":"Salesperson","shortBioText":"Michael is a graduate from TNCC with a degree in Business Administration and he has a history with the military and automotive mechanics.","emailTxt":"Michael_Graham@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/e362fc599efb.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":311243,"firstName":"Ryan","lastName":"Beard","titleText":"F & I Manager","shortBioText":"Ryan came to Casey with 2.5 years automotive experience in Automotive Photography. He attended Woodside High School and was in the US Army. He come from a military background, and is expecting his first child. His interests include drawing, automotive customization, church, and sports.","emailTxt":"Ryan_beard@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/ff30a70836dc.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":236465,"personPtyId":53854447,"firstName":"Tommy","lastName":"Malone","titleText":"Sales Manager","shortBioText":"Tommy began working with the Casey Auto Group in November of 2006 giving over 8 years of experience in the automobile industry. He has been awarded Salesperson of the Year twice, Salesperson of the Month several times, is a Honda Silver Level salesman, and has been appointed to the President's Club several times. Tommy resides in Newport News, Virginia. When he is not working he enjoys CrossFit, trail running, and swimming.","emailTxt":"t_malone@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/26bcaf7d2f7e.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1162339200","industryStartDtUtc":"1162339200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":169689,"personPtyId":40170848,"firstName":"Darrel","lastName":"Heaton","titleText":"General Sales Manager","shortBioText":"Darrel rejoined Casey in January of 2018. He worked with Casey Auto Group for a total of 18 years previously and has over 41 years of experience in the automotive industry. In his free time he enjoys sailing and involved with Dream House Church, Mariner's Museum, Middle Chesapeake Bay Sailing, and the Chesapeake Bay Foundation.","emailTxt":"d_heaton@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/1a63c2e1-8df2-4c0a-a311-edc81af06c9b.jpg","drDealerId":20919,"industryStartDtUtc":"218246400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":345165,"personPtyId":53824366,"firstName":"Howard","lastName":"Lightfoot","titleText":"Salesperson","shortBioText":"Howard came to Casey in June of 2016. He has 5 children. He enjoys fishing and sports.","emailTxt":"Howard_lightfoot@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/35f12278e257.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":360398,"firstName":"Robert","lastName":"Mercer","titleText":"Salesperson","shortBioText":"Robert joined the Casey Auto Group in October of 2016. He graduated Summa Cum Laude from the University of Massachusetts Lowell with a Bachelor's in Political Science.","emailTxt":"robert_mercer@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/b400dcca5a6b.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":616874,"firstName":"Coraley","lastName":"Holdahl","titleText":"Sales Consultant","shortBioText":"Hello my names Coraley, I\u001am originally from Kansas moved to Virginia a few months ago. I love helping people, and making a difference in their lives. At first it was selling in home smart devices, then I worked at an in-home care facility, and now I\u001am working at Casey Honda not only because it\u001as like one big family but to also provide customers with safe and reliable transportation.","emailTxt":"coraley_holdahl@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/1867d6fe4a87.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1569888000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":561390,"personPtyId":54361583,"firstName":"Rick","lastName":"Cutchins","titleText":"Sales Consultant","emailTxt":"Rick_cutchins@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/858ce9212c02.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1401580800","industryStartDtUtc":"1401580800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":350590,"firstName":"Amanda","lastName":"Carmony","titleText":"Appointment Coordinator","emailTxt":"amanda_carmony@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/2e7b151cc860.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":350172,"personPtyId":53855433,"firstName":"Brittney","lastName":"Payne","titleText":"Appointment Coordinator","emailTxt":"brittney_payne@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/16d3cde89a54.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":573769,"firstName":"Eric","lastName":"Cintron","titleText":"Salesperson","shortBioText":"Eric joined Casey in January of 2019. He has over 4 years in automotive experience. In his free time he enjoys to work on cars.","emailTxt":"eric_cintron@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/bdc229145e0d.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":615397,"firstName":"John","lastName":"Fulper","titleText":"Salesperson","shortBioText":"John joined Casey Auto in September of 2019. He has a Bachelors in Organizational Leadership from Union University and a Masters in Leadership from Liberty University. In his free time he enjoys spending time with his family, sports, and coaching little league baseball.","emailTxt":"j_fulper@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/d81e9473d01d.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1567296000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":605930,"firstName":"Rafael","lastName":"Fontanez","titleText":"Sales Consultant","emailTxt":"rafael_fontanez@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/1915e64b8d59.jpg","drDealerId":20919,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":615396,"firstName":"Tony","lastName":"Rhodes","titleText":"F & I Manager","shortBioText":"Tony joined Casey Auto in March of 2019. He has over 15 years of experience in the automotive industry. In his free time he enjoys spending time with his family, golfing, fishing, and anything else outdoors.","emailTxt":"tony_rhodes@caseyauto.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/20919/employees/c0e18021949b.jpg","drDealerId":20919,"dealerEmpStartDtUtc":"1551398400","certifiedEmployee":false,"deptDscrp":"Management"}]

Casey Honda

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Casey Honda Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2012

At Casey Honda, please review our extensive inventory of new Honda cars, trucks, and SUV's, including the Civic, Accord, HR-V, CR-V, Pilot & Odyssey. We work hard to get you the vehicle you want and the financing you need. You can also choose from hundreds of vehicles that come with our Casey Carefree Guarantee - our NEW and pre-owned vehicle warranty!

...



Casey Honda's service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey Honda service your vehicle. We offer the most comprehensive parts and service department in the business.

"Trust the name you know! Casey Honda has 100's of new & used cars and you get the Casey Carefree Guarantee!"

Service

Oil, Filter Change

$21.95 and up*

Wheel Alignment (RWD)

$98.5 and up*

Multi-Point Inspection

$26 and up*

Wheel Alignment (FWD)

$98.5 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
747 lifetime reviews. Includes reviews of Casey Honda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 28, 2019

    We were in town for the holidays and Casey Honda had a CR-V that we were interested in, so we stopped in to check it out. Our sales lady Alyssa was incredibly... friendly and professional. They honored the internet advertised price and didn't try and haggle us for a bunch of unnecessary up sells like we have experienced at other dealerships.

    5.0 out of 5
    Customer Service
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    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lacey, thank you so much for a fantastic review! We appreciate you taking the time to let us know how your visit went. We look forward to earning your... business in the future!

  • 1.0 out of 5
    December 27, 2019

    Yesterday, I stopped by your facility with the intention of purchasing a car. One of the salesman, John Schuszler, met us outside and immediately begin... assisting us. He listened to our requests and helped in the best way he could. When I told him that I would like to explore other options but intended to return, he offered to give me a business card and told me he could continue researching. We walked back inside the building. He left and returned to his desk with a sales manager, Stephen LaBelle, who tried to help me in the process. Even though I repeatedly told him that I wanted to explore other options, he tried to keep me there. I realize that he was trying to understand what I was looking and trying to help, but as the conversation intensified, his tone became very condescending and impersonal. It made me feel very uncomfortable. It seemed like he was there not to form relationship but simply just to sell me a car. It was very unprofessional and inconsiderate. If I need another car, I will not be returning to your facility and will not recommend others purchasing a car from you as well. I would suggest reviewing with your staff how to form relationships with customers before convincing them to buy a car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Stephen LaBelle

    Sales Manager

    (4.4) 21 reviews

    John Schuszler

    Salesperson

    NOT RATED

  • February 17, 2019

    Casey Honda Newport News gave me the best car buying experience I have ever had. Joe Bolton in Sales and Darrell in Management were wonderful to work... with. This business is honest and gave me a great car deal. Thanks guys, it was a pleasure doing business with you.

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Shirley, Thank you so much for the wonderful review! We are so happy that Joe and Darrell were able to assist you. We look forward to earning your bus...iness in the future!


    Worked with:
    Joseph Bolton

    Sales Consultant

    (5.0) 10 reviews

    Darrel Heaton

    General Sales Manager

    NOT RATED

  • 1.0 out of 5
    December 27, 2019

    Yesterday, I stopped by your facility with the intention of purchasing a car. One of the salesman, John Schuszler, met us outside and immediately begin... assisting us. He listened to our requests and helped in the best way he could. When I told him that I would like to explore other options but intended to return, he offered to give me a business card and told me he could continue researching. We walked back inside the building. He left and returned to his desk with a sales manager, Stephen LaBelle, who tried to help me in the process. Even though I repeatedly told him that I wanted to explore other options, he tried to keep me there. I realize that he was trying to understand what I was looking and trying to help, but as the conversation intensified, his tone became very condescending and impersonal. It made me feel very uncomfortable. It seemed like he was there not to form relationship but simply just to sell me a car. It was very unprofessional and inconsiderate. If I need another car, I will not be returning to your facility and will not recommend others purchasing a car from you as well. I would suggest reviewing with your staff how to form relationships with customers before convincing them to buy a car.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Stephen LaBelle

    Sales Manager

    (4.4) 21 reviews

    John Schuszler

    Salesperson

    NOT RATED

  • 5.0 out of 5
    December 6, 2019

    As I have stated before have been a customer of Casey Honda for 9-10 years and in particular Mr. Don Matol. He is a true professional and always goes out... of his way to satisfy his clients/customers. Not only do I consider Don my Service adviser, but also a friend who is looking out for me the customer. He is the reason we have purchased two Honda's from Casey Auto. When you find a auto repair shop you truly trust and care for you stick with them. The recent service visit was like all the previous ones, in and out as fast as they can get you through, outstanding work and pride in their work. They take ownership. Thanks again Mr. Don Matol.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Don Matol

    Service Adviosr

    (5.0) 286 reviews

  • 5.0 out of 5
    December 2, 2019

    Collette was just Awsome i was on vacation and needed service and your crew took me in on Saturday after thanksgiving .It was a misfire in the # 3 piston... the changed the plug and i was good to go . And she also informed me of the airbag recall and they fixed that too from one racer to anther Thankyou P.S i have the first round when iam back down

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Collette Stevens

    Service Advisor

    (5.0) 101 reviews

  • 5.0 out of 5
    November 26, 2019

    Coraley was very nice and a pleasure to buy a car from! No pressure and was able to find the answers to any questions she didn't already know

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Coraley Holdahl

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 26, 2019

    Coraley was very helpful in the decision process of me purchasing the car. She showed me exactly the car I wanted and desire features. I am very happy... with my buy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Coraley Holdahl

    Sales Consultant

    NOT RATED

  • 4.0 out of 5
    November 7, 2019

    I interacted with John Schuszler a few days ago to purchase a used Subaru Forester. He was extremely helpful. This car met the needs I had to replace... an old vehicle and John was instrumental in locating the vehicle and helped me with my evaluation. He did a great job through the whole process.

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    John Schuszler

    Salesperson

    NOT RATED

  • 5.0 out of 5
    November 3, 2019

    I unexpectedly had to look for a car, due to the demand for me to have a reliable car as I'm a traveling nurse. I have been researching Honda's and decided... to drop by Casey to see what they could offer me. Sean greeted me upon my arrival, explained everything on detail, was also very personable during my time at the dealership. The staff was able to get pretty close to my budget, as I was initially anticipating getting a used vehicle. Were able to get me in a brand new 2019 Honda Civic and we're able to add in a few extra percs as well. Overall I had a great experience and would recommend Casey to anyone looking!

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    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sean Davis

    Sales & Leasing Consultant

    (5.0) 23 reviews

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