Ed Hicks Imports

I had an excellent experience with the service I received at Mercedes-Benz. The staff was professional, courteous, and attentive throughout the entire process. They took the time to answer my questions, explain everything clearly, and make sure I felt comfortable and well taken care of. I truly appreciated their outstanding customer service and attention to detail. It’s refreshing to receive such quality service, and I would highly recommend Mercedes-Benz to anyone looking for a dealership that values its customers. I look forward to returning for future service!

Ed Hicks Mercedes is the dealer for me. I have been a customer for the past 27 years and have purchased 8 or 9 cars. The primary reason I have remained a customer is because of the service department. My service advisor, Avelino Rodriguez, and his supervisor, Bruce Barber have taken the time to listen to my complaints and explain the situation to my satisfaction.

Bought car, great sales lady, easy negotiation. They found that the windshield was cracked and agreed to replace it before I even noticed it.

First and foremost, I want to thank my Lord and Savior Jesus Christ for ALWAYS making a way for me!!! 🙌✝️ Time and time again, He provides exactly when I need it most, and I’m so grateful for His faithfulness! I also want to thank the Ed Hicks Mercedes Service Department SO MUCH for making my Mercedes drive like NEW again!! 🙌🚘 They did such an amazing job, and they got everything taken care of in incredible time. My car is running and driving better than it has in a long time, and I couldn’t be happier with the service I received. From here on out, I won’t be taking my Mercedes anywhere else. Thank you again to the entire Ed Hicks Mercedes Service Department for taking such great care of me and my car! ⭐️⭐️⭐️⭐️⭐️

We have 2021 Mercedes C300. It was certified pre-owned when it was purchased from Ed Hicks in 2022. The car has 31k mikes and thankfully we had an extended warranty because the amount of work that had to be done over the last year & a half is ridiculous. Sadly, the last work we had completed was outside of warranty coverage. It was a coolant pump that went bad. Ed Hicks did the repair in a timely fashion but the cost was very high, over $2000.00. The folks at the dealership are nice. The dealership itself is not very nice & should be remodeled & made more inviting. We will most-likely never buy a vehicle from there again. The amount offered for trade was also ridiculously low considering how little this car has been driven & the fact that there is very little wear & tear inside and out. Overall, our impression of Mercedes quality has been severely diminished with this car.

The same great customer service that that I've experienced over a 10 year span. Ted, sales, and Alvelino, service, went above and beyond to ensure I my vehicle needs was taken care of with as less confusion as possible!

Steve Young was very diligent to get my car on service, been a customer for 14 yrs non stop and the customer service always meet my expectations as well as the work been done on my vehicle .

Service department is wonderful. They are very helpful and kept me updated on the status of my vehicle.

Alek in the Service department was very knowledgeable and helpful as much as possible. I appreciate the staff and mechanics in their efforts for my auto. Such an amazing group of people.

Experience with the dealership was awesome timely conversation was beautiful Gabriel was awesome and I will be back to see him again if anything ever goes wrong with my car thank you so much it was excellent