INFINITI of Fort Wayne

Service reps are always friendly. They give an estimated length of time to complete service planned and are usually correct of time.

Over an hour wait for a $78 oil change. Jiffy lube would be faster and cheaper

The service area and waiting area were clean and organized. The service advisor, Shaun, was courteous and knowledgeable. He was great . I have never had a problem with my service starting when I purchased my Rogue. I would recommend this dealership.

Getting an appointment in a timely manner is difficult-one to two weeks out for oil change/maintenance check. And on the only two occasions this vehicle was serviced; first time had to wait over an hour past promised finish time of 3 pm as vehicle was still on lift for oil change even though it was taken in the night before. Second time the vehicle was not even looked at on the said day of appointment and car had to stay an extra day and problem is not fixed and another appointment is required to investigate the issue as it was not found by end of second day of this appointment. We were told they couldn't find vehicle which was left and keys were in envelope in drop box with note and description of vehicle including plate number... find it hard to believe this couldnt be found in 8 hour day and don't buy this excuse-they didnt even try to call if appt was "missed"- and we were given this excuse when we called in. We have a third vehicle on order from this dealership - 2 purchased last year- sales people AWESOME, however No service from the service dept to back up purchase and maintain vehicle VERY frustrating...........

Think it costs too much / too Check air bag problem light staying on / would think it just requires Hook up to tester over $140

Service advisor was great, waiting area is very small and there wasn’t a enough seats so I had to walk around while my car was serviced

I love this place they always take care of me. They are great at servicing my car and explaining any issues. Very friendly and respectful of my needs.

Bernie and the service crew always take good care of our company’s service needs. Fast, friendly, & fair!

Good dealership to deal with. Aside from a glich in paperwork and some issues on my part. It was an enjoyable experience.

Again I have owned Nissan cars for over 30 yrs.Last 20 in Fort Wayne. Your dealer ship has always given ver good service. I recieve excellent service from service agent Herb. He is patient and addresses any concerns I have. I have never had to take my car back for something did not go out after service. s are the best.