Reviews
Write a reviewGreat service!
Great service! Was up 30 minutes early but they got me in right away! Thx!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear David provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Have always done a great job.
Have always done a great job. Jen is awesome and always makes the experience wonderful!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The gentleman that I dealt with was nice.
The gentleman that I dealt with was nice. However it took 2 hours to program a new key fob. I had an appointment and arrived early. I thought that was way to long just to program a key fob with an appointment.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
Dawn, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Does a great job taking care of my car!
Does a great job taking care of my car! I drive 1 hr to get it serviced there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to assist you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI of Fort Wayne!
Serviced pathfinder Saturday morning great job labor cost
Serviced pathfinder Saturday morning great job labor cost 3x the cost of service a bit extreme.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Services was completed in a timely manner.
Services was completed in a timely manner. Facilities was clean. Friendly staff. We be bringing my vehicle back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business and our team looks forward to serving you again soon!
The service was good however when I got my vehicle back
The service was good however when I got my vehicle back all my seats were moved never put back and rear seats were left down. Typically not a huge deal but I have MS and little things like that become a bigger issue. After my vehicle was done with oil change I waited 30 minutes to get checked out. All in all I was pleased just for future visits I would hope my seats do not get moved I have them set to accommodate my condition to be comfortable for me and it takes time to reposition my seats to get it back to where it was initially. Again normally not a big deal just giving you a heads up on my experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing INFINITI of Fort Wayne, your feedback and rating mean a lot to us. We will certainly make note about your seats for your next visit. We're glad we were able to help, and we hope to see you again!
Service was fast and informative and kept us up too date
Service was fast and informative and kept us up too date on all information needed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Very helpful people that answered all our questions and
Very helpful people that answered all our questions and concerns. They gave us the car that fit our needs and wants.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
The experience working with Joe the salesman was
The experience working with Joe the salesman was personable and open. Dealership had nothing to hide and treated myself with respect regardless of the appearance of the customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.