Reviews
Write a reviewWork done quickly, the service rep was friendly and
Work done quickly, the service rep was friendly and knowledgeable, will return again and work with Conrad.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing INFINITI of Fort Wayne. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Good customer service.
Good customer service. Terrible time management. Services were not the best due to lack of equipment
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Everything went smoothly and timely.
Everything went smoothly and timely. Everyone was pleasant. No complaints. Good experience. Thank you. 1
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing INFINITI of Fort Wayne, we look forward to having you as one of our valued customers for many more years to come!
Charles Romulus was very, very knowledgable and
Charles Romulus was very, very knowledgable and represented the Infiniti brand very well. He displayed a high level of care for me as the customer and pride for the brand. His customer sales service was exceptional and worthy of the Infiniti name. My only criticism is the financial process was very slow as they were transitioning a new online technology loan process system and finance officer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!
Good customer service, great staff, explained everything,
Good customer service, great staff, explained everything, easy going, not pushy like other sales reps
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I am so happy I made my purchase with Fort Wayne Nissan.
I am so happy I made my purchase with Fort Wayne Nissan. Mila continues to be the perfect sales person to work with. She has gone beyond for me.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!
Worked with Candace, she went above and beyond to make
Worked with Candace, she went above and beyond to make sure my questions and concerns were answered. She did a lot of side work on her own time to get me the answers I was looking for. I would give her 10 stars if I could.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Candace here at INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!
With the quality of good work and service here, I can’t promise It will need to be soon, but I will Definitely be back! -Thanks again.
The service manager at infiniti always is knowledgeable
The service manager at infiniti always is knowledgeable and the technicians are great at their job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Mila is delightful to work with.
Mila is delightful to work with. She has gone above and beyond to make sure I'm happy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Mila here at INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!
I had a new salesman that was a little flustered.
I had a new salesman that was a little flustered. He sent me home with a key to a different car and then sent the key in the mail and I owed $4 postage on the key. He should have a mentor to help him.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience, Sandy, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to share some more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out.