Reviews
Write a reviewHave been a loyal Nissan customer since 1998 and
Have been a loyal Nissan customer since 1998 and appreciate the outstanding customer service provided by Herbie!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing INFINITI of Fort Wayne!
The service was great thanks oh herbie for making sure I
The service was great thanks oh herbie for making sure I was taken care of
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
If there were anything less than one star I would've
If there were anything less than one star I would've given it. I have never had a good experience at this establishment. I've been forgotten about off-site twice, after a shuttle drop-off. When you bring your vehicle in for service they text you and say if you need anything to text them back, and never answer if you text them. They covered the window in the waiting area so you can't see the shop area, WHY? what are they hiding?? The people are friendly enough but the service is severely lacking, they just don't care. I have ALWAYS HATED bringing my vehicle into the Fort Wayne location, but I still had a warranty on it and wanted to have them service it while it was still under warranty. The best day I had was this last day. the last day of my warranty and I WILL NEVER BRING MY VEHICLE BACK THERE AGAIN!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Everyone that we dealt with from the dealership were
Everyone that we dealt with from the dealership were great to work with. They responded and addressed any concerns or questions that we had and ensured that the entire sales process went smooth.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to INFINITI of Fort Wayne. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Fast, Easy, and Pay Herbie more money!
Fast, Easy, and Pay Herbie more money!! He is the reason I am there!! Herbie!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Cassidy. We appreciate your business and our team looks forward to serving you again soon!
Employees were too rude to even speak, say hello, can we
Employees were too rude to even speak, say hello, can we help you, etc. Left my car (white) door covered in oil/grease - something black. Same for the steering wheel and gear shift. Just gross!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
it was ok the guy who attend me but he did not give me
it was ok the guy who attend me but he did not give me any feed back from my car
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing INFINITI of Fort Wayne, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
the service was quick and service advisor was friendly
the service was quick and service advisor was friendly and they clean and vac my car and got my car done in timely matter.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Excellent Customer Service, They went above and beyond
Excellent Customer Service, They went above and beyond the normal expectations. I’m very loyal towards Nissan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
They tried to fix my car after buying it.
They tried to fix my car after buying it. Lights kept coming on on my dash. Did it free if charge and gave me an amazing car to use while mine was getting fixed. Have had continued problems but always tried to correct the problem free of charge. Eventually sent me to the Nissan dealership to have it looked at and coveted all charges
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.