Reviews
Write a reviewCharged me $170 for the diagnostics to determine a new
Charged me $170 for the diagnostics to determine a new battery was needed. Total over $700 for a simple battery replacement. After the fact, other Infiniti dealerships (Ann Arbor and Indianapolis) told me the $170 diagnostic fee should have been removed once I decided to have the dealership repair the problem. Frowning on Fort Wayne Infiniti
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Candis in the service Dept was super easy to talk too.
Candis in the service Dept was super easy to talk too. She got me in and out in about an hour
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI of Fort Wayne, we look forward to having you as a valued customer for many years to come!
I felt like the staff did a great job communicating with
I felt like the staff did a great job communicating with me about my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with INFINITI of Fort Wayne. We appreciate your business and hope to see you again soon!
Herbie Tran is always very helpful, and honest.
Herbie Tran is always very helpful, and honest. He communicates everything I need to know regarding the status of my vechicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with INFINITI of Fort Wayne. Herbie and our team appreciate your business and hope to see you again soon!
I called several times following up… the problem is known
I called several times following up… the problem is known and was not covered… plus the car is still not right
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Clair, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Everyone was kind, friendly, and professional.
Everyone was kind, friendly, and professional. I was give excellent customer service. I feel comfortable with this experience and will return.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Great experience!
Great experience! Keaton was knowledgeable and provided great service. It was nice that everything was 20 percent off. Was not too happy about the service fee for the credit card.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing INFINITI of Fort Wayne.
Fast work and great communication from the front desk in
Fast work and great communication from the front desk in the service department car building.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing INFINITI of Fort Wayne. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
The honesty and communication was exceptional.
The honesty and communication was exceptional. Candice was very helpful and my car was done when I was told
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI of Fort Wayne.
All staff members were very nice.
All staff members were very nice. We were able to get a shuffle to mall
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing INFINITI of Fort Wayne, we look forward to having you as a valued customer for many years to come!