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Checkered Flag Toyota

(2,583 reviews)
Visit Checkered Flag Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–6:00pm
Sunday 12:00pm–6:00pm Closed
2018 state dealer award
View 8 awards
2018 state dealer award 2017 state dealer award 2017 state dealer award 2013 state dealer award 2013 state dealer award
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (757) 512-6680 (757) 512-6680
Used (757) 512-6645 (757) 512-6645
Service (757) 512-7908 (757) 512-7908

Reviews

(2,583 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Checkered Flag Toyota from DealerRater.

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We had asked for prices by the internet and after we were...

We had asked for prices by the internet and after we were told the prices we arrived at Checkered Flag. Rob Conway was standing near the entrance and he kindly showed us inside and we were quickly "ASSIGNED TO ROB". After we explained we knew what we wanted to pay, we were shown a "congratulations! Note" which said they agreed with our terms. We were happy not to have to go back and forth. Rob C. was excellent and patient and careful and also very personable. He really seemed like he enjoyed his job. Thanks so much for having fine folks like Rob, and Ed, and Lawrence and Mr. Jim on your team! You all have so much to be proud of!. Sincerely, J.T. Adzema (757) 322 8328

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

J.T., your review is truly humbling! Thank you so much for taking the time to share your positive opinion about our dealership and staff. At Checkered Flag, we strive to maintain an easygoing environment, where our dedicated and sincere team works hard to accommodate customers’ needs. It appears Rob, Ed, Lawrence, and Jim were able to achieve this with you and earned your satisfaction, this makes us very proud! It’s their extensive knowledge and genuine care for customers that make them outstanding members of our dealership. We will make sure they get to hear of your amazing review. Enjoy your new vehicle and please know that we are here to fulfill all your future automotive needs. Be sure to use our service specials found on our Facebook and Twitter in your next visit. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag

Mr. Jun was very helpful and very knowlegable . I enjoyed...

Mr. Jun was very helpful and very knowlegable . I enjoyed every second i spent at the dealership . I would definitely recommend Checked Flag to some of my friends . Again thank you for a wonderful experience !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Welcome to the Checkered Flag family, and thank you for sharing your positive opinion about our dealership and staff! It gives me great pleasure to read that you enjoyed purchasing your new vehicle from us and you found Jun to be helpful during the car-buying process. Jun is indeed a valuable member of our team, and we will make sure your review gets heard. We value you recommendations and hope to help anyone you send our way. Be sure to follow us on Facebook and Twitter to take advantage of our exclusive service specials. Best regards, Christine Knowles – Customer Care Director – info@checkeredflag.com

Everything was great from the time we stepped foot on to...

Everything was great from the time we stepped foot on to the dealership. Terrence was a doll. Couldn't have asked for better service. He met all of out needs in customer service and price and that is exactly why we bought our new Toyota Avalon. I would definitely recommend my friends to buy form this dealership and would tell them to ask for Terrence! Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Congratulations on your new Avalon, and thank you so much for rewarding us with this 5-star review! At Checkered Flag, our dedicated staff goes above and beyond to accommodate customers’ needs. It appears Terrence exceeded your expectations and this pleases us immensely! We will make sure he hears of your kind review. We hope you enjoy your new Toyota for many years to come. Let us know if you need anything. Meanwhile, stay in touch by following us on Facebook and Twitter. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com

Going to this dealership was a great decision. Shannon...

Going to this dealership was a great decision. Shannon and Jim were EXCELLENT in their service. I was very impressed with how helpful they were in helping me find a perfect car. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Dear Alexandra, thank you for choosing Checkered Flag to purchase your new vehicle and for this excellent 5-star review! It appears Jim and Shannon exceeded your expectations by helping you find the perfect vehicle for you. That’s just how we like it! We hope you enjoy your new purchase for many years to come. Give us a call or stop by our dealership if you need any assistance. Also, follow us on Facebook and Twitter for exclusive deals to use in your next visit. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com

James and the entire used car sales staff and the service...

James and the entire used car sales staff and the service department were great. They took care of everything in a timely manner. James kept us in the loop the entire time by calling me everyday, sometimes more than once, to give us updates on the status of the vehicle. I highly recommend Checkered Flag Toyota and especially James House if you are considering buying a Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

David, thank you so much for taking the time to share outstanding experience with us! At Checkered Flag, we value the time customers invest at our dealership and that is why we do our best to accommodate their automotive needs as efficiently as possible. It appears James was able to do just that with you, and he earned your recommendation as well, that pleases us immensely! He will be glad to hear of your kind review. If you need further assistance, don’t hesitate to let us know. Also, be sure to follow us on Facebook and Twitter to gain access to our service specials to use in time for your next maintenance appointment. Sincerely, Christine Knowles – Customer Care Director – info@checkeredflag.com

The salesman was very knowledgeable. He answered all of...

The salesman was very knowledgeable. He answered all of the questions that we had about the vehicles that I was looking for. I had been to another dealership the same day, and had an experience that was not very good. I asked similar questions to both salesman and Tegan took the time explain the answers to us instead of merely stating that I can't have what I want. I was very satisfied with Tegan and I would definitely recommend him to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for choosing Checkered Flag to purchase your new vehicle, and we appreciate you taking the time to share your positive experience with all! What makes our dealership different is that our dedicated staff works hard to understand what you want and match it up with what you need to find the right vehicle for you. Your review confirms that Tegan did just that and your satisfaction boosts our dealership spirit immensely! Tegan is an excelling member of our team, and he will appreciate your compliments as well. We hope you enjoy your new purchase for many years to come. Feel free to call or visit us for further assistance. You can also stay in touch by following us on Facebook and Twitter. While there, don’t forget to take advantage of our online service specials to use in time for your vehicle’s first checkup. Kind regards, Christine Knowles – Customer Care Director – info@checkeredflag.com

Terrence Blake was a excellent sales rep.,very...

Terrence Blake was a excellent sales rep.,very knowledgable about product & was very patient answering all of our questions & concerns about a hybrid vehicle.After almost one week & over 200 miles my wife is VERY excited about her NEW (used) car,she waited almost 18 months for this purchase,Toyota finance beat percentage rate of our credit unions and entire transaction was painless & hassel-free.We'll be waintinf for service coupons as this is our second Toyota purchase. Thank you very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Terrence joins us in thanking you for your sincere compliments and for this awesome five-star review! At Checkered Flag, we are driven by customer’s satisfaction. Terrence went out of his way to find the right Toyota for you – this pleases us immensely! If you have any questions/comments, please don’t hesitate to let us know. We also encourage you to follow us on Facebook and Twitter to gain exclusive access to our service coupons. Take care, Christine Knowles – Customer Care Director – info@checkeredflag.com

My husband is overseas and chose the truck he wanted...

My husband is overseas and chose the truck he wanted online. After test driving, waiting for the power of attorney to be emailed and my schedule with our kids the truck, to his dismay, had been sold. Not wanting to settle for something else in the lot, they found an exact twin at dealership that was close and had it brought over at no extra expense to us. I did have to leave my trade in at the lot but Doug waited outside with my daughter and I until my ride home arrived. They had asked if I needed a ride, but I have friends and family that live in the area. I have never purchased a vehicle before, only a co-sign some 15 years ago; Doug, Shannon and the financial officer (who's name escapes me at this moment) were wonderful and made the experience easy. I would recommend Checkered Flag Toyota and I'm sure my husband is showing off the twenty some pictures I sent of his new truck to everyone he works with and singing their praises for working with wait times for things being emailed, crazy schedules, and a wife that is completely in the dark about car buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Dear Kelly, your review truly made our day! Thank you so much for sharing your amazing experience, and we are thrilled to have helped you in finding the exact truck you were looking for. At Checkered Flag, we are always ready to go above and beyond to ensure you know we care about your car-buying experience. Doug and rest of our staff made you feel comfortable and made sure the transaction followed through smoothly, that’s just how we like it! Welcome to the Checkered Flag family, and our team looks forward to building a long-lasting relationship with you to ensure your satisfaction for many years to come. Do pass on our appreciation and regards to your husband overseas. We also encourage you follow us on Facebook and Twitter to take advantage of our exclusive coupons and special deals. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com

Great experience and friendly dealership. Shopped price...

Great experience and friendly dealership. Shopped price on internet, this worked great and sped up the process. Waited longer than expected for the car to be cleaned. It was a Saturday, that may be why. Also, truck bedliner was not cleaned when delivered, cleaned myself didn't want to wait any longer. Car mats forgotten, but Joesph quickly reacted and toook care of the issue with great service,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to share your positive opinion and feedback about your recent experience at our dealership. We apologize for any inconvenience the delay might have caused you. However, we are pleased to know that Joseph did his best to get your vehicle ready for you and you drove off the lot satisfied. At Checkered Flag, customer satisfaction is our top priority and so we encourage you to please let us know if there’s any way we can enhance your ownership experience. Thank you for your business, and we hope you will give us another opportunity to serve you again. Meanwhile, take advantage of our online specials by visiting our Facebook and Twitter. Kind regards, Christine Knowles – Customer Care Director – info@checkeredflag.com

Checkered Flag was an outstanding 1st time experience for...

Checkered Flag was an outstanding 1st time experience for me. Before I visit there I went to another dealership and it was a scary experience. Shannon made me feel very comfortable. I will recommend Checkered Flag to anyone looking to buy new or used. Thanks Checkered Flag and see you all soon when I make my payment. lol

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Welcome to the Checkered Flag family, and thank you so much for this outstanding review! We are thrilled to hear of your exciting experience while car-shopping at our dealership. What makes us different is our easygoing dealership environment where our friendly staff works hard to find the right vehicle for you while making sure you enjoy the experience. Shannon was able to achieve this with you and it makes us very happy! He will be humbled to hear of your amazing review. Enjoy your new purchase and feel free to let us know if you need further assistance. Be sure to check us out on Facebook and Twitter to gain access to our exclusive service specials to use in time for your vehicle’s first checkup. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com