Reviews
New to the Mini Cooper club, Lee Neese showed patience...
New to the Mini Cooper club, Lee Neese showed patience and excitement regarding our purchase. He took the time to explain the smallest details we would need to know as new Mini Cooper owners. His passion for his job and drive to create excitement in our purchase was contagious. Lee's expertise allowed him to quickly and thoroughly answer all questions and concerns regarding our purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome to the Checkered Flag family, and congratulations on your new MINI Cooper! We are excited to read of your experience purchasing your new car at our dealership. It’s always terrific getting feedback from customers, but your review truly made our day! Lee will appreciate your compliments as well. At Checkered Flag, our passionate team is driven by customers’ satisfaction, and it appears Lee exceeded your expectations, and this makes us very proud! Thank you for your business and feel free to reach out to us with vehicle-related questions. Also, check us out on Facebook and Twitter to take advantage of our monthly specials. Best regards, Christine Knowles – Customer Care Director – info@checkeredflag.com
Rob was terrific from the start, very personable. ...
Rob was terrific from the start, very personable. Answered all questions, was knowledgable and not pushy. We had a few problems with the vehicle that were not taken care of when promised - nothing to do with Rob, but service department missed the notation to fix it. Now have to schedule a time to come back. Doug, a sales associate, helped me through the service dept/car loaner and didn't have to do so. Very nice and considerate. Over all, the experience was a positive one. Had hoped to resolve problems sooner not later.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience and feedback with us. It’s unfortunate that we weren’t able to live up to your expectations. However, we are pleased to read that you found Rob and Doug to be friendly and helpful during the sale of your new vehicle. At Checkered Flag, we are constantly trying to improve our dealership and your feedback is greatly appreciated. If there is anything we can do to improve your ownership experience, please don't hesitate to let us know. Your satisfaction is our priority. We encourage you to follow us on Facebook and Twitter for news and maintenance specials. Kind regards, Christine Knowles – Customer Care Director – info@checkeredflag.com
Shannon was very impressive. He went above and beyond...
Shannon was very impressive. He went above and beyond anyone else we had dealt with to make our experience a pleasurable one. I would and do recommend both Checkered Flag Toyota and Shannon Thomas to anyone looking for a great car shopping experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcome to the Checkered Flag family, and thank you so much for this outstanding review of our dealership and staff! Going above and beyond is simply in our job description. You enjoyed working with Shannon, and he made your car-buying experience pleasurable, this pleases us immensely! We will make sure your 5-star review reaches him. Our team looks forward to building a long-term relationship with you to ensure your satisfaction for many years to come. Don’t forget to “like” us on Facebook and “follow” us on Twitter to gain access to our monthly specials. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com
Freddie Santos was very helpful. Checkered Flag honored...
Freddie Santos was very helpful. Checkered Flag honored the USA Auto Circle price up front. I would choose to deal with them in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcome to the Checkered Flag family, Charles, and thank you so much for this outstanding 5-star review! We are thrilled to read that you are pleased with our dealership and staff, especially Freddie. He is indeed a valuable member of our dedicated team, and we are happy to know that you found him to be helpful during your car-buying process. Enjoy your new vehicle and feel free to give us a call or stop by for further assistance. You can also follow us on Facebook and Twitter to take advantage of our monthly service specials. Sincerely, Christine Knowles – Customer Care Director – info@checkeredflag.com
Russ was very helpful durning the process of purchasing...
Russ was very helpful durning the process of purchasing my new vehicle. From the beginning, he was very up front and honest. I appreciate honesty very much, I wish there were more sales people like that. Russ was also very knowledgeable regarding my vehicle. I am very pleased with the entire experience. Everyone that we encountered was pleasant. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your review was a delight to read! Thank you so much for sharing your positive experience and opinion about our dealership and staff. At Checkered Flag, we believe in honest business practices as we work very hard to provide each of our customers with straight-forward and professional service. It's humbling to know that our team was able to achieve this with you. We take great pride in our employees so we're also very happy to know that you enjoyed working with Russ, who took the time to win your trust and ensured your satisfaction. He will be thrilled to hear about your rewarding compliments. Enjoy your new vehicle, and if you have any other comments or questions feel free to let us know. You can also check us out on Twitter and Facebook for access to our exclusive monthly specials! Respectfully, Christine Knowles – Customer Care Director – info@checkeredflag.com
just leased my 4th car through this dealership, and have...
just leased my 4th car through this dealership, and have always been treated fairly, friendly and efficient. the process isn't that difficult for me, because I know what I want going in, and all the salesman needs to do is meet me in the middle on a final deal. its fairly simple.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, congratulations on your fourth vehicle, and thank you so much for your continued loyalty! At Checkered Flag, we strive to build long-lasting relationships as they are essential to ensuring your satisfaction and our growth. You indicated that you’ve been treated fairly by our efficient and friendly staff, that’s music to our ears! We will make sure your rewarding review reaches our team to motivate us to continue to do better and maintain your trust. Enjoy your new purchase and we hope to serve you again. Don’t forget to “like” us on Facebook and “follow” us on Twitter to gain exclusive access to our service coupons. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com
I found my new Toyota Tacoma using USAA's True Car...
I found my new Toyota Tacoma using USAA's True Car software and received an immediate call from Checkered Flag Toyota about an hour later. They beat the True Car price so we drove down there to look at the truck. It was the same truck I built right down to the color choice. Alex Suarez, the sales representative, answered all my questions and concerns about the truck. I also brought in two vehicles to trade in and got a fair deal on both of them. The entire team that helped in the sale of the truck were professional and polite. I highly recommend Alex and the rest of The Checkered Flag team on any car sale from there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Sean, thank you for taking the time to share your car-buying experience, and congratulations on your new Tacoma! At Checkered Flag, our professional and polite staff works hard to find the exact vehicle you’re looking for at the best deal possible. You enjoyed working with Alex and are happy with your new Toyota - this pleases us immensely! Alex is indeed a valuable asset to our dealership, and he will be thrilled to hear of your 5-star review. We look forward to ensuring you enjoy your new truck for many years to come. Be sure to look out for monthly deals posted on our Facebook and Twitter regularly. Sincerely, Christine Knowles – Customer Care Director – info@checkeredflag.com
Although the process of purchasing a vehicle is a...
Although the process of purchasing a vehicle is a lenghtly one, my wife and I felt at ease and not pushed or pressured into the purchase. This was the second vehicle purchased from Checkered Flag Toyota, and knowing the Toyota brand, and having excellent, friendly and inviting customer service made the experience a lot less stressful. Our compliments to Mr. Aiden, Yuan and the staff of Chechered Flag Toyota for putting the needs of the customer first, and hope to yes you in the future!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Gregory, congratulations on your new Toyota, and thank you for sharing your positive opinion about our dealership! At Checkered Flag, we strive to maintain a hassle-free dealership environment, where our friendly and professional staff works very hard to find the right vehicle for you. You indicated your recent car-buying experience as stress-free, that’s just how we like it! We are truly humbled to have earned your repeat business, and we will make sure rest of our team hears of this 5-star review! We look forward to maintaining your trust and hope to ensure you enjoy your new Toyota for many years to come. Remember to keep an eye out for our monthly service specials posted regularly on our Facebook and Twitter. Best regards, Christine Knowles – Customer Care Director – info@checkeredflag.com
Overall, our experience has been nothing short of...
Overall, our experience has been nothing short of excellence. To be honest, we did not plan to buy anything on that 18 May weekend. But Mr. Suarez's friendliness, un-intrusive approach put us at ease, coupled with his professionalism and expert knowledge of the vehicle (2013 Highlander Limited) along with information on the financing/rebate offers for active duty military mbrs, pushed over from being on the fence to actually signing the purchase documents. Overall, he and his team did an outstanding job in explaining the terms and conditions and additional protection offers for us to make informed decisions. I would definitely have Mr. Suarez for future business dealings.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Welcome to the Checkered Flag family, and congratulations on your new Highlander Limited! We really appreciate you taking the time to share how well you were taken care of at our dealership. At Checkered Flag Toyota, our team works very hard to earn your trust by following honest business practices. Alex was able to achieve that with you and it pleases us immensely! Alex is a valuable member of our staff, and he will go above and beyond to make sure you were given all the options during the purchase to ensure your satisfaction. We will pass along your kind review to him. If you have any questions, feel free to let us know. Also, we encourage you to follow us on Facebook and Twitter to gain exclusive access to our service specials to use in time for your Toyota’s first checkup. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com
Bill Peterson was my salesman and was very nice and...
Bill Peterson was my salesman and was very nice and friendly. He was very familiar with all the cars, and very helpful in the selection of my auto. When I buy again, I will ask for him to assist me. In fact, he was so helpful he drove the new car home for us. We appreciated that very much. We have bought several cars from Checkered Flag and have been completely satisfied with all the cars, prices and service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your superb experience and for rewarding us with this golden 5-star review! It truly humbles us to hear such kind words about our staff members, and I am pleased to know that you found Bill to be helpful while he made your car buying experience enjoyable. Going above and beyond is in our job description and Bill was able to do that with you – that’s just how we like it! We are proud to hear that Bill has left another customer satisfied with his service. Congratulations on your new vehicle, and we look forward to working with you again in the future! Don’t forget to check out our Facebook and Twitter for specials and promotions. Best regards, Christine Knowles – Customer Care Director – info@checkeredflag.com
