Reviews
Mike was very knowledgeable and worked to get me the best...
Mike was very knowledgeable and worked to get me the best deal. I appreciate all his hard work. Great salesman and a great asset to your team!! I will definitely recommend this dealership to anyone looking for a new or used car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this humbling 5-star review! We are very happy to have been able to meet your car buying needs. Our well-informed and friendly staff works hard to earn full customer satisfaction, to help you find the vehicle you want with best deal that fits your lifestyle. I am pleased to know that Mike exceeded your expectations and that you were happy with the quality care he provided. We appreciate your recommendation and look forward to seeing you again when it's time for your vehicle's first checkup. Remember to “like” us on Facebook and “follow” us on Twitter for online specials and coupons. Sincerely, Christine Knowles – Customer Care Director – info@checkeredflag.com
My experience with Checkered Flag Toyota was outstanding....
My experience with Checkered Flag Toyota was outstanding. The sales rep provided me with quality service in timely and efficient manner. I was given the best price on a new Toyota Corolla. I enjoyed my experience with Checkered Flag and would highly recommend them to family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this 5-star review, and congratulations on your new Corolla! Our team is committed to providing customized, quality, and timely service that exceeds our customers’ expectations. I am happy to know that Douglas was able to find the right car for your while providing the best deal that fit your needs. Douglas is a valuable member of our team, and he will be pleased to hear that you were happy with the service he provided. Your satisfaction keeps us motivated to continue providing quality customer service. Enjoy your new ride, and welcome to the Checkered Flag family! We look forward to working with you again. Make sure to follow us on our Facebook and Twitter for specials and promotions. Sincerely, Christine Knowles – Customer Care Director – info@checkeredflag.com
We received what we considered a very competitive...
We received what we considered a very competitive Internet price for a Toyota truck. Checkered Flag, by far, had a better truck selection than any other dealership. When we arrived at Checkered Flag, Mathew Rice was a breath of fresh air. The deal went quickly with none of the "salesman double talk." We were impressed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Susan, congratulations on your new truck, and thank you for ranking Checkered Flag Toyota at a high score! Our team strives to make customer service our primary focus throughout every step of the car-buying process. We work very hard for your satisfaction, and I am thrilled to hear that Matthew did an excellent job in finding you the vehicle of your choice with the best deal that matched your automotive needs. We appreciate your business, and value your recommendations. If there is anything else we can do to improve your ownership experience, please don't hesitate to let us know. Thanks again and we look forward to working with you again. Meanwhile, follow us on Facebook and Twitter for news and maintenance specials. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com
Last contact with Dealer, Judge for yourself . To:...
Last contact with Dealer, Judge for yourself . To: Checkered flag personnel, I will be forward and to the point. Hopefully you are the correct people to contact to resolve this matter. I pulled your names as contacts from the better business bureau and dealerrater.com . Thus far I’m extremely disappointed in the lack of cooperation in addressing my concerns about warranties and insurance that was added to my recent purchase. When I was in the finance office to close the deal with Richard Gmelin, I was persuaded to purchase the Fidelity Care Plan. I trusted Richards verbal explanation on the revised sales contract and signed without reading it. The day of the purchase for me was quit an adventure. Finally, when it was time to close the purchased I was mentally exhausted. After going home and reviewing the paperwork , I realized a bunch of additional plans were added that I did not want. I took the time to read the fine print and was able to determine that I have 30 days to resend all the plans without penalty. The following day I called Terrence Blake which was January 12th . He advised me the person I needed to talk to was Richard but he was off. On January 14th , I sent a notarized letter thru certified mail to the attention of Richard Gmelin. It was signed for by CB. The package included the original insurance and warranty documents. The packaged also contained a notarized letter to void the warranties and insurance. On January 16th I received an invitation to fill out a survey via email from Terrence. I replied to Terrence for a request to follow up with Richard to check on the progress. No response. On January 23rd I called Richard Gmelin. I left a voice mail . No response. After reaching out multiple times, I have been avoided and feel my issue has been neglected. This certainly in my opinion tarnishes your reputation as being a 5 star dealership. At this point the 30 days are near. I shouldn’t have to go pass the 30 days and cancel the policies myself with Fidelity . I will allow till February 6th to see proof of some kind of actions on Checkered Flag in to resolve this matter. In the even I’m ignored yet again, I will file a complaint with the BBB and will take the time to give your company negative feedback on every blog and website associated with your company. This is really ridiculous to have to go thru all this trouble to correct a problem, especially since I was tricked into agreeing with. I won’t be buying from your company again, but at least correct this issue to avoid further aggravation and unnecessary wasted time. I look forward to prompt feedback. I also have several attachments to support the time line of communication . Message left for Christine Knowles, on 02/07/2013 . No return call .
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi I am Gary Tanner me and my wife Amelia recently bought...
Hi I am Gary Tanner me and my wife Amelia recently bought a Tacoma Jun Garvida helped us do that i admit we are hard people to deal with when it came to buying this vehicle, because we have bought prior vehicles from Jun and Checkered Flag and as usual we gote an excelent deal . i would MOST DEFINATLEY buy my next vehicle from Jun and Checkered Flag. Jun went above and beyond to find the vehicles we wanted and to close the deals. Oh yea there service department is outstanding as well. Anouther reason why i would go back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It’s so good to hear from you Gary, and welcome to the Checkered Flag family! We are humbled to hear of your positive experience while at our dealership. It is always our pleasure to go above and beyond and to make sure each customer drives away satisfied. I am pleased to hear that Jun helped in finding the right vehicle for you. Jun is an essential part of our team, and I am proud to know that he lived up to our high standards. Congratulations on your new Tacoma, and please let us know if there is any way we can be of service to you. Be sure to check out our Facebook and Twitter pages for monthly news, deals, and specials. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com
got the deal i wanted with no pressure salesmen explained...
got the deal i wanted with no pressure salesmen explained and went over everything on truck very well finance was well explained and not confusing dealership was very professional did everything they said they would do i would buy again from this dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to let everyone know how good your experience at Checkered Flag Toyota was! Our well-informed and friendly staff works hard to earn full customer satisfaction, to help you find the vehicle you want with best deal that fits your lifestyle. I am pleased to know that Allen exceeded your expectations and that you were happy with the quality care he provided. We appreciate your recommendation and look forward to seeing you again when it's time for your vehicle's first check-up. Remember to “like” us on Facebook and “follow” us on Twitter for online specials and coupons. Thank you, Christine Knowles – Customer Care Director – info@checkeredflag.com
I know you make money on maintenance agreements - why...
I know you make money on maintenance agreements - why cover twice, especially after I said NO the first time! Karen was very helpful! Great car! No sure I understand the new auto tire pressure system (TPWS) and special gas vs air?
- Customer service 4.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dick and Polly, we appreciate you taking the time to share this positive review! Here at Checkered Flag Toyota, we are constantly trying to improve our dealership and your feedback is greatly appreciated. Our team strives to provide a simple and easy process when in search of the perfect car. I am happy to hear that Karen was able to find the right vehicle for you. If you have any questions about the vehicle, feel free to give us a call or stop by the dealership and we’ll be happy to assist you. Thanks again and be sure to follow us on Facebook and Twitter for news and maintenance specials. Sincerely, Christine Knowles – Customer Care Director – info@checkeredflag.com
Mr/ Bellanger was friendly and knowledgeable of the new...
Mr/ Bellanger was friendly and knowledgeable of the new Rav 4. He went over and above and found that the car i wanted was in transit. He came in on his scheduled day off to ensure the car was delivered and was in perfect working order. vr timf
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new RAV4! Thank you, Tim, for this outstanding review and we are happy to know that you enjoyed the car buying experience with us. Customer service is always our top priority, and I am pleased to hear that Al was able to help you find exactly what you were looking for. Al is an exceptional member of our dedicated team, and we are happy to hear that he provided you with the attention you deserve. Our team looks forward to building a long-lasting relationship with you to ensure that all your future needs are met. Thanks again, and welcome to the Checkered Flag family! Be sure to check out our Facebook and Twitter for specials and promotions. Sincerely, Christine Knowles – Customer Care Director – info@checkeredflag.com
Robert Rosser is a man of integrity and character, he...
Robert Rosser is a man of integrity and character, he fought to get me the best possible deal for my car. My mother and I really enjoyed working with him, he is honest, sincere, thorough and detail orientated. His customer service is outstanding, more employees need to follow his lead. Robert Rosser is a great asset to your company.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear Monique, it’s so good to hear from you, and thank you for this awesome review of Checkered Flag Toyota! Honest business practices are cornerstone of long-term business relationships. Robert was able to do this with you and this makes us very happy. Robert is an example of what our staff strives for in every department of our dealership, and I am pleased to know that he went above and beyond to make your car-buying experience an incredible one. We're very grateful for your recommendation, and we look forward to working with you again. If you have any questions, feel free to give us a call or stop by the dealership and we’ll be happy to assist you. Don't forget to “like” us on Facebook and “follow” us on Twitter to get online special deals and coupons. Regards, Christine Knowles – Customer Care Director – info@checkeredflag.com
I am not a car person, and I know very very little about...
I am not a car person, and I know very very little about cars or what is a good deal or not. Car dealerships as a whole just make me nervous, but while I was there Ray Aiden really was very helpful at helping me pick the right car for me. He was very calm and easy-going which made me feel more at ease with the whole process. I was very pleased with what I was offered for my trade-in value, and I got a really great deal on a new car. I would and will recommend my friends and family that are looking to buy a car to Toyota and to Ray Aiden, specifically.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are grateful to you for sharing your positive opinion about our dealership, and welcome to the Checkered Flag family! Our team strives to make customer service our primary focus throughout every step of the car-buying process. We work very hard for your satisfaction, and I am thrilled to hear that Ray did an excellent job in finding you the vehicle of your choice with the best trade-in value to match your needs. Ray is truly an asset to our dedicated team, who is passionate about making every transaction an enjoyable one. He will be pleased to read that you were satisfied with the customer care he provided. If you have any questions regarding the vehicle, please don't hesitate to let us know. Thanks again, and we look forward to working with you in the future. In the meantime, be sure to follow us on Facebook and Twitter for news and maintenance specials. Respectfully, Christine Knowles – Customer Care Director – info@checkeredflag.com