Reviews
Awesome Bethany
Bethany was an awesome sales lady! The gentleman I spoke with on the phone, not so much. He misquoted the apr. Other than that, I liked the whole buying process.
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your feedback, Gerald! We're happy to hear that your overall buying experience was positive. Regards, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
#Easy breezy experience
Positive experience from the very start. I called Checkered Flag on 2007 Honda CRV listing and was treated with optimal customer service by Allen Belanger.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
straight forward, and easy
Bethany summey was of great assistance, and met all of my needs. She also offered to come in on days off which was much appreciated
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Bethany is a great people person and she strives to create a positive buying experience for every customer. She will be very happy to hear she was successful in that endeavor. If you have any questions, please do not hesitate to come see us. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Larry Brown delivers again!
I’ve purchased 3 vehicles from Larry and cannot say enough about him! He came in on his day off to help me pick out my vehicle! He also has the ability to completely make a deal work for you! From the finance department to the entire process of selecting coverages it was amazing!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bri, thank you for your loyalty to our dealership and for taking the time to write this review. Larry ’s sales excellence is always consistent, and I’m glad your experience with him supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Larry Brown Delivers again
I?ve purchased 3 vehicles from Larry and cannot day enough about him! He came in on his day off to help me pick out my vehicle! He also has the ability to completely make a deal work for you! From the finance department to the entire process of selecting coverages it was amazing!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to leave this review, Shannon. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Regards, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Larry Brown is the best sales person I’ve worked with.
This was my second visit to checkered flag and the second car that I have purchased from checkered flag. The great service that I received from Larry Brown on my first car was the reason that I came to him for the next car. He went above and betond fining me a truck that worked for me and my family and that worked within our budget. Checkered Flag is very priveledge to have such a hard worker and caring person. I highly recommend to my friends to visit checkered flag.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We cannot thank you enough for your wonderful review of Checkered Flag Toyota and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Brittni Baker
Brittni Baker was extremely nice and is informative, no pressure, polite, knowledgeable. helpful. Good job!!! This is our third toyota. Checkered Flag is a great place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your great feedback truly made our day, Carolyn. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Regards, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Terrible place to buy or have service done from
Every experience with this dealership has been a struggle. They don?t return voicemails. The departments don?t communicate with one another. Every time you call, no one knows anything. I highly recommend to avoid this dealership at all cost for both purchases and service. And FYI the auto armor is a waste of money as it only covers non realistic weather phenomenons.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
That is not the kind of experience we seek to provide, Melissa. Please call us when you can so we can address this together and work toward making a change for the positive. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Not Satisfied.
I was in this afternoon and was looking at a Kia Forte. Unfortunately I was not satisfied with the experience. I am an active duty military member and planned to use the car for the 1,000 mile trip it takes me to get home. I worked with the salesman Jessica Jones, who couldn't answer a single question we asked her straight forwardly. Add to that we couldnt get the price lower a mere $300 to make up for the fact that the spare tire was missing because they 'dont negotiate', even though the price has dropped 3 times before. I would easily have purchased the car, had she accomodated to that. It was disappointing to me and my family to say the least.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Izabella, we would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and we're sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us improve as a team. Please contact us so we can discuss options with you. Regards, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020
Robert Cameron
Robert provided me a customer experience that was top of the line I appreciated that there was never any pressure to purchase. His first concern before starting any paperwork was what payment amount was best for me and he did not attempt to sale me on a higher payment
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your feedback, Stan. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Robert. Please let us know if we can ever help you in the future. Sincerely, Josh Hamilton - General Manager - jhamilton@checkeredflag.com - 757-490-1111 Ext. 7020