Reviews
Service advisor did a great job getting me in for an oil change. I appreciate his help through the process. Thanks
Service advisor did a great job getting me in for an oil change. I appreciate his help through the process. Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service. Wouldn't go anywhere else. Fast friendly. Will keep buying Fords just so I can bring it back for service.
Great service. Wouldn't go anywhere else. Fast friendly. Will keep buying Fords just so I can bring it back for service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Made up for their mistakes and put my worn tires in front without me asking respectful service and genesis is the most welcoming receptionist she definitely lightened the mood compared to others
Made up for their mistakes and put my worn tires in front without me asking respectful service and genesis is the most welcoming receptionist she definitely lightened the mood compared to others
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We’ve always had such a great experience with the dealership. Everyone is welcoming, knowledgeable, and goes above and beyond to make sure you’re taken care of. The level of service and attention to detail truly sets them apart.
We’ve always had such a great experience with the dealership. Everyone is welcoming, knowledgeable, and goes above and beyond to make sure you’re taken care of. The level of service and attention to detail truly sets them apart.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Testing Ford service department is always amazing. Isaac remembers our names and knows us and always knows how to take care of us and keep us smiling. He's very attentive and lets us know everything going on.
Testing Ford service department is always amazing. Isaac remembers our names and knows us and always knows how to take care of us and keep us smiling. He's very attentive and lets us know everything going on.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Mr. Zimmerman and the entire staff were absolutely amazing—attentive, sharp, and they checked off every item on my list. They had my car serviced quickly. I expected to be here around three hours, but I was done in only two because the team was able to add a recall for my vehicle to my service. So even with the recall work the timing would have been less, but I am forever grateful as I rarely get days off so I was able to kill 2 birds with one stone?? Sweet deal??To make it even sweeter, Ford was right on time and sent the required part to Chastang before my appointment, ensuring everything could be completed without the usual delays at no extra charge ??. I’m genuinely elated with the experience—Chastang truly sets a new standard. The customer service went above and beyond in every way. Thank you, thank you, thank you! And Mr. Zimmerman deserves a raise—he made me feel comfortable, welcomed, and was extremely patient with me. Long story shorter lol : I will definitely be coming back. ??????
Mr. Zimmerman and the entire staff were absolutely amazing—attentive, sharp, and they checked off every item on my list. They had my car serviced quickly. I expected to be here around three hours, but I was done in only two because the team was able to add a recall for my vehicle to my service. So even with the recall work the timing would have been less, but I am forever grateful as I rarely get days off so I was able to kill 2 birds with one stone?? Sweet deal??To make it even sweeter, Ford was right on time and sent the required part to Chastang before my appointment, ensuring everything could be completed without the usual delays at no extra charge ??. I’m genuinely elated with the experience—Chastang truly sets a new standard. The customer service went above and beyond in every way. Thank you, thank you, thank you! And Mr. Zimmerman deserves a raise—he made me feel comfortable, welcomed, and was extremely patient with me. Long story shorter lol : I will definitely be coming back. ??????
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the incredible review! We’re so glad our Chastang Ford Service team made your visit quick, convenient, and welcoming. We appreciate your trust and look forward to taking care of you again!
Chastag ford one of the best dealerships, for serving you’re truck, and super friendly people.
Chastag ford one of the best dealerships, for serving you’re truck, and super friendly people.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 stars! We’re proud to be your trusted Ford dealership for truck service in Houston!
Great service always very polite. Very own point I always have been treated really nice.
Great service always very polite. Very own point I always have been treated really nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We’re glad you consistently receive friendly, professional service from our Chastang Ford team. We appreciate your continued trust!
Work was complicated but they completed it in a timely manner. I'm satisfied with the service.
Work was complicated but they completed it in a timely manner. I'm satisfied with the service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We’re glad our Chastang Ford service team completed the work in a timely manner and provided a great service experience.
Called the dealership to see about bringing my Explorer in for routine maintenance the next day and Chris said no problem. Saw Chris the next day when I arrived and he handled getting it in the shop rapidly and even had them do the recall that was on it. He had it all done before long and notified me as soon as it was done. I didn’t have to go hunt him down to find out the status. Chris made it another great service visit.
Called the dealership to see about bringing my Explorer in for routine maintenance the next day and Chris said no problem. Saw Chris the next day when I arrived and he handled getting it in the shop rapidly and even had them do the recall that was on it. He had it all done before long and notified me as soon as it was done. I didn’t have to go hunt him down to find out the status. Chris made it another great service visit.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your continued support! It's great to hear Chris kept you informed and got your Explorer serviced quickly. Thank you for choosing Chastang Ford for your Ford service needs.