Reviews
Very helpful! Eager to help & arrived right on time! Glad I purchased my Bronco at Chastang!!
Very helpful! Eager to help & arrived right on time! Glad I purchased my Bronco at Chastang!!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Questions are hard to answer as I had a great experience my first time visiting. This is my second time to visit and when we checked in the vechile, the guy was short was us. I do know it was not the same advisor as last time. This advisor just asked for name and keys but nothing else. I had an appointment so I was hoping for the best since all my information was on there along with my service coupon. However, my coupon was not applied and he acted like it was my fault for not bringing it up but I was never asked. When he came to ask about my windshield wipers and points, I said no to the wipers but the service was only about $70 so it should cover it. Not once was it questioned otherwise with that. When I left, I was not told how my tires were or my brakes or my fluids. The last time, the advisor let me know and gave me a sheet. Additionally he said it was about $100 with maybe some change. I said that did not sound right and he basically acted like it was my fault. Excuse me sir but a little over an hour ago you were short with me and I did mention the price when you asked me about the wipers so how is it my fault? Then he told me he did not know how to refund it. I get a text a short while later saying they would refund $20 to my account. However last time, with the same coupon, I paid $76 or $78. Therefore, I was still overcharged for the services provided and I am not sure the whole service was even provided. Definitely left confused and under valued this time.
Questions are hard to answer as I had a great experience my first time visiting. This is my second time to visit and when we checked in the vechile, the guy was short was us. I do know it was not the same advisor as last time. This advisor just asked for name and keys but nothing else. I had an appointment so I was hoping for the best since all my information was on there along with my service coupon. However, my coupon was not applied and he acted like it was my fault for not bringing it up but I was never asked. When he came to ask about my windshield wipers and points, I said no to the wipers but the service was only about $70 so it should cover it. Not once was it questioned otherwise with that. When I left, I was not told how my tires were or my brakes or my fluids. The last time, the advisor let me know and gave me a sheet. Additionally he said it was about $100 with maybe some change. I said that did not sound right and he basically acted like it was my fault. Excuse me sir but a little over an hour ago you were short with me and I did mention the price when you asked me about the wipers so how is it my fault? Then he told me he did not know how to refund it. I get a text a short while later saying they would refund $20 to my account. However last time, with the same coupon, I paid $76 or $78. Therefore, I was still overcharged for the services provided and I am not sure the whole service was even provided. Definitely left confused and under valued this time.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Excellent service really helpful in servicing my vehicle I can say that I will return for future repairs
Excellent service really helpful in servicing my vehicle I can say that I will return for future repairs
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great great great great great great great great great great great great great great great!
Great great great great great great great great great great great great great great great!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the enthusiastic review! We're thrilled to hear you had such a great experience with us. We appreciate your business and thank you for choosing Chastang Ford!
This dealership is family friendly and the people who work there are amazing. Chis is always my go to person he honest and friendly. Always has a smile and gets the job completed in a timely manner. Thanks Chis and Chastang family.
This dealership is family friendly and the people who work there are amazing. Chis is always my go to person he honest and friendly. Always has a smile and gets the job completed in a timely manner. Thanks Chis and Chastang family.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Chastang Ford! We're proud to hear that Chris has earned your trust through his professionalism, honesty, and dedication to customer service. We appreciate your kind words and thank you for being part of the Chastang Ford family.
The people that are working there are very professional and very nice and helpful and attentive.
The people that are working there are very professional and very nice and helpful and attentive.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're pleased to hear that our team at Chastang Ford was professional, attentive, and helpful throughout your visit. Thank you for choosing Chastang Ford!
Quick easy & efficient! My experience with Issac was quick easy and efficient. No issues after service and effortless on my end. Would go back and recommend for anyone else's maintenance needs
Quick easy & efficient! My experience with Issac was quick easy and efficient. No issues after service and effortless on my end. Would go back and recommend for anyone else's maintenance needs
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We're glad Isaac provided a quick, easy, and efficient service experience. Thank you for choosing Chastang Ford, and we appreciate your recommendation!
Chris Hodges, the service advisor, was very pleasant and helpful. The work I needed to have done was completed to my satisfaction. The dealership is located only about 4 mi from my house.
Chris Hodges, the service advisor, was very pleasant and helpful. The work I needed to have done was completed to my satisfaction. The dealership is located only about 4 mi from my house.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with the Chastang Ford Service Department. We're glad Chris delivered the attentive customer service we strive for and that the work completed on your vehicle met your expectations. We look forward to seeing you again for your future vehicle service needs!
My service technician was very honest and straight forward with the process. Service was quick and reliable.
My service technician was very honest and straight forward with the process. Service was quick and reliable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for choosing Chastang Ford for your vehicle service needs! We're glad to hear your service advisor provided honest, straightforward communication and that your service was completed quickly and reliably. We look forward to seeing you again for your future service needs!
Thank you for taking your time with us. We were able too purchase vehicles in a very timely manner. The reps were very responsive and patient with all our requests.
Thank you for taking your time with us. We were able too purchase vehicles in a very timely manner. The reps were very responsive and patient with all our requests.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We're glad our team was able to make your purchase experience quick, smooth, and hassle-free. We appreciate your business and look forward to serving you again at Chastang Ford!