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Huffines CDJR of Lewisville

(2,188 reviews)
Visit Huffines CDJR of Lewisville
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 9 awards
2018 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 568-4178 (888) 568-4178
Used (877) 250-6421 (877) 250-6421
Service (888) 604-2189 (888) 604-2189

Reviews

(2,188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huffines CDJR of Lewisville from DealerRater.

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I had never visited Huffines before, but, on Auto Trader,...

I had never visited Huffines before, but, on Auto Trader, I found a couple of convertibles I was interested in seeing. Sales person Joe Koubek met me on the lot, and we started talking convertibles. He answered a couple of questions I had, as one was a 2010 and the other a 2011, so there were some minor differences. He made a copy of my drivers license, then gave me the keys to the one I was most interested in driving, and told me to drive it and check it out. I really had not planned to purchase, as this was the first car I looked at in my car search, but I loved the car. I got back to the dealership, and told Joe that I was interested in seeing if we could put a deal together. They gave me a fair price on my trade-in, and they honored the internet price without any problem. From the time I walked on the lot until I drove off in my, "new to me", car was about three hours. This was one of the best car purchases I have ever experienced. There was never even a hint of pressure. At one point, after my test drive, I wasn't even sure if they were going to ask me if I wanted to purchase it. Everything went incredibly smoothly, and it was great working with Joe. To add to the experience, after I had the car 3 - 4 days, the power seats stopped working. I found that the fuse for the power seats was blown, so I replaced it, but it blew again when I tried the seats. I called Joe, and he told me to bring it in, and he would put me in a loaner car. Service ended up having to keep it for two days, but there was no problem keeping the loaner car. Service did a great job, and everything is now working perfectly. I was very, very impressed with Huffines, Joe Koubek and Mike in Service. They all treated me well and made me feel like a valued customer, which is often not the case at car dealerships. I have already told co-workers who I knew are looking to check out Huffines, and I will happily recommend Huffines to anyone who asks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, I am thrilled to read what a great experience you had working with Joe! Both he and Mike are excellent members of the Huffines team. I am happy that you were able to work out your service issues, and I hope you're enjoying your "new-to-you" convertible! Thanks so much for the recommendation and we look forward to working with you again in the future. Best, Steve Baine General Manager

Excellent experience...no haggling or hassle at all. ...

Excellent experience...no haggling or hassle at all. Couple of emails and less than an hour at the dealership and I had a new Jeep. I highly recommend Xris.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I appreciate you taking the time to share your feedback! I am happy Xris was able to uphold our value of providing our customers with a quick and stress-free car-buying experience. I hope you are enjoying your new Jeep, and we hope to see you at a future visit soon! Best, Steve Baine General Manager

Great service, enviroment, and all around staff! Will be...

Great service, enviroment, and all around staff! Will be doing business here for any future car/truck buying needs. Very professional and willing to work with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I greatly appreciate your feedback, Jacob! I am thrilled you had a pleasant visit during your recent car purchase. Our number one goal is providing our customers with a relaxing and stress-free environment when shopping for a new car, and I am happy that is what you received! Please keep in touch with us on Facebook and Twitter for updates and exclusive deals. Warm regards, Steve Baine General Manager

As always Craig ordered the perfect car for my wife. It...

As always Craig ordered the perfect car for my wife. It was delivered ahead of schedule and it had all the options she requested. A perfect birthday gift!!! Bruce took care of checking the Durango, getting it clean up for delivery. Great work from both. Nothing short of the Best! Thanks to all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for leaving this great review! I'm thrilled that Craig and Bruce were able to order you a great car for your wife and we hope she is enjoying the gift! We hope to see you both at a future visit with us. Make sure to keep in touch with us on Facebook and Twitter. Sincerely, Steve Baine General Manager

A great experience

I found the car I liked online and sent an inquiry. Within minutes I received a response and then a call from Joe Kubiek. He did a wonderful job of working with me to get the Sebring Convertible I wanted. No high pressure sales job which I appreciate. They offered me a very fair deal on my trade in and even agreed to make extra keys for the vehicle. The topper was the day after I purchased my car when I was called back by the dealership to say they got a better financing offer with a lower rate and wanted me to come back in and re-do my paperwork. Got to love lower payments.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the review and congratulations on your new convertible! I am thrilled that you and Joe were able to work together to get the best deal possible. We constantly strive to provide our customers with the best customer service at each and every visit. I appreciate your recommendation and look forward seeing you at a future visit! Please remember to follow us on Facebook and Twitter. Best, Steve Baine, General Manager

I got an email from this dealership and was actually NOT...

I got an email from this dealership and was actually NOT looking to sell or buy, but this Mercedes caught my eye. I emailed Jeff at 10:45PM!!!! And within minutes he actually responded, it was not automated. So impressed. I explained how I like to do business, basically bottom line it, I don't need to know your kids, etc and you don't need to know mine. You get the jist. He agreed. He was GREAT! Kind, honest and Totally awesome to work with from start to finish. No haggling and no pressure. We got a good deal on our trade in and felt like we got a good deal on our "new" Mercedes. Actually got a tiny bit of a cheaper payment. Works for me. He is your man if you are looking for a pre-owned vehicle. This was the first time I walked away from a car buying deal without being angry or without hours of haggling. Jeff is the best as far as I am concerned and would work with him over and over again and refer him to everyone I know.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I am thrilled to read about your positive experience with Jeff! We strive to provide our customers with an easy and stress-free car-shopping experience, and I am happy that is what you received during your visit. I hope you are enjoying your new Mercedes and we look forward to working with you in the future! Please keep in touch and check out our specials on Facebook. Best, Steve Baine General Manager

Dealer response

This is a great review for Jeff and I want to thank you for taking the time to share these kind words. It sounds like Jeff is living out our mission here at Huffines. I will pass this review to Jeff and his managers. Steve Baine General Manager Huffines CDJR 972-538-4100

I have bought several new cars in my days but the...

I have bought several new cars in my days but the experience at Huffines and with Ron was by far the best most honest experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I appreciate your feedback! I am thrilled that you had a great car-buying experience with Ron. Our goal is to give each customer a hassle-free car-shopping experience. We hope to see you at a future visit! Make sure to keep in touch with us on Facebook and Twitter. Best, Steve Baine General Manager

I purchase a new car or truck every year, Heffines and...

I purchase a new car or truck every year, Heffines and the gentlemen I listed are the best , they tell you a price and it is the best around. They are very professional and polite. I will continue to support Huffines Dodge Jeep with my business. Oh yes the wholesale parts guys are great too. Geral Hasten Cell 214 213 1962

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your feedback, Geral! I am thrilled that you had a great recent visit with us and that the whole team was able to provide you with excellent customer service! I hope to see you at future sales or service appointments! I truly value your continued patronage! Sincerely, Steve Baine, General Manager

We have bought several cars in the almost forty years we...

We have bought several cars in the almost forty years we have been married but this is the first time we have ever gone back to the same dealership twice! Everyone made this process so easy. Xris, our salesman was very polite, friendly, and professional and so was the finance manager Israel. I would not hesitate to recommend this dealership to anyone. They worked very hard to get me into my new Dodge Journey and I love this vehicle! Thank you all so much for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I really appreciate your feedback! I am thrilled that both Israel and Xriston were both so accommodating during your recent visit with us. They are both excellent members of the team! I am glad you are enjoying your new Dodge Journey and I hope to see you at a future visit! Please keep in touch with us on Facebook and Twitter. Best, Steve Baine General Manager

Recently settled a dispute with this dealership. ...

Recently settled a dispute with this dealership. Although a bit skeptical about the service department I am satisfied about the decision. The dealer did not diagnosis my vehicle problem correctly and I had to write a complaint in order to receive a diagnosis refund. The manager was respectful and did understand that they did not diagnosis correctly and took responsibility for their error.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.