Bob Tomes Ford

Bad experience. 've bought only new white ford trucks since graduating college in 1997and really disappointed on so many levels with my local dealership. Several if the salespeople aren't knowledgeable on the product. I can discus that further if needed. The first pickup we agreed to a price, shook hands with the Salesperson then pulled out the checkbook. The deal was backed out by the dealership then they raised price $2000 unless I financed it. Second experience i went in for an F250 xlt pickup listed on line and that was the third vehicle in a row I went in to look at that "sold". Thus salesperson switched vehicles twice on me and told me he had a white one just like the XLT so I bought i after I felt comfortable that he was honestly advising me. I dove it to the house and it was a lot rougher than the XLT. I returned the next day and agreed on switching it for a white F250 just because I needed a truck that day... the dealership was doing paperwork and then told me there was a recall. So I chose another one.... recall again... finally they brought an ugly gray one out that wasn't fully assemble and told me that was the one they would sell me if I wanted a pickup that night. I was clear that I will never be happy with this experience. The pickup get 13.1 miles a gallon. Has a whistling noise, maybe vacuum leak and is the ugliest color I've ever seen. Plus it still hasn't been completely assembled or washed and the dealership is aware of that. This purchase is turning my stimach everything I see the pickup. Yes. Im dissatisfied.

Jonathan did a great job of keeping me informed from start to finish. Thank you.

Every employee I encountered at Bob Tomes was courteous and friendly. However, I was disappointed that it took so long to process my financing for the vehicle I purchased. I had to last minute change plans to report to my next duty station for the Air Force because it took so long.

Derrick and Marco were excellent in understanding my needs and streamlining the process of buying a new truck

Great service! Ron (service advisor) was very helpful. I would definitely return to Bob Tomes for service! I also bought my car there.

Good follow-through. I had a few warranty questions after the purchase and they provided me the info I wanted.

Amazing customer service and great at resolving any issues that came up during the process of buying a new truck

Honestly, haven’t wanted to check out Fords because of the experience I’ve had at other dealerships, but Bob Tomes was a breath of fresh air! They made the process enjoyable and were transparent.

Great service from great people. Sales team was professional and the finance team was accommodating. Overall, great experience

Very satisfied very happy. Very excited about our truck Kamden and Travis were great. Very helpful and professional ,this ford truck is our first new purchase in 17 years , thank you guys. God bless