Bob Tomes Ford

What a horrible experience. 1. The car on the lot that we wanted had a no sale order due to recalls.. why is the car front and center on the lot if you cant sell it? 2. The sales person traded with another dealership to get us the exact same vehicle. We signed on the loan Friday without seeing the car. 3. We were suppose to pick up the vehicle Saturday afternoon. No it will be ready Saturday evening. No sorry we will have it Monday by 1:30. 4. When we called at 3:30 Monday upset that we did not have our car. We were told how the check in process works for cars coming onto the lot. And that they had 75 cars they needed to pull from the lot due to no sell orders. And that they were taking a loss on our deal of $1600. We were not told "We are sorry for this inconvenience". We were not told why our new car was there since Saturday afternoon and did not get first priority Monday morning for make ready. And we were not offered swag to make up for this 72 hour wait. We said "just give me my car". At 4:30 we got a call from the service area that they were unwinding the deal and to come pick up our trade. And when we picked up our trade, they did not give us the title so we had to make another trip to the dealership to get the title. I called to try to talk to the general manager about the situation and was told they are not allowed to put people through to his line or voice mail. We went to another dealer and drove away 2 hours later. Don't waste your time with this dealership. It will cause you nothing but frustration!

Coach and Bridjet were so good to help me get a new truck! From test driving to signing!

Friendly, clean and go above and beyond for their customers. The overall buying experience was great! Highly recommend!!

It was a wonderful experience with up front pricing and no hassles. Our sales person, Austin, was very in tune with our needs.

Good process, good to work with, he made it fun during the negotiation process and really worked hard for me

amazing attitudes from everyone i worked with. truly nice people including Mo in finance! made the process quick and easy

Bob Tomes Ford should be known for the Amazing People and huge amount of inventory. What a great combination!

Great experience, Esteban did an amazing job explaining to me all details. Great staff and team.

I had service done on my Bronco today and it was an OUTSTANDING customer experience. When I pulled into a full service bay, I was immediately acknowledged. Then Logan Soleimani came, got my information, checked me in quickly. He kept me updated on the repair and it was done same day! Thank you to Logan and your team. Well Done!

I live in Arlington so I had sent an email first to see if the Badlands bronco was still available. Jimmy contacted me back right away and even sent me a video of the vehicle. I drove out the next day to take a look at it where I meet up with jimmy. My over all experience was very good and Jimmy definitely made the overall experience much better. Any concern I had he made sure to address quickly and efficiently. I ended up driving off the lot with the bronco I had seen in the ad and a big part of that was due to Jimmy’s excellent customer service. Thanks again Jimmy and I will definitely be recommending you and Bob Tomes Ford.