Reviews
Right price, quick negotiations, met my expectations of
Right price, quick negotiations, met my expectations of what I expected to pay out the door. Even fought to match carmax appraisal which was higher than I would have expected.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager
Set up to meet with Rob Bauer at Toyota of Richardson.
Set up to meet with Rob Bauer at Toyota of Richardson. I was met promptly and Rob was OUTSTANDING! The car I inquired about was waiting and we took a test ride - all went very well and Rob took care of any questions I had, was thorough in answering them, and went through all the paperwork easily. (Thanks, Rob, I hate that part!) Very nice experience all around and thanks again, Rob, for a great car buying experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the review! The Toyota of Richardson team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager
JP was great.
JP was great. Really listened to what I wanted and was trying to do. Made everything work out perfectly. After the sale, I had an issue with the temporary tag getting lost/stolen and he jumped right on that to fix the situation. Would definitely go back to JP for my next purchase and highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Jerry! It means a lot to us to know that JP left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager
Jonathan was a great help in my search for a used and
Jonathan was a great help in my search for a used and reliable vehicle. He left me more than satisfied with his customer service and adherence to what i was looking for in my search. Thanks again Jonathan!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear Jonathan was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager
Really really grateful for Rob!
Really really grateful for Rob! You were the only one willing to help me out, you communicated with me (which is really huge for me) Thank you! I will definitely be back Bye bye Ford hello Toyota!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm happy to hear it, Rosie! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager
Rob is the best, this is our familys second purchase from
Rob is the best, this is our familys second purchase from Toyota of Richardson, and we will definitely come see Rob for our third, he was very communicative with us and kept us informed with the process. Good guy and explained in detail.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager
Christian did an amazing job selling the car.
Christian did an amazing job selling the car. He worked with me, showed me options and helped with the final price and financing. I would not have bought a car if it were not for Him.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager
I used to be a loyal customer of this service shop and
I used to be a loyal customer of this service shop and would recommend them to any Toyota owner. But after the shop refused to honor a lifetime warranty for tint on a vehicle that was purchased at Toyota of Richardson (just down the street) I can no longer recommend them to anyone. This shop used to take pride in being a 5 star service center. If I could give 0 stars I would. Toyota owners, do NOT take your vehicle here.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi. Thank you for your feedback. Toyota of Richardson is dedicated to our customers and providing outstanding customer service in all that we do. We cannot express how sorry we are over the situation with your warranty. All of our vehicles are inspected and, to the best of our knowledge, are flaw-free when they leave our lot. We'd like to talk to you about your situation to see if there is anything we can do to help. Please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.”
Had what I was looking for at a great price, thanks, will
Had what I was looking for at a great price, thanks, will recommend my friend to you, was dealing with sports city, not anymore.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5-star rating! Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager
JP really took care of me and my wife.
JP really took care of me and my wife. He went out of his way to find us the best deal and the ideal vehicle for the family. Great service and it felt like making a good deal with a close friend, due to his kindness
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you. It means a lot to us to know that JP left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager