Reviews
Robert made the buying process quick and easy. We quickly...
Robert made the buying process quick and easy. We quickly able to agree on terms, the buying experience was great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director
Transaction went as smoothly as could be expected. Would...
Transaction went as smoothly as could be expected. Would purchase from here again in the future
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Jonathan Glasscock, Customer Loyalty Director
Amazing service! They were willing to do whatever it took...
Amazing service! They were willing to do whatever it took to make a deal, making the process as smooth and fast as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience, Maggie. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Jonathan Glasscock, Customer Loyalty Director
The process wasn't perfect but Robert was patient with me...
The process wasn't perfect but Robert was patient with me & in the end gave me a great deal! ask for him if u are shopping & Toyota of Richardson!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director
The best car buying experiences I have ever had fast...
The best car buying experiences I have ever had fast friendly and Robert is amazing I will definitely recommend him to my friends
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director
This was the best car buying experience I’ve ever had I...
This was the best car buying experience I’ve ever had I am so grateful for Robert he did an amazing job and I was in an out in two hours
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director
Robert was great from start to ongoing! I sent a note of...
Robert was great from start to ongoing! I sent a note of interest on a vehicle to a car site, and they got back to me right away. I spoke with Robert about additional fees, and he was 100% transparent. He even made a detailed video of the car for me, because I live so far away. It was in great shape when I drove it, and we made a deal. The closing went smoothly, no high pressure tactics for add-ons, had it that afternoon! There had been a very minor issue with the vehicle, which he had addressed as promised for me, by the time I picked it up the next day. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director
Robert was amazing I will be referring him to my friends...
Robert was amazing I will be referring him to my friends and colleagues I had a great experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am glad to hear our team member left a good impression. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director
Reached out about three different vehicles in the last 10...
Reached out about three different vehicles in the last 10 days. Nobody called, nobody responded, was told someone would be in touch shortly. I wanted to know price before walking into the dealership, not interested in playing games in this car market. But nobody from Toyota of Richardson took the time to contact me or even followup. Shame on you and glad it didn't work out.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, Customer Loyalty Director, at JGlasscock@ToyotaofRichardson.com.
I contacted them, but I never got their call back. I...
I contacted them, but I never got their call back. I guess they do not want to do business any more.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car