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Toyota of Richardson

(3,005 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,005 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Robert Bauer is a strong fit for vehicle sales...

Robert Bauer is a strong fit for vehicle sales (pre-owned/new) Highly recommend! Cheers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you, Hunter! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jonathan Glasscock, Customer Loyalty Director

I said plenty to the service manager and how after buying...

I said plenty to the service manager and how after buying four vehicles and their lack of customer service I’ll never purchase from them again. Your team member Greg is probably the worse person I have dealt with in over 10 years as a customer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

Hi Je. We take customer satisfaction very seriously here at Toyota of Richardson, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Jonathan Glasscock, Customer Loyalty Director, at JGlasscock@ToyotaofRichardson.com.

They provide a lousy and unreliable service, we...

They provide a lousy and unreliable service, we confidently took our truck to ensure the condition of the tires and they told us according to the scale that it was at 6, the confident tires were rolling the car and he felt uncomfortable. We took it to Toyota Rockwall on the second day. Examination of the rubbers in front of our eyes and the rubbers were on scale 2 no 6 as they had told us 2 days before so please be aware of the workers they hire because they deal with people and one trusts you for believing them serious and responsible and it turns out I do not live in Richardson and I prefer to go 45 to Toyota Rockwall that there is attention, responsibility, transparency and dedication.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi . I am so sorry to read about your experience and the impression you've been left with. This is not the standard we've set for Toyota of Richardson. My team and I are dedicated to providing exceptional customer service, and we'd like to see if there is anything we can do to make this right for you. Please reach out to me, Jonathan Glasscock, Customer Loyalty Director, at JGlasscock@ToyotaofRichardson.com.

Robert Bauer did a great job getting us cost and finance...

Robert Bauer did a great job getting us cost and finance information as well as pics/videos of cars before we came into the dealership. Convinced us to drive past dozens of other dealerships to get to Toyota Richardson. Salesman Christian is a good sales person. Got us what we wanted and worked with us on the numbers .. made us feel like we got a good product and good value. Sayed in the finance department was knowledgeable and efficient to get us out quickly. Dealership did a great job getting the car detail expedited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director

Toyota of Richardson made my car buying experience...

Toyota of Richardson made my car buying experience painless and efficient. Highly recommend this dealership to anyone shopping for a new vehicle! Best experience i’ve had in years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Director

Robert provided excellent customer service and I would...

Robert provided excellent customer service and I would highly recommend him to family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Lisa! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jonathan Glasscock, Customer Loyalty Director

Robert and Zach were great! They explained my options...

Robert and Zach were great! They explained my options worked with me find what I was looking for and kept me in my budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Claudia! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jonathan Glasscock, Customer Loyalty Director

Robert, Zach, Sarah, and Sayed could not have been more...

Robert, Zach, Sarah, and Sayed could not have been more enjoyable to work with. From start to finish, they were helpful, honest and pleasant. We bought a car for our daughter in the morning and enjoyed the experience so much that we came back and bought a second vehicle from them in the afternoon! We now have our go-to dealership because of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thank you. We're pleased to hear that our team left you with a positive impression. Thank you for choosing Toyota of Richardson. Let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director

Brian Johnson helped us buy our vehicle. He was great. He...

Brian Johnson helped us buy our vehicle. He was great. He helped us get the price we needed on the car we wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Jonathan Glasscock, Customer Loyalty Director

Awesome dealership. Great people with exceptional...

Awesome dealership. Great people with exceptional customer service. If I could buy more than one car, I would. Would recommend to family and friends

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thank you, Lola! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Director