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Toyota of Richardson

(3,005 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,005 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Theo was very helpful and diligent in making sure that I...

Theo was very helpful and diligent in making sure that I was satisfied with my purchase. It was one of the best car buying experiences I have ever had! Thanks again Theo!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Carate! It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Jonathan Glasscock, Customer Loyalty Director

When I went to Robert to trade in my vehicle, I was...

When I went to Robert to trade in my vehicle, I was beyond frustrated. But, Robert made the process of getting a new car as seamless as ever!! He and his team have a type of efficiency other dealerships should strive to be like!! Robert got me in a great car that my family and I can now feel safe in day to day! Thank you Robert for taking care of us!! You’re THEE BEST!! Hands down! You need a car? GO SEE ROBERT!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I am happy to hear our team was able to help, Brandie. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Jonathan Glasscock, Customer Loyalty Director

My salesperson (Theo Jones) was very professional, but...

My salesperson (Theo Jones) was very professional, but more importantly personable and trustworthy. I can say that my overall purchasing experience was excellent from start to finish. Thank you Toyota of Richardson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

I'm happy to hear it, Tony! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Jonathan Glasscock, Customer Loyalty Director

Everyone was nice and friendly would definitely buy...

Everyone was nice and friendly would definitely buy another vehicle from Toyota of Richardson. Everyone was so helpful . Darryl Golter was so nice and friendly so helpful in getting my Interest rate and payment down to where they needed to be. Really great guy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Glad we could help, Mesquite! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director

This dealership made me feel at home and part of the...

This dealership made me feel at home and part of the family. Robert did an amazing job at finding me my first car. He knew the answers to my questions before I even asked them. He made the experience super easy and straightforward for my first time buying. I definitely will be coming back here in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, Tatyana! I am happy to hear that we could help. Please let me know if you need anything else. --Jonathan Glasscock, Customer Loyalty Director

I had a wonderful experience with people I could trust!...

I had a wonderful experience with people I could trust! Purchasing my car was an easy experience and FAST, with zero games, unlike many dealerships!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, Eycavin! I am happy to hear that we could help. Please let me know if you need anything else. --Jonathan Glasscock, Customer Loyalty Director

My experience was great from start to finish. I did not...

My experience was great from start to finish. I did not have any issues with purchase or finance. Rob was great. He kept me updated on what was going on. Rob ensured I had a loaner while I waited for my new purchase to go through service and detail. Toyota of Richardson is great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

I am happy to hear our team was able to help, Alexis. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Jonathan Glasscock, Customer Loyalty Director

My first time going there and it was the best experience...

My first time going there and it was the best experience ever i got the car i wanted thanks to Rob bauer that did everything to make it happen !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Jonathan Glasscock, Customer Loyalty Director

Robert Bauer was amazing and found us the perfect truck...

Robert Bauer was amazing and found us the perfect truck for my family! 10/10 would recommend him to ANYONE trying to get a vehicle! Will definitely go back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Amber! We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Jonathan Glasscock, Customer Loyalty Director

Rob was a pleasure to work with! I found a car online and...

Rob was a pleasure to work with! I found a car online and made my way to the dealership. I didn't like it at all... he asked me what I was looking for and pulled the car up, it was a perfect match! He was knowledgeable, friendly, honest and patient. As stressful as car shopping can be, he made it very easy and pleasant. I would highly recommend Rob!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Danielle! I am so happy to hear it. We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Jonathan Glasscock, Customer Loyalty Director