Toyota of Richardson

Our overall experience was great! Theo Jones is very personable and knowledgeable and could not ask for better representation and help from him. We LOVE the car and are really happy with this purchase. Small issue with the finance department, but it will work out ultimately....just would have been a little more to our benefit on the front end of it. Anyway, doesn't mar the experience really and the finance issue had NOTHING to do with THEO - he is the best!

Theo Jones took the time to show me all the specs on my Toyota. I was able to test drive the vehicle and I left feeling satisfied with my purchase.

I walked in just to see what was available, Theo made my buying experience excellent. He was able to take my vision and my purpose and apply it perfectly. I am extremely satisfied with my visit to Toyota of Richardson

Theo was so helpful as I was having to buy a car long distance and couldnt just run over to the dealership to see it. He had to be my eyes and assured me that the used car he found met our specific requirements. And it did. Thank you Theo and Toyota of Richardson!

GREAT SERVICE BOTH TIMES I CAME IN WALED AND HECTOR ARE GREAT PEOPLE TO WORK WITH AND SAYED THE FINANCE AND ALSO CURTIS THANKS GUYS FOR HELPING BE GET A GREAT SUV BOTH TIMES.

We came into the dealer on April 10th, 2021 to buy a brand new corolla. We sat down with the sales associate that my son and his friend had talked to the week prior on Apr 2nd, 2021. We started to negotiate and he went to talk to his manager. Took him longer than usual so we thought he might be trying to help us. He came back after a while and he ended up coming back with his manager Mark Anderson. He sat down and gave us a number that was 5 grand higher than the number we were given the week prior and was 3 grand higher than the msrp on the sticker. I asked why the number he was showing us (25k) was higher than the car's sticker. He didn't respond and just kept quiet. Then he asked what our number was and we told him and he started to get frustrated. He then told us the same story(lie) that the other two associates had told my son. The first time my son was told the story was a week prior, the first salesman told him that just a week ago they sold 20 corolla le's for msrp to a rental company. Then about an hour later of negotiating his "manager" told my son they sold 30 to rental company a week ago. Now a week later Mark Anderson told us the same story but this time a different number and time, he said that he just sold 10 corolla le's this week. My son knowing they only had a total of 3 corolla le's on their lot, called him out and asked Mark Anderson "which is it 20 cars 30 cars or 10 cars because three people told us three different numbers and times?" Then Mark responded with "I don't have to discuss that with you." (Then why did he even tell us about it in the first place.) He then got up and told us to leave in a rude manner and walked away without saying anything. Then I asked for his name and he told me that I don't deserve to know his name. Which was very disrespectful, I didn't feel respected at all. Like how would anyone treat a customer like that. I have bought from this dealership before and never been treated like this. This is the worst experience I have had in a dealership in my life and I know that you guys are better than this. I had to go find Mark's name myself since no one would give it to us. I called in to speak with the General Manager Brad Clark about what had happened and I ran around. Put on hold, hung up on, then told that he's not in call back later. No one would give me Brad Clark's number or a way to contact him. Every other dealership I have been to has never withheld the general managers info. If I had a concern or just wanted to thank them, they were always willing to talk with me and give me their info.

We bought a 2021 Toyota Highlander from Hector Santiago at Toyoata of Richardson. Hector made the whole experience so smooth and enjoyable. Whenever we are in need of another new car we will definitely be going back to see him and highly recommend him to anyone that is in the market for a new car!

My first impression of Toyota of Richardson has been 0/5 stars; the used sales manager was extremely disrespectful & my time and money were not valued AT ALL. I messaged in on the "text message" feature and was connected to a sales person (KB), to whom I showed interest in a used vehicle on their lot. I let them know that I was 2.5 hours away & work a full time job, but if I liked it, I would come in for a test drive. They scheduled an appointment for me to come test drive and I was told to ask for KB. We drove in that night (& had to put in $60 worth of gas for this drive), when we arrived for my appointment, KB was not there. The used sales manager (Derrell Pinnock) said he could help, and saw my appointment come up. He left to go find the keys to the car and came back empty handed. He left once again to see if he could find them. Once he came back the second time, he insulted my low budget then tried to sell me something else. Once I asked if I could see the car I drove 2.5 hours to see, he replied with "Naahhhh, that's not going to happen, it might be in service or something. I don't know". We left and made it back home after 11:30 on a work night, without literally even setting my eyes on the car from a distance. I've called the general manager (Brad Clark), and he was supposed to be "finding" the car. I have not heard back in over 24 hours. So I guess this car was pushed off a cliff before my appointment?? I will update this review IF I ever hear back from Brad Clark.

I brought my Tacoma in for an oil change and was also advised to get all kinds of other "services". I went ahead and agreed to a tire rotation. Soon as they were done I started driving away I noticed my truck was shaking. I took the truck back to have the issue looked at and was advised by another rep Brandon that my wheels weren't balanced and now I'd have to pay extra for that. I asked why wasn't that offered to me on my first visit that way I'm not having to inconveniently take more time out of my day and pay extra for something that should've been done to begin with, and I was just told I was supposed to request that. Like huh, how the EFF was I supposed to know?! They're supposed to be the "experts" and offer the service if its not included. Customers should be given All their options so we can make informed decisions. I decided to contact their customer service for a better solution, but instead some joke of a manager Jonathan Glasscock texts me back with a fake AF apology and saying they can't do anything about it. So if you want a Toyota, don't go to the Richardson location, try the Plano dealership instead. Shamefully, the Richardson dealership is full of imbeciles that give unsafe vehicles back to their customers after they work on them and they don't tell them about it.

Reached out to the dealership about the availability of 2 Highlanders and had a message within 5 minutes from our salesmen Ryan. Text him with an additional 2 that we wanted to see and a time that we would arrive. Upon arrival he had all 4 vehicles pulled to the front for us to view. I knew what I wanted from a Highlander and the elimination process was quick. The trade in was very easy without any haggling and we arrived, viewed all vehicles, and left with a new vehicle in a little under 2 hours. This was on a Tuesday evening. Highly recommend this group. Even the financing department didn't make me want to pull my teeth out. Couldn't have asked for a better process.