Toyota of Richardson

This dealer adds a “buyers fee” that is undisclosed in advertised price.

***Update*** I received a call back from Brad Clark and Jon Glasscock to speak about my review that was left here and on Dealer Rater. After some back and forth over the phone, we thought it would be best to meet in person at the dealership with my mechanic and the damaged gas tank. Luckily, my mechanic was able to help me in this endeavor. We pulled my truck in to the bay and my mechanic and their mechanic talked about what could have possibly happened. I sat back and let the experts talk it out while chatting with Jon and Scott (both of whom should be commended for their customer service). Brad was full of questions trying to get to the bottom of it and showed some genuine concern about what had happened. However, the mechanics weren't going to see eye to eye on the cause. Both had feasible cases and I was tired. I interjected and offered for us to split the cost and put this behind us and that was that. I also explained to them that better communication from the jump would have probably curved some of my frustration and everyone agreed. Jon had a check for me the next day. I wish it hadn't taken multiple reviews and calls to the dealership to get this handled, but in the end, I believe it worked out fairly. Large in part to the efforts of Jon Glasscock. He is a true class act that truly has the customers best interest in mind. **************************************************************************** I dropped off my 2020 Tundra for it's 20K routine maintenance at 7:15 am. I received a picture in a text at 10:56 of the bottom of my truck. I didn't hear from anyone about the picture for another 30 minutes explaining to me that there was a hole in my gas tank. A hole that wasn't their when I dropped it off. At that time they said it was my fault and I needed to consult with my car insurance or pay over $2K out of pocket. I requested a call back from the service manager. After leaving 3 messages, I finally received a call from Noel @ 2:28 pm and asked what the issue was. I had to explain it to him and he said he was going to check and call me back in 10 minutes. Over 2 hours later, I still hadn't received a call back. I finally had had enough and I went up there to retrieve my truck only to see that it's still sitting on the lift. I walked up to Noel's door and he sent one of his employees out to deal with me. He didn't even have the courage to take this on himself. He sat in his chair the entire time and didn't even attempt to help. I finally had to just get my truck back and take it elsewhere to get it fixed. When I got it to my mechanic, (yes, I had to drive it with a hole in the tank to my mechanic) he immediately recognized the damage and said that one of the lift arms slid up the frame and punctured the gas tank. It's been well over a week now and I have left message after message with Brad and Noel only to be blown off. I have received 1 call from Brad Clark and he said he was going to "look in to it" then he wanted to make small talk about Lake Lavon due to me living in Wylie. WTH?? Then I get a call from Jon Glasscock telling me that their experts say that this was my fault. Oh, I forgot to mention that they had to replace my rear shocks after only 20K miles. Awesome quality. This is the 4th Toyota I've owned, but it may be the last. Their customer service is non-existent and I'm shocked that they're still in business.

Terrible place to shop for a car. I will never recommend this location ever again. Nothing but liars and never reply back to customers. No care whatsoever.

It was a pleasure to purchase (my second) 4Runner from Toyota of Richardson! If anyone is looking for a new of used Toyota, I would highly recommend their sale rep, Theo! Very personable, kind, and not the typical “pushy” Salesman. I will be telling all my friends and family, to contact Theo on their next car purchase! Again, Thank you Theo!!! Best, Tom Baker

Online price showed $38 k at dealership was $42 for van they said they gonna match and guess what they didn’t tell you and add warranty crap added on contract without letting you know I had very bad experience won’t recommend this dealership And yes I did sign the contract but they didn’t mention and had other doc on top of it Won’t recommend this dealership to anyone stay away from them check their reviews on YELP before u going there

I brought my car in for the 20,000 mile service covered by Toyota. After 3 other services with dealerships in Atlanta, I’ve never been up sold on services that my vehicle didn’t need until now. This is poor business. He tried to sale a cabin air filter (which doesn’t need replaced until 40k miles) and other charges to $350 dollars. I kindly refused because I knew he was trying to scam me. After researching the recommended service by Toyota these services were not suggested by Toyota. Also, I loosened the drivers floor mat and dislodged it from the tabs to check if it would be checked. It was not. Two stars because you did change the oil as requested, I checked to verify. Be overly cautious using this dealership. I won’t return.

Was great and did everything he could to get us the best deal possible. He worked with us on bringing down our monthly price. Thank you!

Theo Jones was very informative on a couple of visits we made to check out the inventory. On a third visit we made a choice and the vehicle was unavailable to test drive. The next day he communicated the availability status and enlisted the help of others to ensure that the moment the vehicle was available we could try it. We bought it. He was knowledgeable about the features of all the vehicles we looked at prior to our eventual choice and he shepherded us through with patience and charm.

We had an amazing experience with Hector. He helped us find a great deal and is so knowledgable about all vehicles there. We walked out happily and appreciate the great cuatomer service.

Thrives!!! Stole $10000 from me claiming the car had an option that it didn’t, that costs $10000!!! Refuse to compensate me !!! Run from these xxxxxxxx!!! They will be speaking to my lawyer and may be charged with fraud!!!!