Reviews
Robert was such a pleasure to work with that we ended up...
Robert was such a pleasure to work with that we ended up buying 2 vehicles from him in the same day! He answered all questions and made sure we got everything we were wanting! He will be our lifetime car salesman! Thank you for making our experience so wonderful!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Blero! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager
The dealership was clean with a nice variety of vehicles...
The dealership was clean with a nice variety of vehicles to choose from. Our sales person, Theo Jones made the experience a positive one and was willing to work with us where needed. I would recommend others to Toyota of Richardson.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Kim. We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager
undisclosed dealer prep fee
This dealer adds “1800.00” dealer prep fee to every vehicle. This fee is NOT included in advertised pricing.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sorry for all the confusion Steve, the advertised price is the price we sell them for. If the car is listed online and then brought back into service for additional work, we have to adjust the price to reflect the correct pricing online. I have a feeling the vehicle you were looking at was in the process of having a price update. Thank You, Jon Glasscock Customer Relations Manager
Great car buying experience. The dealership had the...
Great car buying experience. The dealership had the exact pre-owned vehicle I was looking for online. When I arrived at the dealership everything went smoothly. My sales associate, Elvin Martinez did a great job. I would definitely buy from Elvin and this dealership again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager
Good shopping experience!John Phan did a great job...
Good shopping experience! John Phan did a great job helping me find what I was looking for. He cleared up all my questions, such a helpful guy. Always in a good mood.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Ernesto! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager
Robert went above and beyond to find us the cars we...
Robert went above and beyond to find us the cars we wanted. His service was OUTSTANDING! We will recommend him for sure to all of our friends. We left with two cars instead of one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much! We're happy to hear our team could help find you a pair of vehicles that worked for you. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager
Robert made the process seamless, quick and enjoyable. I...
Robert made the process seamless, quick and enjoyable. I found him to be knowledgeable and trustworthy. I would recommend him to anyone looking to purchase a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am happy to hear it! Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Brandi Binkley, Customer Loyalty Manager
Hector was great to strike a deal with and I would...
Hector was great to strike a deal with and I would certainly reach out to him again if/when I'm in need of a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Chay! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager
This is my second time I purchased a car from theo, and I...
This is my second time I purchased a car from theo, and I obviously came back for a reason. He will do everything he can to get you a good deal. He doesn’t get tired or annoyed at all. The first time i went there i tried like 6 different cars and he was always helpful. If you want a good car and a good deal, then theo is your man.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words, Jameel! I am so happy to hear that we could help, again. Thank you for being a Toyota of Richardson customer. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager
They told me I would need to pay for replacing a key fob...
They told me I would need to pay for replacing a key fob for a car, that THEY BROKE DURING ROUTINE MAITNENANCE. I DROPPED OFF A WORKING FOB, AND WAS GIVEN BACK ONE THAT WAS CLEARLY RUN OVER/PUT THROUGH A MACHINE.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello. We are so sorry to hear about this issue. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d like to discuss your complaint further and see what we can do to make this right for you. Please contact me, Brandi Binkley, at Bbinkley@vtaig.com.