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Toyota of Richardson

(3,005 reviews)
Visit Toyota of Richardson
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,005 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Theo was amazing! He was very helpful and guided us...

Theo was amazing! He was very helpful and guided us through the whole process. He was welcoming, kind, and very knowledgeable. Excellent customer service! Nick in finance was also awesome! Very kind and easy going. This is our second vehicle purchase at Toyota of Richardson. We will definitely go back and recommended to family and friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, Wendy! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

The experience was great overall especially dealing with...

The experience was great overall especially dealing with Tracy, he was quick, and to the point which I can appreciate. I love the car and would certainly recommend someone who’s looking to purchase a vehicle from Toyota to ask for Tracy personally.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

This dealership is outstanding. They went above and...

This dealership is outstanding. They went above and beyond to help an out of state customer. Everything was very easy and Theo our salesman was great! Would definitely recommend buying here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

Theo made my car buying experience a pleasure. We spoke...

Theo made my car buying experience a pleasure. We spoke prior to my visit I told Him what I wanted and he had my new baby ready to go the next day! Excellent Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, Roshod! I am happy to hear that we could help. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

Robert helped my wife and I each purchase a car, one used...

Robert helped my wife and I each purchase a car, one used and one new. I could tell he was aiming to fit us in the right car, not just make a sale. He knew the cars and how best to align us with the vehicles that matched our needs. His follow up after was also fantastic, he was honest and followed through. Very happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, Sam! I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager

Hector was very helpful and friendly when my mom and I...

Hector was very helpful and friendly when my mom and I went in to purchase a new Toyota Camry. I am very happy with my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Nancy! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

Everyone here was great and i had such a great...

Everyone here was great and i had such a great experience. Hector was the best. Very friendly, fun to work with, and went out of his way to ensure i got the car that i wanted. Will definitely recommend toyota of richardson and hector to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

Tracy Brown is the best. He’s helped me time and time...

Tracy Brown is the best. He’s helped me time and time again get into the vehicle I needed when I needed it. He makes the process very easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Holt! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Brandi Binkley, Customer Loyalty Manager

Cody was great! So attentive and excellent follow up!...

Cody was great! So attentive and excellent follow up! Delivered on what he promised and Toyota of Richardson executed perfectly! We love our new truck!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help. Let me know if you need anything else. --Brandi Binkley, Customer Loyalty Manager

My husband and I had a great experience at Toyota of...

My husband and I had a great experience at Toyota of Richardson. The staff was very nice and super helpful. Drove off in a 2021 4 runner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Brandi Binkley, Customer Loyalty Manager