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Toyota of Richardson

(3,004 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,004 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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Cody is a great "straight to the point " guy, no car...

Cody is a great "straight to the point " guy, no car buying gimmicks....True professional, always ready to help, willing to pay attention to what the customer want, not what he want to sell...I would 100% consider buying from him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager

Ouss Mahmoud is very professional and very hard working....

Ouss Mahmoud is very professional and very hard working. He is very helpful and loves his job at toyota o f richardson. Ouss Mahmoud will be successful for what he is doing.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

I had an awesome experience at Toyota of Richardson from...

I had an awesome experience at Toyota of Richardson from the time I walked through the door Mr Theo Jones was sent by God specifically for me because there were obstacles we faced but through them all he continued to work for me and made sure I received the best deal a 2020 Toyota Camry it was truly a blessing from God. Thank you Theo for allowing God to use you!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

Great sales man ,made things very easy for us to complete...

Great sales man ,made things very easy for us to complete a awesome deal that I was very comfortable with , I highly recommend this guy, truly professional I felt like he understood what I needed before trying to push any sales on me , i felt like he was on my side , made understand was I should be looking with his awesome advice, great example for what very sales man should be , I had a great experience ,, thank you AWS in house as how very was calling 😀

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

That was one of the easiest car purchases i had thanks to...

That was one of the easiest car purchases i had thanks to the sales man ouss mahmoud , great person after shopping for long time he gave me the best awesome deal i can hope for ..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager

Good salesman! Help you with everything you need!! He...

Good salesman! Help you with everything you need!! He will take care of you for sure. Also, he will make sure that you are happy what you get.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

Fabulous car buying experience. There was no pressure...

Fabulous car buying experience. There was no pressure from Robert. He is very knowledgeable and helpful. Great personality, not a typical pushy salesman! He will help you get the best deal, with a car/truck/suv with all the options that are most important to you. Very patient, and won’t rush you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager

Dealership experience was would you expect from a well...

Dealership experience was would you expect from a well established institute. I didn't really get the impression that they were trying to haggle every dollar, but they still will try to settle for more. The Sales rep., Robert Alicea, was very helpful and receptive to my questions. As a first time car buyer, I felt his information wasn't misleading. I've done plenty of research before going in, so I would be able to tell if he were trying to set me up for a worse deal. He won't pressure you into making a deal, and respects if you aren't ready or want to think things through. Still you should be able to guide the conversation and know what information you want to get out of the sales rep.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

Excellent customer service. Showed us exactly what we...

Excellent customer service. Showed us exactly what we wanted and helped us get the payments we could afford. Allows five stars at Toyota of Richardson.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Brandi Binkley, Customer Loyalty Manager

They always find the right vehicle for us this is the...

They always find the right vehicle for us this is the second time we come to them and it has always been great service thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Brandi Binkley, Customer Loyalty Manager