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Toyota of Richardson

(3,004 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2020 consumer dealer award
New (972) 347-4506 (972) 347-4506
Used (972) 347-0494 (972) 347-0494
Service (877) 438-9875 (877) 438-9875

Reviews

(3,004 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Richardson from DealerRater.

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I have always been impressed with the selection of...

I have always been impressed with the selection of vehicles at ToR. I have also been impressed with the friendliness of all of the employees. The staff is happy and they go out of their way to make your experience outstanding. I will recommend ToR to my friends and family! Thanks to Theo for finding my 2018 Camry! It has been an awesome car!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great customer service. Make sure you're prepared and not...

Great customer service. Make sure you're prepared and not over look anything. Spend as much time needed to inspect your deal (take it home if necessary) and to inspect the car before you drive it off the lot. I did a second inspection once I got home and notice one of the rims of my car was damaged, thankfully they did the right thing and fixed it. Dexter and Brandi helped me immensely to sort out an issue in sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We are returning customers for this dealership. They...

We are returning customers for this dealership. They always treat you like family and have great deals. Our experience here is always a positive one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager

Cody was awesome, extremely friendly and personable. He...

Cody was awesome, extremely friendly and personable. He did what he could to get us a great Tacoma. Will recommend him to friends and family who are in the market for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Brandi Binkley, Customer Loyalty Manager

Brian Johnson helped me through a lot. He did great job,...

Brian Johnson helped me through a lot. He did great job, helping me on test driving and answering all questions I had. Thank you for your help!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

5 Gold Stars for Robert.

I thoroughly appreciated Robert’s customer-centric approach and professionalism. I had a positive experience at Toyota of Richardson...Thanks to Robert! I wasn’t an easy finance and some issues manifested in my purchase…however, Robert was an excellent buffer and I appreciated his transparency and assistance in the purchase of my vehicle. I will definitely send referrals to Robert/ToR.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Brandi Binkley, Customer Loyalty Manager

Theo was incredibly helpful and patient with our process...

Theo was incredibly helpful and patient with our process of purchasing our used car. Theo made sure we were taken care of in the highest order. I will be recommending Theo to whoever is looking for a used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

Brian was great to work with. He values his customers and...

Brian was great to work with. He values his customers and works to meet their requests. He was friendly, quick and efficient. Curt in finance was also amazing to work with. Between Brian and Curt, this was by far the best car buying experience I’ve had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

Bought my first car after graduating with Ted and it was...

Bought my first car after graduating with Ted and it was a great experience. Quick and easy process and he really listened to my requests.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager

Lonnie Anderson was very personable and professional. He...

Lonnie Anderson was very personable and professional. He seemed invested in me getting the right car and the right deal. Afterwards, he spent time with me showing me how to operate the various features of the car, including the blue tooth connection. He explained the entire process to me. Actually, I was amazed how speedy the entire process was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Brandi Binkley, Customer Loyalty Manager