Reviews
Hector & Jewel were absolutely wonderful
I messaged Toyota of Richardson and had the pleasure to chat wit Hector in regards to a 2020 Toyota Highlander Limited AWD. After several back and forth + chatting with Dexter, Hector really worked to ensure that I got the best deal and took care of me throughout the car buying process as well as afterwards.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Lonnie is a pleasure to work with. I've done about 10 car...
Lonnie is a pleasure to work with. I've done about 10 car deals with hIm. He's my trusted car advisor. Call him today!
- Customer service —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, DJ! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. – Jonathan Glasscock, Customer Loyalty Manager
Our sales man SAAD HATOUQA was AMAIZING , Great customer...
Our sales man SAAD HATOUQA was AMAIZING , Great customer service and response time. SAAD has been my go to guy if I ever have any problems with my vehicle. He is quick to make sure I am aware of everything going on and what my vehicle needs done. If you ever need service done I would recommend him 10/10! He will take care of you and make sure you are satisfied with your visit! THANK YOU SAAD FOR EVERYTHING 🙏
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Héctor was very friendly and knowledgeable. He made this...
Héctor was very friendly and knowledgeable. He made this process painless and gave us time to process the information and to analyze it before we made a decision. He exceeded our expectations and we would definitely reach out to him again for our next Toyota vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Jonathan Glasscock, Customer Loyalty Manager
Tracy and Toyota of Richardson gave me a great deal on my...
Tracy and Toyota of Richardson gave me a great deal on my trade in. I was in and out in less than two hours. I <3 Toyotas!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
Hector was Great!!!
He not only make the process easier but also he is super friendly and knowledgeable, it took me only a couple of hours! with Hector I felt secure with my decision and I will recommend him to everyone I know!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Tracy and Si were great to work with. Tracy was...
Tracy and Si were great to work with. Tracy was extremely thorough and made this car buying experience one of our easiest and best. Would definitely use them again.
- Customer service —
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. - Jonathan Glasscock, Customer Loyalty Manager
Excellent sales experience - respectful and not pushy
I'm going to keep this short - if you want to be treated respectfully and get a good deal on a car, then just go see Aaron Grimshaw at Toyota of Richardson. You can thank me later.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. – Jonathan Glasscock, Customer Loyalty Manager
I went to three different Toyota dealerships looking for...
I went to three different Toyota dealerships looking for a specific car. Toyota of Richardson by far had the best layout, it was very welcoming, and all the staff were very friendly and helpful. I’m glad I had the opportunity to buy from Robert. He surpasses the expectations set by the numerous awards laid out around his desk. He was very knowledgeable about the car, he answered every question with enthusiasm, and he provides a comfortable atmosphere throughout the entire process of the purchase. I would gladly do business with Robert and Toyota of Richardson again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. - Jonathan Glasscock, Customer Loyalty Manager
Bought my RAV4 last month less than 300 miles and the...
Bought my RAV4 last month less than 300 miles and the battery quit they won’t do anything about it unless I want to pay $172 for a new battery. They must think I’m stupid. It’s not a hybrid. Proves there only interested in sales. Taught me a lesson
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, Robbie. We appreciate you taking the time to write a review. Here at Toyota of Richardson, we are dedicated to getting our customers the very best price possible. We are sorry if you feel that you didn’t get a good deal. We never want customers to feel like we aren’t providing them with the absolute best in customer service. We’d love to discuss your concerns and see what we can do to make this right for you. Please contact me, Jonathan Glasscock, at jglasscock@toyotaofrichardson.com, so we can discuss your concerns.