Acura of Johnston

From the time we pulled up in driveway to see John Rowold in sales everything was smooth with no hassles and no pressure. We felt that we were treated fair and they took there time with explaining everything to us

My first experience with Acura of Johnson and I will return. I just moved here and needed a good service center. Although I have a Honda (didn’t feel comfortable with reviews of Honda dealer) they treated me as a valued customer. I appreciate that!!

As a long time Acura (MDX) owner, I would deal with no one other than my sales consultant, John. He has made each experience efficient and personable. He tells it like it is and doesn't waste my time. I am confident without a doubt I get the best deal possible. Even after the sale, he doesn't forget who I am when he sees me.

Originally we had been dealing with a salesman on the phone and over text, but when we arrived he was busy so we got "passed over" to Leeroy Ruiz. That was the best thing that could've happened to us. Leeroy was an amazing salesman and made the whole process enjoyable and smooth. He is super friendly and has such great customer service!!!! Throughout the whole process I really felt that Leeroy was on our side of the negotiation. He worked very hard to get a price point that we were comfortable with, throughout the whole experience I did not feel at all that he was a salesman or that he was on "their" side of the negotiation; it actually felt that he was on our side of the negotiation and had our interests in mind. Leeroy was professional and courteous. He definitely knows what he is talking about when speaking about the different cars and their features. He was also very patient when we were hesitant/indecisive. Please ask for Leeroy as your salesman!!

I bought a used program car that came from another one of the dealerships tied to this one. I asked before I took possession of the car about the spare key, and was told "I don't have it, but I'll check with the dealership and get it". So, being told that, I am expecting a spare key whether they have it or need to order it. It's been nearly a month (I've waited on this review to see if they would respond, and time is now up) and I still do not have a spare key, and highly doubt I get it. I got an email from John after I followed several times saying "I didn't guarantee you a spare key". Seriously? That was after I called his manager after getting no follow up. In addition, the car came with a navigation system, but I needed the SD card. I had to call and track that down (which they did find that) and I had to go pick it up. I anticipated they would install it, but said they don't do that and I need to go to their other dealership for the brand of the car.....at this point I'll gladly do that. I will say the bright spot was the finance person, Matt....he was fabulous and that was the easiest part of the whole process. In short, would not recommend buying a car here. I'm not even going to give their service department a try after the experience with sales. I will go to another dealership.

Performed electronics repair under warranty. When a part needed to be ordered and the auto would not be available until the following day they provided me a loaner auto on the spot.

Good job treated great, good work, touch pricy but worth it. I will continus to use and r3commend them and bring mumy other Acuras to them.

I have bought new cars every 2 to 3 years. . I would rank this dealership and my salesman John at the top. John was courteous and professional. He spent a lot of time with me To make sure I understood everything about the car when you delivered it to me.

Everyone at the dealership is amazing and putting my deal together was incredibly quick and easy . I would not hesitate to buy another car there again .

Alen had good service and was very good to work with! we do recommend Alen if looking for a car anywhere in town he will be the best sales person!