Vision Kia Canandaigua

3.4 out of 5 3.4

Reviews

3.4 out of 5 3.4
34 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 28, 2018

    Never had a more unprofessional sales interaction. It must have been 'tough sell' weekend, or they had a 'high pressure' sales event going on. The 2... 'salesmen' we interacted with (I use the term 'salesman' incorrectly, they couldn't have been more clueless) just didn't seem like they KNEW HOW to sell cars, nor did they WANT to sell cars. We as potential customers knew more about the car than they did, and they admitted that! The one guy came over to do his high pressure shtick, and told us he 'doesn't work here' and 'was not local to the area' WHAT?? It was a total waste of time even stopping by this place. We purchased elsewhere. Dear dealership owner.......you're not helping your business having these clowns work for you. They are chasing your new customers away.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 22, 2018

    My daughter had purchased her Kia Sorrento from this dealer We had agreed upon a interest-rate & rebate that she would receive on the car at signing... my daughter did not notice until she came home the interest-rate was totally different than what she had discussed with the Dealer We had called the dealer up to resolve this problem and did not get anywhere with them but hung up on they were very rude I would not recommend this dealer to anybody we put our trust in the one on my daughters we had called the dealer up to resolve this problem and did not get anywhere with them but hung up on they were very rude I would not recommend this dealer to anybody we put our Trust into these people and they took a vantage of it

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2017

    Thanks you to Jason Miller we had a great experience leasing our new Kia! Jason made sure that we were satisfied with the vehicle and explained all the... features. Jason thanks again for your kindness.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, Thank you so much for the kind words! My sales team truly embraces our philosophy of a Truly Exceptional Customer Experience! We greatly appreci...ate your review, and will add you to our list of satisfied customers! Congratulations on your vehicle! Thanks again for choosing Vision Kia Canandaigua, Brian Mark, General Manager, 585-394-4542.

  • 5.0 out of 5
    November 30, 2017

    Very friendly environment! Every body was amazing and so patient! They made the car dealership experience quick and painless !

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Julia, Thank you so much for the kind words! We greatly appreciate your review, and will add you to our list of satisfied customers! Congratulations o...n your vehicle! Thanks again for choosing Vision Kia Canandaigua! 585-394-4542.

  • 5.0 out of 5
    November 21, 2017

    Great overall experience our sales rep Ken M. was exceptional answered all our questions, never condescending, went out of his way to get us best deal... to meet our budget. Love our Kia Sorento.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    NP, Thank you so much for your review! We're glad to hear that your experience with us was a success!Congratulations on your vehicle! If you ever need... anything from us in the future, please feel free to contact me at the store directly! Brian Mark, Partner/General Manager. 585-394-4542

  • 5.0 out of 5
    October 9, 2017

    It was a great overall experience. I would go to the dealership again.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Scott, Thank you so much for the recommendation! If you ever need anything in the future, please feel free to contact me at the store directly! Brain ...Mark, Partner/General Manager 585-394-4542

  • 5.0 out of 5
    July 22, 2017

    Love the whole experience. Many staff know me by name. Always friendly. They never try to force anything on you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Larry, Thank you so much for great review! We sincerely appreciate your business! Thanks again for choosing Vision Kia of Canandaigua

  • 5.0 out of 5
    June 2, 2017

    I purchased a used Kia and this dealership went above and beyond to make sure all my concerns and needs were met! I think this is a very reputable place... and would highly encourage anyone seeking a Kia to check this place out first. If you want great customer service be sure to ask for Tizo, this man goes above and beyond and I truly believe he deserves some type of bonus! Thank you visions kia!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Emily, Thank you so much for the kind words! We pride ourselves in ensuring all our customer's receive a Truly Exceptional Customer Experience. Tizo i...s truly an asset to my sales team. Congratulations on your vehicle and thank you for the recommendation. If you ever need anything from us in the future, please don't hesitate to give me a call. Brian Mark, Partner/ General Manager, 585-394-4542.

  • 5.0 out of 5
    May 3, 2017

    I always receive excellent service and accommodations... tizo maduro has leased me 2 cars so far and he is great! Friendly personality, efficient service,... and flexible terms! Always satisfied!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bethany, Thank you so much for your kind words. Tizo is Truly an asset to my team. Congratulations on your vehicle and thank you for recommending us. ...If you ever need anything from us in the future, please feel free to contact me at the store directly. Brian Mark, Partner/General Manager, 585-394-4542.

  • 5.0 out of 5
    March 26, 2017

    Tizo Maduro was great, made the experience comfortable, and I know where I will be buying my next car from. He stayed late, and was patient as my daughter... also looked at a new car, even though it was after closing time, Tito made sure she was able to purchase exactly what she wanted.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Elaine Robinson, Thank you for taking the time to share you experience with us. We appreciate the wonderful comments! Congratulations on your vehicle,... and we look forward to seeing you at your first service appointment! Thank you again for choosing Vision Kia Canandaigua. Brian Mark, Partner/General Manager. 585-394-4542.

View More Reviews