Grapevine Ford Lincoln

I needed a car for my 16 year old son and Tonyo made it the easiest new car buying experience ever. Found what I wanted online and talked to him over the phone. Showed up and signed a few papers and was good to go. They went above and beyond by placing the vehicle on the showroom floor with a bow and had my son show up thinking he was picking me up to drop off my car for repairs. Another big plus is I already had my Interest rate I was willing to pay in mind from my credit union and they beat it by a full point.

Warning: THEY SELL DAMAGED CARS Update 2/2/21 I bought a certified 2019 premium mustang from grapevine ford and it's been at my closest ford dealership for about 3 months already and it's not running. when I bought the car I noticed that the back bumper was damaged and the hood paint didn't match the rest of the car, I first tried asking the grapevine ford dealership to fix the problem they told me that there was nothing they could do about it since I have already purchased the car and supposedly it was my problem, even though I bought almost every warranty that the dealership had to offer and it was still under manufacture warranty. The sales manager told me: "Sorry there's nothing we can do" and left me there by myself without saying anything else. I also tried to return the car within the 3-day return policy on Monday, but since I bought it Friday night and Sunday they are closed the 3-day return policy was not valid anymore. I talked to my closest ford dealership and they told me that the car was in a car crash because some of the panels were not aligned and the paint on the bolts was stripped. I thought the dealership was giving me a good deal when I was buying the mustang but now I feel like I've been scammed and I can't sleep thinking about how I'm going to fix the problem. Update 9/23/19 I visited again and I was very interested in a red 2017 mustang gt California special on Saturday and I was told they took it to auction but they could get it back Monday so we made an appointment Monday at 7:00, Monday came and I got there at 7:00 but the mustang wasn't there and our appointment didn't even matter, they just wasted my precious time and gas to be told that the mustang wasn't there, I feel like I wasn't taken seriously and the worst part is I didn't even get a call to be told that they couldn't get back. This dealership is a joke I would give it zero stars if I could I was looking for a mustang but no one came to greet me or ask if I need help with anything, I saw 3 employees but they all ignored me, I'm not sure if you are supposed to make an appointment to be greeted.

Update 2/2/21 I bought a certified 2019 premium mustang from grapevine ford and it's been at my closest ford dealership for about 3 months already and it's not running. when I bought the car I noticed that the back bumper was damaged and the hood paint didn't match the rest of the car, I first tried asking the grapevine ford dealership to fix the problem they told me that there was nothing they could do about it since I have already purchased the car and supposedly it was my problem, even though I bought almost every warranty that the dealership had to offer and it was still under manufacture warranty. The sales manager told me: "Sorry there's nothing we can do" and left me there by myself without saying anything else. I also tried to return the car within the 3-day return policy on Monday, but since I bought it Friday night and Sunday they are closed the 3-day return policy was not valid anymore. I talked to my closest ford dealership and they told me that the car was in a car crash because some of the panels were not aligned and the paint on the bolts was stripped. I thought the dealership was giving me a good deal when I was buying the mustang but now I feel like I've been scammed and I can't sleep thinking about how I'm going to fix the problem. Update 9/23/19 I visited again and I was very interested in a red 2017 mustang gt California special on Saturday and I was told they took it to auction but they could get it back Monday so we made an appointment Monday at 7:00, Monday came and I got there at 7:00 but the mustang wasn't there and our appointment didn't even matter, they just wasted my precious time and gas to be told that the mustang wasn't there, I feel like I wasn't taken seriously and the worst part is I didn't even get a call to be told that they couldn't get back. This dealership is a joke I would give it zero stars if I could I was looking for a mustang but no one came to greet me or ask if I need help with anything, I saw 3 employees but they all ignored me, I'm not sure if you are supposed to make an appointment to be greeted.

I was in the market for a larger SUV and had an idea of 3 different models I was interested in. Ford was second on my list and after having a terrible experience at Dodge, I was pleased with Grapevine Ford. My saleswoman, Doreen listened to what I wanted, asked the right questions and found what I was looking for and more at a great price. The financing process was easy as I already secured pre-approval from Ford. They even gave me what I wanted for my trade-in! All in all, the entire experience was enjoyable and relatively quick. I highly recommend Grapevine Ford and Doreen- she’s awesome!

I had a great experience here, big thanks to Willie for making my car buying experience so smooth and helping me find the perfect car for me and making sure I was provided with all the deals and the best warranty on my new car!!

Jacob H was awesome...so patient, kind And helpful. Very professional. i fell I made a new friend..... Everyone was very helpful. I needed to charge my phone and the girls at the front desk hunted and found me a charger to use from one of the staff......way above and beyond... thanks to all

The staff at Grapevine Ford was great! They were very busy the day we went but the salesman stayed focused on us. The finance guy was great!! I would go there again in a heartbeat.

Keaton was great to work with. He took the time to understand what I was looking for and helped get me the best deal possible!

Great service ,nice place,easy buy..will for sure recommend this dealership to friends and family..got what I wanted for the price I wanted..thanks

Second vehicle I have purchased from Grapevine Ford. We came back because our first experience was good. We would recommend them to our friends and family.