Reviews
Great New Car Buying Experience
Our salesman Gary Vogel Finance Garry Johnson are both great guy's for the car sales industry it was great working with them. The whole team went above and beyond to put my wife in the vehicle she has wanted for along time. Thank you all at Grapevine Ford for a pleasurable buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the kind words! I am happy to hear that we could help. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Bought a 2020 mustang ecoboost perfect car !
Very good job and also the process was really fast and easy and great costumer service loved the car and how I received it in such a great deal
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Harry! I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Pulled my credit 3 times to purchase 1 car
I came in to purchase an used vehicle. I was already pre—approved so my credit had to be pulled once. Well, these guys managed to pull it 2 more times (a total of 3 times in one day). I care about my credit , and I found this to be very disrespectful from them.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, and thank you for your feedback. We never want a customer to be frustrated with their experience here, and I am so sorry that was the case with you. When a customer applies for a loan through us, we want to get them the best finance rate possible. To do this, we run the customer's information by several banks and financial institutions. We're very sorry if this was harmful to your credit. I'd like to speak with you about your experience and see what can be done to restore your trust in us. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.
Everyone was very accommodating.
Everyone was very accommodating and very helpful. From sales to finance. We will shop here again. Everyone was very accommodating and very helpful. From sales to finance. We will shop here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience, Tim. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Juan Cruz, Customer Loyalty Director
Great experience for new car purchase
I used the skip the lot process and it made the buying process so easy! Jonathan Waters was so great to work with. I drove over, picked up the keys, and drove away!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Lbloo! I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Jake from Grapevine Ford
We couldn’t of had a more pleasant experience with Jake and Garry. Especially after the first two Ford dealerships we went to. We had our doubts until visiting Grapevine Ford. Excellent service!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy to hear we could help, Darren. Please let us know if you need anything else in the future! --Juan Cruz, Customer Loyalty Director
Grapevine Ford Review
Want to thank Hayden and Keaton at Grapevine Ford for all their help in selecting a new car. They worked with us— allowing us to drive the car shopping process. You made us feel that you cared about what we wanted and then you helped us find the best car for us. Zac in financing made all that paperwork a piece cake. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Janet! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Great People to work with.
I shopped 5 different Ford Dealers across the state. I ordered a SuperDuty from them. They didn't waste my time with pushing things I didn't want. They were straightforward. They answered my questions and gave me the best deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Ted. I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Johnny D
I was going to buy the same car from a Florida dealer the next day but I saw the same one at Grapevine Ford. I called and Eric answered the phone. I asked him to go personally inspect the car because they had just listed it and it wasn’t thru make ready. He didn’t ask any typical, stupid questions. He did what I asked and I told him what I wanted for trade and if they could match it I would make the 3 1/2 hour drive. They did and I purchased the car. I expected some surprises but there were none. They treated me well and his manager was professional also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, JD! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Great experience with sales, finance and delivery. Truck...
Great experience with sales, finance and delivery. Truck buying made easy, no pressure but jumped in to action to find what we wanted in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Wade! I am happy to hear that we could help. Please let me know if you need anything else. --Juan Cruz, Customer Loyalty Director