Reviews
Great Dealer
Very good experience at the dealership. Salesperson was knowledgable and easy to work with
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Tania Brito
Kye went above and beyond to make the whole buying process fast and pleasant. I would recommend Kye and Lincoln to my friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're happy to hear it, Tania! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Nissan Sentra
I Got what I wanted at the right price. I would recommend them. Was looking for a used Nissan Sentra and found it on my first visit.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am happy to hear that we could help you find the vehicle you were looking for. Please let me know if you need anything else in the future. --Juan Cruz, Customer Loyalty Director
5 stars because the salesmen Gavin was very informative,...
5 stars because the salesmen Gavin was very informative, helpful, and overall an amazing dude! Thanks so much for making my car shopping experience so seamless and memorable!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy to hear we could help! Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Juan Cruz, Customer Loyalty Director
Great Service
Great service and buying process went great. Car was well represented and bill of sale was accurate and as verbally agreed. Enjoyed the experience and will be purchasing here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words, Chris. I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
Great service and I love the car
I bought a used 2017 GT, working with Mikey, and he was very responsive and provided great service. He worked with me and got me the car I wanted in very short time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the kind words! I am happy to hear that we could help you find the vehicle you were looking for. Let me know if you need anything else. --Juan Cruz, Customer Loyalty Director
Intergalactic Dealership
Met the ENTIRE team. Easiest purchase process ever, including the finance department. Personal attention of SANDRA SMITH, with detail to every aspect, including verifying the car would fit in my garage. DAVID KLETT assisting in closing a great deal for me. ZACH in Finance expediting all the paperwork. HEATH in Service who will be on call if needed. Accessibility of GM CHAZ GILMORE and greetings from BRAD to help us get in and out quickly so we can enjoy our new car. It was everything a car buying experience should be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so happy to hear we left a great impression! Thank you for taking the time to rate us. Please let us know if you need anything in the future. --Juan Cruz, Customer Loyalty Director
awesome experience at this dealership
Worked with Ty, and the finance manager Zach! They were extremely professional and made us feel very comfortable. Love my truck!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Alex! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Juan Cruz, Customer Loyalty Director
Buyer
From the moment I entered the doors to the end exceeded my expectations. Luis Rivera was excellent, truthful and easy to work with. He listened and didn’t act like a traditional beat you over the head pressure salesperson.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Harriet. I'm glad you had a great experience. Please let us know if we can help you with anything in the future. --Juan Cruz, Customer Loyalty Director
financer
purchased vehicle over the phone, purchased a cashier check as the dealership requested. I sent a copy of the cashier check to dealership. Drove 6 hours to dealership and they would not release vehicle until they confirm funds. They had all day to call bank and confirm but chose not to. Had to pay for hotel and spend the night. The next day, still had to wait until noon to get vehicle. We were told nothing buy lies. Tricks they play, very dishonest dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello. We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact me, Juan Cruz, Customer Loyalty Director, at (817) 481-3531 or email at loyaltydirector@grapevineford.com.