Reviews
3rd time buyer
Overall great dealership and experience. I find them to be more competitive on pricing than anyone else in town. New facility is beautiful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much DGans. We really appreciate your business and the review.
Good Experience
Last night I purchased a new 2017 F 150 from Cameron Goldsmith at Grapevine Ford. It was a good and easy transaction with Cameron. I enjoyed the visit except of course for the payment. Would recommend Grapevine Ford and Cameron to anyone interested in a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just a feeling.
Unlike the big "five star" competitor that is actually closer to my house, Grapevine Ford doesn't leave me feeling abandoned. Additional words used to complete the minimum required.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New car sales and delivery
My wife and I came to Grapevine Ford to look for another car for her since her lease on a Mustang was almost up. We were greeted by Salesman Anthony Cervantes. Anthony took his time with us looking for another Mustang for my wife. Anthony was very knowledgeable and super helpful. We would highly recommend Anthony when you come to Grapevine Ford and Grapevine Lincoln. We are very satisfied with the sales procedure Anthony
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Emergency service while traveling
I am a retired woman traveling with my developmentally disabled sister visiting friends and family. I must have run over nail because tire light came on. I pulled into the lot. My tire fixed no charge and the nicest young man even had my car washed before bringing to me. I was really a nervous wreck before we got there and treated like a queen. Thank you Shawn Baker. My next trip down I will stop back since I am about to purchase another car and have instructed my family to go there as well.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service!
I had a great experience here. Sheldon Clark was very knowledgeable when it came to the cars. He was also very friendly and helped me pick the right car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best service ever
In the past 6 months, we have had repairs on our truck. One due to an accident, and the other due to normal usage. Travis Doyle, in the Service Department, has taken care of our truck both times. He understood each circumstance and worked diligently to resolve the issues. He is friendly, professional, knowledgeable, and follows through each step of the way. We highly recommend Grapevine Ford Service Department thanks to Travis and his staff!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Leased new Ruby Red MKX
They made me a great deal and the transition from my previous lease was seamless. The car was in excellent condition when I took possession.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Outstanding
Lincoln dealer ship on 114 in Grapevine TX is a very nice and efficient place, every time I have taken my car for service they are very prompt and polite, they do a great job. I would recommend if you own a Lincolin that you try them out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very happy customer
We love Grapevine Ford Lincoln because we don't feel as if it's a "buisness", but rather a friendship. Our service advisor always takes his time, talks with us, and we feel great when we leave unlike many people we know who gripe about their experiences elsewhere. It's a great dealership with great people!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
